Need access to and support for xDB 10.5.4 (or latest version)

Travis James · 2021-05-20T20:50:43+00:00

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I understand that some time ago, OpenText acquired Documentum's platform including xDB. I have a customer that still depends on xDB 10.5.4, and I need a way to manage its installation and upkeep until their data can be moved to a modern, supported platform.

Can anyone help me determine how to do this?

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Comments

DCTM_Guru

Does the customer have current maintenance/support contract with OpenText? If so, then they can contact OpenText to get latest patches and/or submit questions against that product. If they are not current, then they will have "true-up" (ie pay what they owe on their maintenance fees to be current) in order to get support from OpenText. If the product version is no longer under normal support, they will have to pay additional Extended Support to keep maintenance on that version of the product.