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The DocBroker running on host does not know of a server for the specified docbase (docbaseName)

Mani Ranganathan

Hello all I tried to change the db host from local to aws and the docbases could stop.Actually It was not connected to the docbroker, I can able to start the docbroker and the docbases, But I cannot stop the docbases running and its saying error like this

Stopping Documentum server for repository: [fl_gov]
EMC Documentum iapi - Interactive API interface
(c) Copyright EMC Corp., 1992 - 2015 All rights reserved.
Client Library Release 7.2.0000.0054
Connecting to Server using docbase fl_gov
[DM_DOCBROKER_E_NO_SERVERS_FOR_DOCBASE]error: "The DocBroker running on host (bou-dal-rreng-dev-dctm:1489) does not know of a server for the specified docbase (fl_gov)"
Could not connect
***** ./dm_shutdown_fl_gov: ERROR
***** Unable to complete shutdown - unable to connect
***** to the server to issue shutdown request.

Thanks in advance!

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Comments

fmejwagner

Usually that message indicates:

DocBroker is accessible
But the DocBase is not in the DocBroker's list of launched/connected DocBases

Did you check the DocBase's Server LOG file?
Is the DocBase still running or did their processes end through other causes?
Did you try a "ps -ef | grep ..." to check the DocBase's processes?

Mani Ranganathan

Hi @fmejwagner
Thanks for your reply

yes I verified the log also, here is this

Wed Jul 15 03:51:49 2020[DM_STARTUP_W_DOCBASE_OWNER_NOT_FOUND] *** warning *** : The database user, fl_mem as specified by your server.ini is not a valid user as determined using the system password check api. This will likely severly impair the operation of your docbase.
2020-07-15T03:51:49.837795 2549[2549] 0000000000000000 [DM_CRYPTO_F_KEYSTORE_INIT]fatal: "Failed to initialize keystore at /opt/apps/dctm/dba/secure/CSaek. Internal error - 1057226525"

Actually I was tried to change the hostname is server.ini in Governance docbase and I am facing this issue and I tried to change the dm_crypto_key_change to try with the new key and the update key also and that also failed.

Then finally I tried to run the iapi file inside the $DM_HOME/bin which was aking docbase name, username and password But there also showing same error.

ajamit24

Try to do the below steps:

source $DM_HOME/bin/dm_set_server_env.sh

dm_crypto_boot -keyname <KeyFileName> -all -passphrase <password for the key>

Mani Ranganathan

Hi @jainamit
Thanks for your reply

,
Sorry to say this again the same error coming!

Mani Ranganathan

Hi @jainamit
Thanks, I think the issue was resolved it seems... showing the below error like need to start the listener and Oracle database

2020-07-15T09:19:51.661723 3825[3825] 0000000000000000 [DM_SESSION_I_RETRYING_DATABASE_CONNECTION]info: "The following error was encountered trying to get a database connection: ORA-12541: TNS:no listener

The server will retry 6 more time(s) (every 30 seconds)."

2020-07-15T09:20:21.664622 3825[3825] 0000000000000000 [DM_SESSION_I_RETRYING_DATABASE_CONNECTION]info: "The following error was encountered trying to get a database connection: ORA-12541: TNS:no listener

The server will retry 5 more time(s) (every 30 seconds)."

, I will resolve it and let you know

and Finally issue resolved, Thanks all for helping me to resolve this!

Mani Ranganathan

Thanks @jainamit

It was resolved! But actually I have restarted the system and applied your solution and it was worked, Thank you all!