TeamSite Search - iwndxstatus not responding - Puzzling problem

System

Hello,

I need help resolving this puzzling search problem.

The symptom:
Run pretty much any iwndx command and it never comes back.

For example: Execute the CLT "[search-home]\bin>iwndxstatus -a", cursor goes to the following line and there is no response from it.

Description:
We have a brand new installation of TeamSite Search 3.1.1 in production. Everything works fine in Dev. In production everything went well with the install. I have followed all the installation instructions and respecitve release notes. Also, I have done that twice, uninstalled and started from scratch twice just to make sure I was not missing anything.

The problem still the same, iwndx CLT do not respond.

Troubleshooting:
- Set the log files to DEBUG and there were no errors
- ran iwndxstatus -a multiple times and nothing gets logged on iw.tsindex.log
- There are no errors or exceptions in the log files
- Turned off Sophos anti-virus
- Re-installed Search
- Opened a ticket with support and I'm waiting on a response

Any clues anyone???


Platform:

Windows 2003 SP2

TeamSite Search 3.1.1 (Parch 1)
- IWOVtssrh-win-3.1.1.0-Build52.exe
- IWOVtssrh-win-3.1.1.0-P9040-Build65.exe

TeamSite 6.7.2 - SP2 (on a different server)

CRB

do you see index manager service running?
is it indexing?

did you check these logs: iw.tsindex.stdout and iw.tsindex.stderr