Just an FYI… It might not be obvious, but this developer forum is more geared towards "developer" level of questions. If your question is around development, this is the place!
If your question is more around usage, install, administration, etc. This is your place:
https://support.opentext.com/community?id=community_forum_list
Just saying, as you might get better help for non-dev stuff in the link above.