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Error after content store copy

Rohan_t1

Hi All,

We have installed TS 6.5.0 SP3 on our new server. We have copied the copy of iw-store of production on our new server. When i try to bring TS up on the new server the iwserver service is stopping. The only error i could see in iwtrace.log is "failed to start event manager". No other errors are reported any where. All other ts services are up without any errors.

Can any one suggest on this?

The only difference between these two servers is the patch which we have installed on the new server and also it is VMWARE but with the same OS.

OS: windows 2003 SP1

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CRB

just to check, was teamsite stopped or frozen when you were making a copy of iw-store?
could you post last 20 lines from iwtrace.log?

Rohan_t1

just to check, was teamsite stopped or frozen when you were making a copy of iw-store?
could you post last 20 lines from iwtrace.log?

Thanks for your response.

Yes TeamSite was frozen when the backup was taken. There is nothing in the iwtrace.log file except one line

"Failed to start event manager"

Rest all the lines are pretty much normal. The strange part is iwserver service starts and then stops within 2 mins throwing this line in iwtrace.

Could this be a permission issue? Or store has problems? I just want to consider iwfsck as the last option as our store is about 148GB in size and would take more than 24hrs to complete.

Thanks,
Rohan

nipper

Event manager should not cause anything.

Do you have anti-virus SW running ? I doubt that is it, but it is known to cause trouble.

Check windows event viewer. If TS server process is dying, that is bad.

How did you move the backingstore ? You may want to make a new one and see if you can activate it.

Andy

Rohan_t1

Event manager should not cause anything.

Do you have anti-virus SW running ? I doubt that is it, but it is known to cause trouble.

Check windows event viewer. If TS server process is dying, that is bad.

How did you move the backingstore ? You may want to make a new one and see if you can activate it.

Andy

Thanks Andy for your reply..

I will check for Anti Virus SW. After installation of TS and OD on the new server i had test done on this by creating branches and workareas manually. There were no issues with the server and everything was working fine. TS was up for 10 days with sample content.

iw-store was copied from prod server to a external harddrive and then to this new server

I doubt if the store is corrupted as it would throw store related errors in iwtrace.

I am thinking of getting another copy which now seems only the option.

Thanks,
Rohan

CRB

i remember having an issue related to workflow files or folder in the iw-store which prevented TS from working properly with backup copy of iw-store. i cant remember the details ( maybe i had to delete the workflow folder), but i thought it is worth mentioning maybe somebody on here will know what i am talking about and explain it.

Adam Stoller

Thanks for your response.

Yes TeamSite was frozen when the backup was taken.

If it was frozen, the copy of the store would also contain the information about it being frozen - you're actually best off stopping TS before making the copy of the backing store to transfer to the new server.

Also - are you copying the entire store directory, or just the default sub-directory? And did you ensure that TS was stopped on the new server before copying the store onto it?

Rohan_t1

If it was frozen, the copy of the store would also contain the information about it being frozen - you're actually best off stopping TS before making the copy of the backing store to transfer to the new server.

Also - are you copying the entire store directory, or just the default sub-directory? And did you ensure that TS was stopped on the new server before copying the store onto it?

Will frozen copy not work? We have tried this before on the same server which worked although not on the different server.

Problem here is TeamSite is used 24x7 across the globe, and with size of 150GB+, it would not be possible for us to get a new copy with TS stopped. Although for production we plan to have a fresh copy with TS stopped.

Yes we have copied entire iw-store. Yes TS was stopped before copying.

Adam Stoller

Will frozen copy not work? We have tried this before on the same server which worked although not on the different server.

Problem here is TeamSite is used 24x7 across the globe, and with size of 150GB+, it would not be possible for us to get a new copy with TS stopped. Although for production we plan to have a fresh copy with TS stopped.

Yes we have copied entire iw-store. Yes TS was stopped before copying.

Frozen can work, but you have to account for the fact that the copied store remains frozen on the target server - and that there may be some files which cannot be copied when in a frozen state - and thus your copy is only 99% identical to the original, not 100%.

This is the kind of thing in which NetApps boxes and/or Solaris 10 is real nice - with their snapshot'ing abilities you can take a server down, create a snapshot and then bring the server back up within a few seconds (essentially the amount of time it takes to stop/start the server process - the snapshot takes microseconds) - and then you can take the snapshot copy and do what you need to with it.