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After applying SP2 on TS672 import from MB is not working

vikasp

Hi Friends,
I am using TS672 SP2 on solaris and Mediabin 462 on windows.
After applying SP2 for TS ,i am not able to import from MediaBin to Workarea.When i try to import into TS from MediaBIn,connection established between TS and MB and i can see folder structure & images.When i select any images & try to import it then following error occures:::

Root cause:
[indent]

java.net.UnknownHostException: digmum at java.net.PlainSocketImpl.connect(PlainSocketImpl.java:177) at java.net.Socket.connect(Socket.java:520) at java.net.Socket.connect(Socket.java:470) at sun.net.NetworkClient.doConnect(NetworkClient.java:157) at sun.net.www.http.HttpClient.openServer(HttpClient.java:388) at sun.net.www.http.HttpClient.openServer(HttpClient.java:523) at sun.net.www.http.HttpClient.(HttpClient.java:231) at sun.net.www.http.HttpClient.New(HttpClient.java:304) at sun.net.www.http.HttpClient.New(HttpClient.java:321) at sun.net.www.protocol.http.HttpURLConnection.getNewHttpClient(HttpURLConnection.java:813) at sun.net.www.protocol.http.HttpURLConnection.plainConnect(HttpURLConnection.java:765) at sun.net.www.protocol.http.HttpURLConnection.connect(HttpURLConnection.java:690) at sun.net.www.protocol.http.HttpURLConnection.getInputStream(HttpURLConnection.java:934) at com.interwoven.ui.teamsite.ecmconnector.mediabin.ImportCommand.createTSFile(ImportCommand.java:845) at com.interwoven.ui.teamsite.ecmconnector.mediabin.ImportCommand.importFile(ImportCommand.java:711) at com.interwoven.ui.teamsite.ecmconnector.mediabin.ImportCommand.execute(ImportCommand.java:288) at com.interwoven.ui.base.impl.command.CommandHandler.doExecuteCommand(CommandHandler.java:917) at com.interwoven.ui.base.impl.command.CommandHandler.tryRunCommandDescriptor(CommandHandler.java:753) at com.interwoven.ui.base.impl.command.CommandHandler.tryRunCommandID(CommandHandler.java:628) at com.interwoven.ui.base.impl.command.CommandHandler.runCommandLoop(CommandHandler.java:233) at com.interwoven.ui.base.impl.command.CommandServlet.doGet(CommandServlet.java:163) at com.interwoven.ui.base.impl.command.CommandServlet.doPost(CommandServlet.java:263) at javax.servlet.http.HttpServlet.service(HttpServlet.java:637) at javax.servlet.http.HttpServlet.service(HttpServlet.java:717) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:290) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206) at com.interwoven.livesite.spring.hibernate.web.filter.OpenSessionsInViewFilter.doFilterInternal(OpenSessionsInViewFilter.java:112) at org.springframework.web.filter.OncePerRequestFilter.doFilter(OncePerRequestFilter.java:75) at org.springframework.web.filter.DelegatingFilterProxy.invokeDelegate(DelegatingFilterProxy.java:183) at org.springframework.web.filter.DelegatingFilterProxy.doFilter(DelegatingFilterProxy.java:138) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206) at com.interwoven.ui.base.impl.auth.AuthenticationFilter.doFilter(AuthenticationFilter.java:203) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206) at com.interwoven.ui.base.util.SetRequestEncodingFilter.doFilter(SetRequestEncodingFilter.java:106) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206) at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:233) at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:191) at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:128) at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:102) at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:109) at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:286) at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:845) at org.apache.coyote.http11.Http11Protocol$Http11ConnectionHandler.process(Http11Protocol.java:583) at org.apache.tomcat.util.net.JIoEndpoint$Worker.run(JIoEndpoint.java:447) at java.lang.Thread.run(Thread.java:595)

Any pointers to resolve this will be highly appreciated Smiley Happy

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Comments

msrinivas

In the web.config of MB webservices put in the FQDN for the transfer folder value.

Change:

\\servername\transferfolderWS

to:

\\servername.domainname.com\transferfolderWS

HTH

vikasp

In the web.config of MB webservices put in the FQDN for the transfer folder value.

Change:

\\servername\transferfolderWS

to:

\\servername.domainname.com\transferfolderWS

HTH

I have tried replacing server name with FQDM but it didn't work.The issue still persist,and i get same errors.Also in TeamSIte Administrator tab under ECM connector when i click on Mediabin it shows one warining message bellow Mediabin properties "Unable to import assets from MediaBin. Check permissions on the webservice container's transfer folder. " I have checked the permission for C:\Inetpub\wwwroot\MediaBinWebService\transfer & it is shared.
Apart from all this errors file gets imported into the WORKAREA with 0kb size from MB.i can see the name of the file as it is.

Any pointers to resolve this will be highly appreciated Smiley Happy

Thanks in advance,
VIKAS

msrinivas

What you are saying doesn't make complete sense but anyway. Check the permissions of the transfer folder from IIS and make sure it has the right permissions.

HTH

vikasp

What you are saying doesn't make complete sense but anyway. Check the permissions of the transfer folder from IIS and make sure it has the right permissions.

HTH

Hi Thanks for your reply.
I have checked the permission on the folder and mediabin user (which we used for authentication) has all the permission on transfer folder.
still i am facing same issue.

Thanks,

msrinivas

Hi Thanks for your reply.
I have checked the permission on the folder and mediabin user (which we used for authentication) has all the permission on transfer folder.
still i am facing same issue.

Thanks,

Ok. What exactly does that mean?

vikasp

Ok. What exactly does that mean?

Dear Msrinivas,

I have checked from IIS,transfer folder has all the permission (read,write,execute etc) to user everyone.
mediabin user which we use for authentication from TS also has all the permission on transfer folder.

Thanks,

msrinivas

In IIS does the MB virtual directory have anonymous access, basic or integrated enabled?

vikasp

In IIS does the MB virtual directory have anonymous access, basic or integrated enabled?

Thanks srinivas,
I will check the mention things tomorrow once i get the server access,What may be the other possibilities for the issue!

PayalGarg

Hi,

Were you able to resolve this issue? I'm also facing the same issue. I'm trying to configure TS 6.7.2 (On Solaris) with MB 4.6.2 using ECM connector. I'm able to connect to the MB but not able to import files.

Error while importing files through MediaBin dialog in the DCT :

java.net.UnknownHostException: hsdlntdxxxxxxxx
at java.net.PlainSocketImpl.connect(PlainSocketImpl.java:177)
at java.net.Socket.connect(Socket.java:520)
at java.net.Socket.connect(Socket.java:470)
at sun.net.NetworkClient.doConnect(NetworkClient.java:157)
at sun.net.www.http.HttpClient.openServer(HttpClient.java:388)
at sun.net.www.http.HttpClient.openServer(HttpClient.java:523)
at sun.net.www.http.HttpClient.(HttpClient.java:231)
at sun.net.www.http.HttpClient.New(HttpClient.java:304)
at sun.net.www.http.HttpClient.New(HttpClient.java:321)
at sun.net.www.protocol.http.HttpURLConnection.getNewHttpClient(HttpURLConnection.java:813)
at sun.net.www.protocol.http.HttpURLConnection.plainConnect(HttpURLConnection.java:765)
at sun.net.www.protocol.http.HttpURLConnection.connect(HttpURLConnection.java:690)
at sun.net.www.protocol.http.HttpURLConnection.getInputStream(HttpURLConnection.java:934)
at com.interwoven.ui.teamsite.ecmconnector.mediabin.ImportCommand.createTSFile(ImportCommand.java:845)
at com.interwoven.ui.teamsite.ecmconnector.mediabin.ImportCommand.importFile(ImportCommand.java:711)
at com.interwoven.ui.teamsite.ecmconnector.mediabin.ImportCommand.execute(ImportCommand.java:288)
at com.interwoven.ui.base.impl.command.CommandHandler.doExecuteCommand(CommandHandler.java:917)
at com.interwoven.ui.base.impl.command.CommandHandler.tryRunCommandDescriptor(CommandHandler.java:753)
at com.interwoven.ui.base.impl.command.CommandHandler.tryRunCommandID(CommandHandler.java:628)

ECM connector error:

Unable to import assets from MediaBin. Check permissions on the webservice container's transfer folder.

The same ECM connector configuration is working on another TS 6.7.2 install on Windows server 2003.

Please suggest.

vikasp

Hi,

Were you able to resolve this issue? I'm also facing the same issue. I'm trying to configure TS 6.7.2 (On Solaris) with MB 4.6.2 using ECM connector. I'm able to connect to the MB but not able to import files.

Error while importing files through MediaBin dialog in the DCT :

java.net.UnknownHostException: hsdlntdxxxxxxxx
at java.net.PlainSocketImpl.connect(PlainSocketImpl.java:177)
at java.net.Socket.connect(Socket.java:520)
at java.net.Socket.connect(Socket.java:470)
at sun.net.NetworkClient.doConnect(NetworkClient.java:157)
at sun.net.www.http.HttpClient.openServer(HttpClient.java:388)
at sun.net.www.http.HttpClient.openServer(HttpClient.java:523)
at sun.net.www.http.HttpClient.(HttpClient.java:231)
at sun.net.www.http.HttpClient.New(HttpClient.java:304)
at sun.net.www.http.HttpClient.New(HttpClient.java:321)
at sun.net.www.protocol.http.HttpURLConnection.getNewHttpClient(HttpURLConnection.java:813)
at sun.net.www.protocol.http.HttpURLConnection.plainConnect(HttpURLConnection.java:765)
at sun.net.www.protocol.http.HttpURLConnection.connect(HttpURLConnection.java:690)
at sun.net.www.protocol.http.HttpURLConnection.getInputStream(HttpURLConnection.java:934)
at com.interwoven.ui.teamsite.ecmconnector.mediabin.ImportCommand.createTSFile(ImportCommand.java:845)
at com.interwoven.ui.teamsite.ecmconnector.mediabin.ImportCommand.importFile(ImportCommand.java:711)
at com.interwoven.ui.teamsite.ecmconnector.mediabin.ImportCommand.execute(ImportCommand.java:288)
at com.interwoven.ui.base.impl.command.CommandHandler.doExecuteCommand(CommandHandler.java:917)
at com.interwoven.ui.base.impl.command.CommandHandler.tryRunCommandDescriptor(CommandHandler.java:753)
at com.interwoven.ui.base.impl.command.CommandHandler.tryRunCommandID(CommandHandler.java:628)

ECM connector error:
Unable to import assets from MediaBin. Check permissions on the webservice container's transfer folder.

The same ECM connector configuration is working on another TS 6.7.2 install on Windows server 2003.

Please suggest.

Hi payal,
I was facing this issue in the development environment which i m not using now bcoz now i have moved into PROD.I have tried different things to resolve the same but didn't succeeded.Better you open support case for this Smiley Happy

& let me also know the workaround for the same.

Patra

I had similar issue with TS672 with SP2, support sent me some fix and the problem will be fixed in next SP release.
my case was " If you are using SitePublisher just for generating HTML, and configure with No Database, after Installing SP2 teamsite server does not run at all." support sent it to engineering dept. So better check with support for this one.

vikasp

I had similar issue with TS672 with SP2, support sent me some fix and the problem will be fixed in next SP release.
my case was " If you are using SitePublisher just for generating HTML, and configure with No Database, after Installing SP2 teamsite server does not run at all." support sent it to engineering dept. So better check with support for this one.

Yeah.thats true,When i was having only base TS672,import from mediabin was working fine.After applying SP2 for TS issue occured.

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