Two services failed to start due to error

KCastrillo · 2023-07-04T06:04:15+00:00

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There are two services in our DMS UAT environment that failed to start in our system, resulting disruption to our testing.

We recently encountered an error message while attempting to start the following services:

Documentum Docbase Service

Documentum Docbroker Service

The error message we received was “Error 1053: The service did not respond to start or control request in a timely fashion”. Our team tried to resolve the issue, but unfortunately we were not able to fix it.

IE Error.txt

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Comments

Nag Adimulam

try to kill all the processes associated to these services.
try changing the service type to manual and a local account logon
Perform a clean restart in suggested order (standard practice).

KCastrillo

@Nag Adimulam We tried to do the steps you provided, but the two services still failed to start.

Hicham Bahi

Check the docborker and docbase logs for the root cause. They are under %DOCUMENTU%/dba/log.

KCastrillo

@Hicham Bahi where I can find the DOCBROKER and DOCBASE logs? Thanks in advance.

Hicham Bahi

As I wrote above: %DOCUMENTUM%/dba/log