Can environment upgrades render IWOV products unsupportable?

jwl

Hi,

We have WSMP4.1 SP1 HFB7 and MS Outlook 2003 SP3.

We recently raised a support request with Interwoven regarding a performance issue from Outlook to WSMP.

However, IWOV won't support the Service Pack that our Outlook is on, as it's not on the compatibility matrix (http://support.interwoven.com/resources/products/compatibility/WorkSiteMPCompatibilityMatrix.pdf).

From a Sys Admin point of view, the latest Microsoft Service Packs need to be applied (the server will demand it anyway). Problem is, in this case such an SP rendered our WSMP installation 'unsupportable' by Interwoven.

Has anybody else experienced this dilemma? Where do we stand? WSMP4.1 is not EOL, so our customer isn't rushing to upgrade to WSMP 5.

Thanks,
John

JTNeville

We have run into the same issue and basically have been stuck with self support in cases where we have wanted to use later updates/applications. Only to limited success sometimes. In our shop were use has tapered off there is no budget for going to 5 but we still need to maintain 4.1. Mucho painful.

AgDy.rptdesign