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Not able to promote tdocument

Raag

Facing issue while promoting a file from webtop

Error in promoting the file
[DM_POLICY_E_ERROR_1600]error: "The User Actions Proc failed. Details:Error in user action Published state for document: null"

Thank you

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Comments

DCTM_Guru

Verify that lifecycle is attached to document - you cant promote if there isn't associated lifecycle on the document (ie r_policy_id has value).

Raag

Life cycle is attached and r_policy_id has a value.

DCTM_Guru

Assuming the user has permissions to promote, Try uninstalling and re-installing the lifecycle object.

Raag

Yes, user have proper permissions and I have admin role and getting the same error.
I have removed the lifecyle event for the document from DA and then not able to attach lifecycle back in

Error:

Attaching lifecycle failed

[DM_POLICY_E_ERROR_1600]error: "The User Actions Proc failed. Details:null"

DCTM_Guru

When I said uninstall/reinstall, this is for the lifecycle object itself, not the document it is attached to. Using DA, use IAPI editor, and just use these api:

uninstall,c,<r_policy_id>
install,c,<r_policy_id>

Replace <r_policy_id> with 16 char object ID of lifecycle.