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Error when you try edit a file in teamsite

Thir

When trying to edit any file in teamsite I get the below message appear, any ideas?

__________________________________________________________
It comes up with an error message "An error occurred executing command com.interwoven.livesite.iw.servlet.ForbiddenFileCommand"

more details:

Root cause:
java.lang.RuntimeException: Failed to get prefs
at com.interwoven.livesite.business.BusinessPreferences.loadPreferences(BusinessPreferences.java:182)
at com.interwoven.livesite.iw.servlet.LiveSiteContext.getInstance(LiveSiteContext.java:518)
at com.interwoven.livesite.iw.servlet.ForbiddenFileCommand.canHandle(ForbiddenFileCommand.java:162)
at com.interwoven.ui.base.impl.command.CommandHandler.doExecuteCommand(CommandHandler.java:895)
at com.interwoven.ui.base.impl.command.CommandHandler.tryRunCommandDescriptor(CommandHandler.java:752)
at com.interwoven.ui.base.impl.command.CommandHandler.tryRunForward(CommandHandler.java:651)
at com.interwoven.ui.base.impl.command.CommandHandler.tryRunCommandID(CommandHandler.java:595)
at com.interwoven.ui.base.impl.command.CommandHandler.runCommandLoop(CommandHandler.java:234)
at com.interwoven.ui.base.impl.command.CommandServlet.doGet(CommandServlet.java:163)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:689)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:802)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:252)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173)
at com.interwoven.livesite.spring.hibernate.web.filter.OpenSessionsInViewFilter.doFilterInternal(OpenSessionsInViewFilter.java:141)
at org.springframework.web.filter.OncePerRequestFilter.doFilter(OncePerRequestFilter.java:77)
at org.springframework.web.filter.DelegatingFilterProxy.doFilter(DelegatingFilterProxy.java:138)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:202)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173)
at com.interwoven.ui.base.impl.auth.AuthenticationFilter.doFilter(AuthenticationFilter.java:204)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:202)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173)
at com.interwoven.ui.base.util.SetRequestEncodingFilter.doFilter(SetRequestEncodingFilter.java:105)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:202)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173)
at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:213)
at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:178)
at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:126)
at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:105)
at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:107)
at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:148)
at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:869)
at org.apache.coyote.http11.Http11BaseProtocol$Http11ConnectionHandler.processConnection(Http11BaseProtocol.java:664)
at org.apache.tomcat.util.net.PoolTcpEndpoint.processSocket(PoolTcpEndpoint.java:527)
at org.apache.tomcat.util.net.LeaderFollowerWorkerThread.runIt(LeaderFollowerWorkerThread.java:80)
at org.apache.tomcat.util.threads.ThreadPool$ControlRunnable.run(ThreadPool.java:684)
at java.lang.Thread.run(Thread.java:595)
Caused by: com.interwoven.cssdk.access.CSInvalidUserException: DBT01TEAM01V\prussell(No such user)
at com.interwoven.cssdk.access.jni.AccessServiceAdapterImpl.getProperties(Native Method)
at com.interwoven.cssdk.access.impl.CSUserImpl.getProperties(CSUserImpl.java:142)
at com.interwoven.livesite.business.BusinessPreferences.loadPreferences(BusinessPreferences.java:155)
... 35 more

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Comments

vpatel

Caused by: com.interwoven.cssdk.access.CSInvalidUserException: DBT01TEAM01V\prussell(No such user)

Have you checked to see if your user exists in TS or not?

Thir

He exists as a user on ts, other users also have a similar issue

rajivgupta

Check the JRE version installed on your machine.....I guess it should be above 1.5

kaalraa

Have you checked to see if your user exists in TS or not?

Hey Viral,

It is more likely the case of non-existence at OS level.

Thanks,
- Achin K

AlexB

The user db did not have an entry for DOMAIN\USERNAME. Verified using:

iwuser -q DOMAIN\USERNAME

Then I add it using:

iwuser -c DOMAIN\USERNAME

pann0204

When trying to edit any file in teamsite I get the below message appear, any ideas?

__________________________________________________________
It comes up with an error message "An error occurred executing command com.interwoven.livesite.iw.servlet.ForbiddenFileCommand"

more details:

Root cause:
java.lang.RuntimeException: Failed to get prefs
at com.interwoven.livesite.business.BusinessPreferences.loadPreferences(BusinessPreferences.java:182)
at com.interwoven.livesite.iw.servlet.LiveSiteContext.getInstance(LiveSiteContext.java:518)
at com.interwoven.livesite.iw.servlet.ForbiddenFileCommand.canHandle(ForbiddenFileCommand.java:162)
at com.interwoven.ui.base.impl.command.CommandHandler.doExecuteCommand(CommandHandler.java:895)
at com.interwoven.ui.base.impl.command.CommandHandler.tryRunCommandDescriptor(CommandHandler.java:752)
at com.interwoven.ui.base.impl.command.CommandHandler.tryRunForward(CommandHandler.java:651)
at com.interwoven.ui.base.impl.command.CommandHandler.tryRunCommandID(CommandHandler.java:595)
at com.interwoven.ui.base.impl.command.CommandHandler.runCommandLoop(CommandHandler.java:234)
at com.interwoven.ui.base.impl.command.CommandServlet.doGet(CommandServlet.java:163)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:689)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:802)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:252)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173)
at com.interwoven.livesite.spring.hibernate.web.filter.OpenSessionsInViewFilter.doFilterInternal(OpenSessionsInViewFilter.java:141)
at org.springframework.web.filter.OncePerRequestFilter.doFilter(OncePerRequestFilter.java:77)
at org.springframework.web.filter.DelegatingFilterProxy.doFilter(DelegatingFilterProxy.java:138)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:202)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173)
at com.interwoven.ui.base.impl.auth.AuthenticationFilter.doFilter(AuthenticationFilter.java:204)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:202)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173)
at com.interwoven.ui.base.util.SetRequestEncodingFilter.doFilter(SetRequestEncodingFilter.java:105)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:202)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173)
at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:213)
at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:178)
at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:126)
at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:105)
at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:107)
at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:148)
at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:869)
at org.apache.coyote.http11.Http11BaseProtocol$Http11ConnectionHandler.processConnection(Http11BaseProtocol.java:664)
at org.apache.tomcat.util.net.PoolTcpEndpoint.processSocket(PoolTcpEndpoint.java:527)
at org.apache.tomcat.util.net.LeaderFollowerWorkerThread.runIt(LeaderFollowerWorkerThread.java:80)
at org.apache.tomcat.util.threads.ThreadPool$ControlRunnable.run(ThreadPool.java:684)
at java.lang.Thread.run(Thread.java:595)
Caused by: com.interwoven.cssdk.access.CSInvalidUserException: DBT01TEAM01V\prussell(No such user)
at com.interwoven.cssdk.access.jni.AccessServiceAdapterImpl.getProperties(Native Method)
at com.interwoven.cssdk.access.impl.CSUserImpl.getProperties(CSUserImpl.java:142)
at com.interwoven.livesite.business.BusinessPreferences.loadPreferences(BusinessPreferences.java:155)
... 35 more

Which version of teamsite are u using?

I have seen this error with TS 672 SP1.

Regards,
Pawan

pann0204

Check the JRE version installed on your machine.....I guess it should be above 1.5

JRE, shud be checked only if you are editing files thru Launchpad. Here the issue is different.

Regards,
Pawan

miletwo

When trying to edit any file in teamsite I get the below message appear, any ideas?

__________________________________________________________
It comes up with an error message "An error occurred executing command com.interwoven.livesite.iw.servlet.ForbiddenFileCommand"

more details:

Root cause:
java.lang.RuntimeException: Failed to get prefs
at com.interwoven.livesite.business.BusinessPreferences.loadPreferences(BusinessPreferences.java:182) ... [etc]

We experienced this today in 7.2. Recreated the entities database and it went away. It also hosed our entire Admin UI and site publisher preview, etc. Once we recreated the EDB everything worked fine again.