ihub sys console : Cluster "Platform" and "Monitor" services are not starting up

Rohit N

Hello All,

ihub sys console : Cluster "Platform" and "Monitor" services are not starting up.

Whenever I am trying to start "Platform" service it is showing following error :

7014: Requested process is already running.Parameter0: ihub

whereas monitor service is not starting.

I have checked logs "C:\OT\InformationHub\modules\BIRTiHub\iHub\data\lmservice\lmserver.log" and found out following error text :

    
2021-08-03 12:06:13,227] ERROR [Monitoring_Controller] Could not get system MDS info values from server:SERVERNAME (com.actuate.lmservice.monitoring.collector.ihub.ActuateControl)
org.apache.axis.AxisFault: ; nested exception is: 
	org.xml.sax.SAXParseException; Premature end of file.
	at org.apache.axis.AxisFault.makeFault(AxisFault.java:101) ~[lms-tools.jar:?]
	at org.apache.axis.SOAPPart.getAsSOAPEnvelope(SOAPPart.java:701) ~[lms-tools.jar:?]
	at org.apache.axis.Message.getSOAPEnvelope(Message.java:424) ~[lms-tools.jar:?]
	at org.apache.axis.handlers.soap.MustUnderstandChecker.invoke(MustUnderstandChecker.java:62) ~[lms-tools.jar:?]
	at org.apache.axis.client.AxisClient.invoke(AxisClient.java:206) ~[lms-tools.jar:?]
	at org.apache.axis.client.Call.invokeEngine(Call.java:2765) ~[lms-tools.jar:?]
	at org.apache.axis.client.Call.invoke(Call.java:2748) ~[lms-tools.jar:?]
	at org.apache.axis.client.Call.invoke(Call.java:2424) ~[lms-tools.jar:?]
	at org.apache.axis.client.Call.invoke(Call.java:2347) ~[lms-tools.jar:?]
	at org.apache.axis.client.Call.invoke(Call.java:1804) ~[lms-tools.jar:?]
	at com.actuate.schemas.ActuateSoapBindingStub.getSystemMDSInfo(ActuateSoapBindingStub.java:11948) ~[lmserver.jar:?]
	at com.actuate.lmservice.monitoring.collector.ihub.ActuateControl.getSystemOnlineMDSInfoResponse(ActuateControl.java:1022) [lmserver.jar:?]
	at com.actuate.lmservice.monitoring.collector.ihub.SystemMDSInfoList.getOnlineMDSServerList(SystemMDSInfoList.java:56) [lmserver.jar:?]
	at com.actuate.lmservice.monitoring.ClusterManager.getMDSList(ClusterManager.java:234) [lmserver.jar:?]
	at com.actuate.lmservice.monitoring.ClusterManager.updateOnlineURLs(ClusterManager.java:145) [lmserver.jar:?]
	at com.actuate.lmservice.monitoring.ClusterManager.refreshOnlineURLs(ClusterManager.java:126) [lmserver.jar:?]
	at com.actuate.lmservice.monitoring.ClusterManager.getOnlineServers(ClusterManager.java:68) [lmserver.jar:?]
	at com.actuate.lmservice.monitoring.MonitoringConfig.getTargetServerName(MonitoringConfig.java:456) [lmserver.jar:?]
	at com.actuate.lmservice.monitoring.collector.ihub.IhubMonitoringDataCollector.collectCapabilityData(IhubMonitoringDataCollector.java:207) [lmserver.jar:?]
	at com.actuate.lmservice.monitoring.collector.ihub.IhubMonitoringDataCollector.collectCapabilityData(IhubMonitoringDataCollector.java:66) [lmserver.jar:?]
	at com.actuate.lmservice.monitoring.GetIhubCapabilityTask.collectAndProcesCapabilityData(GetIhubCapabilityTask.java:86) [lmserver.jar:?]
	at com.actuate.lmservice.monitoring.GetIhubCapabilityTask.run(GetIhubCapabilityTask.java:49) [lmserver.jar:?]
	at com.actuate.lmservice.monitoring.MonitoringControllerThread.startIhubCapabilityThread(MonitoringControllerThread.java:313) [lmserver.jar:?]
	at com.actuate.lmservice.monitoring.MonitoringControllerThread.run(MonitoringControllerThread.java:163) [lmserver.jar:?]
Caused by: org.xml.sax.SAXParseException: Premature end of file.
	at org.apache.xerces.util.ErrorHandlerWrapper.createSAXParseException(Unknown Source) ~[lms-tools.jar:?]
	at org.apache.xerces.util.ErrorHandlerWrapper.fatalError(Unknown Source) ~[lms-tools.jar:?]
	at org.apache.xerces.impl.XMLErrorReporter.reportError(Unknown Source) ~[lms-tools.jar:?]
	at org.apache.xerces.impl.XMLErrorReporter.reportError(Unknown Source) ~[lms-tools.jar:?]
	at org.apache.xerces.impl.XMLErrorReporter.reportError(Unknown Source) ~[lms-tools.jar:?]
	at org.apache.xerces.impl.XMLVersionDetector.determineDocVersion(Unknown Source) ~[lms-tools.jar:?]
	at org.apache.xerces.parsers.XML11Configuration.parse(Unknown Source) ~[lms-tools.jar:?]
	at org.apache.xerces.parsers.XML11Configuration.parse(Unknown Source) ~[lms-tools.jar:?]
	at org.apache.xerces.parsers.XMLParser.parse(Unknown Source) ~[lms-tools.jar:?]
	at org.apache.xerces.parsers.AbstractSAXParser.parse(Unknown Source) ~[lms-tools.jar:?]
	at org.apache.xerces.jaxp.SAXParserImpl$JAXPSAXParser.parse(Unknown Source) ~[lms-tools.jar:?]
	at org.apache.xerces.jaxp.SAXParserImpl.parse(Unknown Source) ~[lms-tools.jar:?]
	at org.apache.axis.encoding.DeserializationContext.parse(DeserializationContext.java:227) ~[lms-tools.jar:?]
	at org.apache.axis.SOAPPart.getAsSOAPEnvelope(SOAPPart.java:696) ~[lms-tools.jar:?]
	... 22 more