TinyMCE field updates not saving

TeamSite 6.7.2 SP2 on Solaris 10

We recently upgraded from 6.7.1 to 6.7.2 SP2 and are verifying the results of the upgrade. One thing we just found is that if we edit an existing DCR that contains a TinyMCE field, changes to that field are not saving. We can update all other fields in the DCR and when we save the DCR, the change is saved and when we reload the DCR, we see the changes. If we do this in the TinyMCE field, the change is not saved and is gone when we refresh the DCR. Has anyone seen this behavior in the past?

Thanks in advance for assistance with this!

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vpatel

TinyMCE had a major version update from TS 6.7.1 to TS 6.7.2 where TinyMCE's API has changed significantly. Are there any customizations in your TinyMCE that were done in the previous version and you haven't accounted for them?

dlsoderberg

We found that there were some things that we had to remove that were breaking the DCR load, so we removed them, but the config changes are still in place and are working for the toolbar customization and styles.

vpatel

We found that there were some things that we had to remove that were breaking the DCR load, so we removed them, but the config changes are still in place and are working for the toolbar customization and styles.

Yeah I would say update your TinyMCE customizations first as their API has changed significantly. Once that is done, see if you are still getting the error. If you are then spend some time debugging it on TS end.

CRB

but the config changes are still in place and are working for the toolbar customization and styles.

to me, that indicates that some TinyMCE config files were not updating during the upgrade. and i can see that causing a problem since there are major changes in tinymce code as vp mentioned. it is recommended by IWOV to backup then delete content of TinyMCE folder to insure proper TinyMCE upgrade.

dlsoderberg

So you're saying to basically save of copy of the entire httpd/iw/tinymce directory somewhere else and then delete prior to upgrading to SP2? Is there a KB for that on the support site? Or is the recommendation somwhere her in the forum?

brvhrt

TeamSite 6.7.2 SP2 on Solaris 10

We recently upgraded from 6.7.1 to 6.7.2 SP2 and are verifying the results of the upgrade. One thing we just found is that if we edit an existing DCR that contains a TinyMCE field, changes to that field are not saving. We can update all other fields in the DCR and when we save the DCR, the change is saved and when we reload the DCR, we see the changes. If we do this in the TinyMCE field, the change is not saved and is gone when we refresh the DCR. Has anyone seen this behavior in the past?

Thanks in advance for assistance with this!

i know this is an old post, but we have almost the same issue. let me explain:
1- editor opens a DCT, add some content then saves the dcr => good the content in tinymce is saved.
2- editor adds more content to the tinymce field , saves the dcr => this time the content within the tinymce is not saved.
3- if the editor closes the form completely then add content to the tinymce field it works as step one but the second time he saves the content it is not saved.

brvhrt

i know this is an old post, but we have almost the same issue. let me explain:
1- editor opens a DCT, add some content then saves the dcr => good the content in tinymce is saved.
2- editor adds more content to the tinymce field , saves the dcr => this time the content within the tinymce is not saved.
3- if the editor closes the form completely then add content to the tinymce field it works as step one but the second time he saves the content it is not saved.
so i am currious if you were able to resolve the issue or not. by the way this happens in tinymce field no matter what location we put it in. ( for example in container or outside the container. the first field in the form or the last field. )

we use :
TS 6.7.2
Solaris 5.10

Adam Stoller

i know this is an old post, but we have almost the same issue. let me explain:
1- editor opens a DCT, add some content then saves the dcr => good the content in tinymce is saved.
2- editor adds more content to the tinymce field , saves the dcr => this time the content within the tinymce is not saved.
3- if the editor closes the form completely then add content to the tinymce field it works as step one but the second time he saves the content it is not saved.

Is the focus still in the TinyMCE field when they do the save?
If so, that's the source of the problem - have them click outside of the textarea and then save and see if that "resolves" the problem.
This was supposedly fixed in an SP, but I don't believe that it is 100% fixed even in the latest release.

Ankmit

Is the focus still in the TinyMCE field when they do the save?
If so, that's the source of the problem - have them click outside of the textarea and then save and see if that "resolves" the problem.
This was supposedly fixed in an SP, but I don't believe that it is 100% fixed even in the latest release.

Hi,

I had the same issue with my DCR too,
My issue was bit different

When I add container in the DCT and declared Tinymce inside that container, the data is not saved.
Fortunately when I used the same in other server it worked properly.I checked all custom files present in both the server for tinymce but did not get appropriate reason,I think there might be some environmental issue, it would be much more helpful if you share your custom files to figure out the exact reason. check http://devnet.interwoven.com/forums_vb/showthread.php?t=32366&forumid=11&highlight=tinymce

Thanks