Error when installing Core Capture Designer

Carlos Santos · 2023-01-26T15:00:40+00:00

There was an error rendering this rich post.

Hello,

I'm using Core Capture on a trial license and when trying to install the Core Capture Designer, is has as requirements, the installation of OpenText PixTools Runtime.

If I try to install this requirements, I then receive a message saying that the installation files can't be found.

Is there something missing in the .exe available on Core Capture?

Thank you for your help.

Find more posts tagged with

Core Capture

Comments

Karen Weir

@Carlos Santos , I searched the Support Knowledge Base, but could not locate this scenario. If your company has a contract, please raise a ticket via support.opentext.com

LazarescuA

Hi,

I have tested the Designer Installation and it works fine on my end.

Can you make sure you have the latest installer?

After download, check the version of the file:

Also, can you please try to run the installer as Administrator? (right click -> Run as Administrator...)

Carlos Santos

@LazarescuA , I've just downloaded once again and my version is different of yours:

Also, I'm running the installer as Administrator without success.

Carlos Santos

@LazarescuA , on your side, it requests you the installation of the PixTools?

LazarescuA

It did not because on this system it was already installed.

Carlos Santos

I had already opened a ticket on OpenText Support. I'l then publish the solution on this post.