Unable to open files from EDMS Site

Barakath Ali · 2022-07-04T07:17:11+00:00

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Hello,

For some reason, we couldnt open the files and go to Preferences settings in JSP website. When we click on that, it shows WHITE SCREEN and showing hidding value called "Content Transfer Service".

We have installed latest version of Java, WebTop Client, Installed Open Text Browser extension and configured browser settings. In fact, tried all possible fixes but no luck.

The same login works on many other computers except one.

Any support here ?

Regards,

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Comments

DCTM_Guru

I believe the Preferences component uses Java, so make sure that you have JRE installed on your browser and its supported version for your version of Webtop.