Account Lockout Notice

My account has been locked out , the email notification says "This is an administrative notification for tenant '**********************0ac2'. The account for '*****************' has been locked out for the configured duration due to excessive failed authentication attempts" . I need information on how to unlock it ASAP ?? Thanks


  • I expect the 'Lockout duration' in OTDS to be 15 minutes, so could you try again with the correct password?

  • You can also login into with your OTConnect user, go to Admin Console and your tenant, it will log you in as we trust the OTConnect authentication, and then you can go to Users and unlock your user.