Error when installing Core Capture Designer

Carlos Santos

Hello,

I'm using Core Capture on a trial license and when trying to install the Core Capture Designer, is has as requirements, the installation of OpenText PixTools Runtime.

If I try to install this requirements, I then receive a message saying that the installation files can't be found.

Is there something missing in the .exe available on Core Capture?

Thank you for your help.

Karen Weir

@Carlos Santos , I searched the Support Knowledge Base, but could not locate this scenario. If your company has a contract, please raise a ticket via support.opentext.com

LazarescuA

Hi,

I have tested the Designer Installation and it works fine on my end.

Can you make sure you have the latest installer?

After download, check the version of the file:

Also, can you please try to run the installer as Administrator? (right click -> Run as Administrator...)

Carlos Santos

@LazarescuA , I've just downloaded once again and my version is different of yours:

Also, I'm running the installer as Administrator without success.

Carlos Santos

@LazarescuA , on your side, it requests you the installation of the PixTools?

LazarescuA

It did not because on this system it was already installed.

Carlos Santos

I had already opened a ticket on OpenText Support. I'l then publish the solution on this post.