Teamsite GUI is down

tienle66

I'm having trouble getting Teamsite GUI running so I can login.

TS 6.7.2 on Solaris 10 was running fine when I stopped it and updated my ui_custom.xml, ran the make_toolkit.ipl, and did iwreset -ui.

Now, the page says:

HTTP Status 404 - /iw-cc/command/iw.ui

--------------------------------------------------------------------------------

type Status report

message /iw-cc/command/iw.ui

description The requested resource (/iw-cc/command/iw.ui) is not available.


--------------------------------------------------------------------------------

Apache Tomcat/5.5.25




Here's my servletd_out.log:

2008-11-24 15:10:14,176 [main] ERROR com.interwoven.ui.base.config.ConfigManager () - Error when getting merged file from reportingconfigs
com.interwoven.ui.base.config.ConfigurationException: The fileset reportingconfigs contains no matching files in /iw/httpd/webapps/content_center/WEB-INF/conf.
at com.interwoven.ui.base.config.ConfigFileset.getMergedFile(ConfigFileset.java:290)
at com.interwoven.ui.base.config.ConfigManager.init(ConfigManager.java:589)
at com.interwoven.ui.base.config.ConfigManager.doSetup(ConfigManager.java:188)
at com.interwoven.ui.base.config.ConfigManager.doSetup(ConfigManager.java:158)
at com.interwoven.ui.base.config.ConfigManager.setup(ConfigManager.java:102)
at com.interwoven.ui.base.config.Startup.contextInitialized(Startup.java:60)
at org.apache.catalina.core.StandardContext.listenerStart(StandardContext.java:3764)
at org.apache.catalina.core.StandardContext.start(StandardContext.java:4216)
at org.apache.catalina.core.ContainerBase.start(ContainerBase.java:1014)
at org.apache.catalina.core.StandardHost.start(StandardHost.java:736)
at org.apache.catalina.core.ContainerBase.start(ContainerBase.java:1014)
at org.apache.catalina.core.StandardEngine.start(StandardEngine.java:443)
at org.apache.catalina.core.StandardService.start(StandardService.java:448)
at org.apache.catalina.core.StandardServer.start(StandardServer.java:700)
at org.apache.catalina.startup.Catalina.start(Catalina.java:552)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
at java.lang.reflect.Method.invoke(Method.java:585)
at org.apache.catalina.startup.Bootstrap.start(Bootstrap.java:295)
at org.apache.catalina.startup.Bootstrap.main(Bootstrap.java:433)
2008-11-24 15:10:18,757 [main] INFO com.interwoven.ui.teamsite.population.IwadminConfigBranch () - located environment variable iw.client.config.path = "/iw/servletd/conf"
2008-11-24 15:10:18,757 [main] INFO com.interwoven.ui.teamsite.population.IwadminConfigBranch () - populating iwadmin store with source path = "/iw/servletd/conf/iwadmin/config"...
2008-11-24 15:10:18,757 [main] INFO com.interwoven.ui.teamsite.population.IwadminConfigBranch () - population step 1/7: checking the existence of iwadmin store...
2008-11-24 15:10:18,913 [main] ERROR org.apache.catalina.core.ContainerBase.[Catalina].[localhost].[/iw-cc] () - Exception sending context initialized event to listener instance of class com.interwoven.ui.teamsite.util.TeamSiteServletContextListener
java.lang.NullPointerException
at com.interwoven.ui.teamsite.population.IwadminConfigBranch.populate(IwadminConfigBranch.java:140)
at com.interwoven.ui.teamsite.population.IwadminConfigBranch.populate(IwadminConfigBranch.java:113)
at com.interwoven.ui.teamsite.util.TeamSiteServletContextListener.contextInitialized(TeamSiteServletContextListener.java:41)
at org.apache.catalina.core.StandardContext.listenerStart(StandardContext.java:3764)
at org.apache.catalina.core.StandardContext.start(StandardContext.java:4216)
at org.apache.catalina.core.ContainerBase.start(ContainerBase.java:1014)
at org.apache.catalina.core.StandardHost.start(StandardHost.java:736)
at org.apache.catalina.core.ContainerBase.start(ContainerBase.java:1014)
at org.apache.catalina.core.StandardEngine.start(StandardEngine.java:443)
at org.apache.catalina.core.StandardService.start(StandardService.java:448)
at org.apache.catalina.core.StandardServer.start(StandardServer.java:700)
at org.apache.catalina.startup.Catalina.start(Catalina.java:552)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
at java.lang.reflect.Method.invoke(Method.java:585)
at org.apache.catalina.startup.Bootstrap.start(Bootstrap.java:295)
at org.apache.catalina.startup.Bootstrap.main(Bootstrap.java:433)
Nov 24, 2008 3:10:19 PM org.apache.catalina.core.StandardContext start
SEVERE: Error listenerStart
Nov 24, 2008 3:10:19 PM org.apache.catalina.core.StandardContext start
SEVERE: Context [/iw-cc] startup failed due to previous errors
Nov 24, 2008 3:10:21 PM org.apache.coyote.http11.Http11BaseProtocol start
INFO: Starting Coyote HTTP/1.1 on http-8080
Nov 24, 2008 3:10:21 PM org.apache.jk.common.ChannelSocket init
INFO: JK: ajp13 listening on /0.0.0.0:8009
Nov 24, 2008 3:10:21 PM org.apache.jk.server.JkMain start
INFO: Jk running ID=0 time=0/294 config=null
Nov 24, 2008 3:10:21 PM org.apache.catalina.startup.Catalina start
INFO: Server startup in 57764 ms


**I rolled back my changes in the ui_custom.xml and still no luck bringing the GUI back up.

Any advice?

ps - I opened a ticket with Support.

nipper

**I rolled back my changes in the ui_custom.xml and still no luck bringing the GUI back up. Any advice? ps - I opened a ticket with Support.

How did you roll your changes back ? Often people copy .xml to .bak, however make_toolkit.ipl reads all files in that folder, so if you just copied the change to .BAK and replaced the previous, now you have 2 files and potentially the same mistake being loaded.

new_report_13.rptdesign