Documentum webtop and administrator don´t search

CN23

Hello good afternoon,

I'm new to installing documentum and I'm having a error that I can't solve. I have installed documentum and xPlore but it won't let me search anything from documentum administrator nor from webtop.

When I do a search it says: Problem with this source. View Messages for more details. And in messages I get two messages: 

  - unable to process query

  - no xml collection available to search

I have tried searching directly from the xPlore console and it works.

Does anyone know what could be happening and how to fix it? 

Thank you very much in advance.

Karen Weir

@CN23 , I have moved your post to the Documentum area so that you get the right experts to review.

I'm new to installing documentum and I'm having a error that I can't solve. I have installed documentum and xPlore but it won't let me search anything from documentum administrator nor from webtop.

When I do a search it says: Problem with this source. View Messages for more details. And in messages I get two messages: 

  - unable to process query

  - no xml collection available to search

I have tried searching directly from the xPlore console and it works.

Hicham Bahi

First check if it's a Documentum Server problem or a DA problem. Try to run a DQL query against fulltext, e.g.

select r_object_id,object_name,score,summary from dm_document search document contains '<term which occurs in content or metadata>'

If it doesn't work, check docbase.log file whether fulltext plugin loader properly and check whether fulltext config objects are configured properly.

CN23

Hi @bacham3, I tried to use the search you told me in idql and I got this answer:

"query plugin failed to succesfully initialize: dsearch_qrserver_host not found"

Hicham Bahi

Check the values of object dm_ftengine_config (I guess there's only one), e.g.

retrieve,c,dm_ftengine_congig

dump,c,l

Check the value of dsearch_qrserver_host and whether the server can reach it. Perhaps the value is wrong, or it cannot be resolved or it can be a firewall issue.

CN23

@bacham3 i have this in param_value: