Client connectivity to dockbroker

Sammtl · 2021-11-09T13:31:09+00:00

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We are building new Virtual machines on the cloud and would like to confirm this:

It is required to be able to telnet dockbroker with port number from the client machine to be able to run applications like Repoint. Is that correct?

If we cannot telnet for example the docbroker from a Captiva server machine, that could be a sign why Repository list cannot be shown in the Documentum Export Module?

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Comments

DCTM_Guru

Repoint does not use telnet protocol. All documentum clients (eg repoint, captiva server, documentum administrator, etc) does requires access to docbroker port 1489/1490 (default).

Sammtl

Thanks DCTM_Guru. I just use telnet to validate setup and firewall rules. To setup Captiva server, using telnet to dockbroker using right port should not be timing out.

DCTM_Guru

Are you using host name or IP address in your dfc.properties on the captiva server? If host, try IP address. Maybe DNS server/entry is not correct.

Sammtl

We are trying to make cloud based VM connect to repository using Repoint. Docbroker ports are open. I need to ask the Admin to allow specific ports (or range) to be open. The login keeps failing. Is it ports 60000 (that's what I see open on the server side), but I need find out to be able to request it.

Hicham Bahi

You also need to open the ports for each repository (as specified in /etc/services file)

Sammtl

I see the below in the etc/services file

documentum 10002/tcp # EMC-Documentum Content Server Product

documentum 10002/udp # EMC-Documentum Content Server Product

documentum_s 10003/tcp documentum-s # EMC-Documentum Content Server Product

documentum_s 10003/udp documentum-s # EMC-Documentum Content Server Product

cms 50000/tcp # Documentum repository reponame

cms_s 50001/tcp # Documentum repository reponame (Secured)

The ports above are opened, but still Repoint can't connect. When I netstat, I do see the below ports, but they vary each time

tcp 0 0 documentum_server.:dmdocbroker computer_with_repoint_ip:57774 TIME_WAIT

tcp 0 0 documentum_server:cms computer_with_repoint_ip:57775 ESTABLISHED

So I see ports 57774 and others, sometimes 60000s.

Hicham Bahi

Not sure what your "documentum" service is, and the udp lines are useless. Anyway, the docbase called "cms" (usually the service name matches the repository name but it's not mandatory) listens to ports 50000 and 50001 unless you perform NAT (Network Address Translation) at the Docbroker (check Documentum admin manual for details).

Usually you should also open the port for the Java Method Server (9080 by default) in case you are using ACS for content transfer.