[DM_STORAGE_E_CA_STORE_PLUGIN_ERROR_DURING_SETUP_FOR_MULTI_WRITE]error

satyap · 2023-03-27T16:20:27+00:00

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Hello.

I am getting below error while trying to save an object to ECS (CAS) store.

API Script

create,c,dm_document
set,c,l,object_name
TestEbrDoc1
set,c,l,a_storage_type
ebr_ecs_7d1
setfile,c,l,D:\LPL\TestFile\TestDoc.txt,crtext
save,c,l

Result

API> create,c,dm_document
...
0902391080006507
API> set,c,l,object_name
TestEbrDoc1
...
OK
API> set,c,l,a_storage_type
ebr_ecs_7d1
...
OK
API> setfile,c,l,D:\LPL\TestFile\TestDoc.txt,crtext
...
OK
API> save,c,l
...
[DM_STORAGE_E_CA_STORE_PLUGIN_ERROR_DURING_SETUP_FOR_MULTI_WRITE]error: "Plugin Id : 0000000000000000, Plugin Error Code : -10,020, Error Message : no primary cluster found : FP_NO_POOL_ERR"

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Comments

Hicham Bahi

You forgot to specify if it ever worked before? Can you dump your dm_ca_store object?

satyap

This is a new setup and never worked.

API> dump,c,6d02391080000146
...
USER ATTRIBUTES

name : ebr_ecs_7d1
store_type : 11
capacity : 0
current_use : 0
component []:
get_method :
offline_get_method : F
require_ticket : F
media_type : 0
base_url :
crypto_mode : 0
crypto_key :
digital_shredding : F
compression_mode : 0
content_dupl_pref : 0
content_hash_mode : 0
default_retention_days : 0
full_current_use : 0
native_access :
java_access :
credential_id :
credential_key :

SYSTEM ATTRIBUTES

r_component []:
r_component_count : 0
r_status : 0
r_object_id : 6d02391080000146

APPLICATION ATTRIBUTES

a_plugin_id : 0000000000000000
a_storage_params [0]: 10.34.6.131, 10.34.6.132, 10.34.6.133, 10.34.6.134?path=D:\Documentum\dba\config\dctm-ebr-retention-dvs-7d.pea
a_content_attr_name []:
a_retention_attr_name : a_retention_date
a_content_attr_desc []:
a_retention_attr_required : F
a_default_retention_date : 4/23/2023 10:00:00 AM

INTERNAL ATTRIBUTES

i_use_mask_after : 0
i_is_replica : F
i_vstamp : 1

Hicham Bahi

Try to remove the spaces after each IP address, e.g. 10.34.6.131,10.34.6.132,10.34.6.133,10.34.6.134?path=D:\Documentum\dba\config\dctm-ebr-retention-dvs-7d.pea

I suppose that the path D:\Documentum\dba\config\dctm-ebr-retention-dvs-7d.pea is correct and that Documentum installation can read the file?

Generally I also specify additional pool options in a_storage_params such but that' not mandatory.

satyap

Removed teh space but still get same error

API> create,c,dm_document
...
090239108000691f
API> set,c,l,object_name
TestEbrDoc1
...
OK
API> set,c,l,a_storage_type
ebr_ecs_7d1
...
OK
API> setfile,c,l,D:\LPL\TestFile\TestDoc.txt,crtext
...
OK
API> save,c,l
...
[DM_STORAGE_E_CA_STORE_PLUGIN_ERROR_DURING_SETUP_FOR_MULTI_WRITE]error: "Plugin Id : 0000000000000000, Plugin Error Code : -10,020, Error Message : no primary cluster found : FP_NO_POOL_ERR"

Hicham Bahi

I missed it the first time but dm_ca_store.a_plugin_id is not set. It should be set to the r_object_id of the Centera/ECS plugin object.

satyap

updated the a_plugin_id but geting the same error.

API> dump,c,6d02391080000146
...
USER ATTRIBUTES

SYSTEM ATTRIBUTES

r_component []:
r_component_count : 0
r_status : 0
r_object_id : 6d02391080000146

APPLICATION ATTRIBUTES

a_plugin_id : 6702391080000100
a_storage_params [0]: 10.34.6.131,10.34.6.132,10.34.6.133,10.34.6.134?path=D:\Documentum\dba\config\dctm-ebr-retention-dvs-7d.pea
a_content_attr_name []:
a_retention_attr_name : a_retention_date
a_content_attr_desc []:
a_retention_attr_required : F
a_default_retention_date : nulldate

INTERNAL ATTRIBUTES

i_use_mask_after : 0
i_is_replica : F
i_vstamp : 5

Hicham Bahi

Restart the server

satyap

I did restart the server

Hicham Bahi

If the error still mentions "Plugin Id : 0000000000000000" like you wrote, then the server didn't pick up the change.

satyap

Is this something to do with "the firewall port UDP port 3218 is open between the Content Server and the ECS store"?

satyap

API> create,c,dm_document
...
0902391080006d00
API> set,c,l,object_name
TestEbrDoc1
...
OK
API> set,c,l,a_storage_type
ebr_ecs_7d1
...
OK
API> setfile,c,l,D:\LPL\TestFile\TestDoc.txt,crtext
...
OK
API> save,c,l
...
[DM_STORAGE_E_CA_STORE_PLUGIN_ERROR_DURING_SETUP_FOR_MULTI_WRITE]error: "Plugin Id : 6702391080000100, Plugin Error Code : -10,020, Error Message : no primary cluster found : FP_NO_POOL_ERR"

Hicham Bahi

Could be. You need both TCP and UDP open if I'm not mistaken.

satyap

I have requested to open the firewall port. Is there a way to connect to ECS (CAS) bucket from our machine, e.g REST call with Postman?

Hicham Bahi

I think you will have to use the Centera SDK to do that. There is a utility called dmemcshow under $DM_HOME/unsupported/emc. Perhaps it will help.

ljoy08

@satyap Can you please tell me if you were able to fix the issue?

satyap

Yes, it is fixed. The issue is resolved by opening up the firewall TCP and UDP port 3218