What's New - Core Case Management

Karen Weir

About CCMA and benefits of using API

OpenText™ Core Case Management (CCMA) is a complete SaaS application that automates the dynamic and collaborative case work.

While Core Case Management’s powerful no-code modeling tool enables you to quickly configure the processes tailored to meet the organization-specific business needs, complemented by an integrated application that can empower the knowledge workers to process the lifecycle of the case - from case creation to closure, the Case APIs complement the overall solution and help in filing gaps as outlined below.

• Leverage API's To build a self-service portal to engage external requesters like suppliers / citizens in initiating new cases, monitor their cases, and if required respond to cases for any additional information.
• Case APIs would also play a critical role in ingesting the cases as part of active business process like initiating a case when an incident is reported through an email or automated by an IOT device.
• Similarly, services can help organizations who would like to move to cloud to migrate their legacy and active cases to the next generation case management leveraging OpenText full suite of cloud offerings.

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