CSInvalidGroupException : Unknown Hopi error(No such group) Cannot assign or remove groups from user

Vaibhav Khare · 2021-04-14T05:38:25+00:00

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I have created a new group in TeamSite. (globallinkAdmin and globallinkUser)

I am trying to assign user(Administrator) to this group (Manager and member). However it does not allow me to save and throws error.

Log shows this error. What might be going wrong here?

2021-04-13 06:36:47,734 [default task-12] ERROR com.interwoven.ui.admin.usermgmt.groups.action.GroupInfoController () - Error getting member count for a group: globallinkAdmin

com.interwoven.cssdk.access.CSInvalidGroupException: Unknown Hopi error(No such group)

at deployment.iw-wcmweb.ear.iw-admin.war//com.interwoven.cssdk.sci.exception.ExceptionHandler.handleExceptionSci(ExceptionHandler.java:191)

at deployment.iw-wcmweb.ear.iw-admin.war//com.interwoven.cssdk.sci.exception.ExceptionHandler.handleException(ExceptionHandler.java:104)

at deployment.iw-wcmweb.ear.iw-admin.war//com.interwoven.cssdk.sci.access.AccessServiceSciImpl.getGroupMemberCount(AccessServiceSciImpl.java:1654)

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Vaibhav Khare

This is TeamSite 16.6.1 on windows server 2016

Component:

Administration Console

Server:

sjsv-vmteamsite2k16

Version:

16.6.1.0.0

Vaibhav Khare

TSdiag.rar

Attached the output of diagnostics just for your reference.

Vaibhav Khare

sjsv-vmteamsite2k16_odbase.log

Looks like there is error in OD log.

C:\Interwoven\OpenDeployNG\bin>iwodservergetversion

OpenDeploy server host: localhost, RMI registry port: 9173

***ERROR - Could not establish RMI connection to the OpenDeploy server.

Please check that the OpenDeploy server is running.

Vaibhav Khare

C:\Interwoven\TeamSite\local\config\lib\content_center\customer_src>netstat -an | findstr 9173

TCP 0.0.0.0:9173 0.0.0.0:0 LISTENING

TCP 10.10.103.50:6264 10.10.103.50:9173 TIME_WAIT

TCP [::]:9173 [::]:0 LISTENING

C:\Interwoven\TeamSite\local\config\lib\content_center\customer_src>cd \Interwoven\OpenDeployNG\bin

C:\Interwoven\OpenDeployNG\bin>iwodservergetversion

OpenDeploy server host: localhost, RMI registry port: 9173

***ERROR - Could not establish RMI connection to the OpenDeploy server.

Please check that the OpenDeploy server is running.

Vaibhav Khare

OK the OD server now starts ok.

Log shows this error. What might be going wrong here?

2021-04-13 06:36:47,734 [default task-12] ERROR com.interwoven.ui.admin.usermgmt.groups.action.GroupInfoController () - Error getting member count for a group: globallinkAdmin

com.interwoven.cssdk.access.CSInvalidGroupException: Unknown Hopi error(No such group)

this error is still there.