Getting full GC error in Jbsoss log(DFS code)

Ram_Kishan_Maitry

Hi,

We are getting full GC error in jboss log(DFS code) file. During the full GC jboss server is getting slow. Below is the thread dump of jboss server. Kindly suggest to fix this issue.

"Thread-126" #174 daemon prio=5 os_prio=0 tid=0x00007f9c84729000 nid=0x139e39 waiting on condition [0x00007f9c8b6fb000]
java.lang.Thread.State: WAITING (parking)
at sun.misc.Unsafe.park(Native Method)
- parking to wait for <0x000000028c92b268> (a java.util.concurrent.locks.AbstractQueuedSynchronizer$ConditionObject)
at java.util.concurrent.locks.LockSupport.park(LockSupport.java:175)
at java.util.concurrent.locks.AbstractQueuedSynchronizer$ConditionObject.await(AbstractQueuedSynchronizer.java:2039)
at java.util.concurrent.ScheduledThreadPoolExecutor$DelayedWorkQueue.take(ScheduledThreadPoolExecutor.java:1088)
at java.util.concurrent.ScheduledThreadPoolExecutor$DelayedWorkQueue.take(ScheduledThreadPoolExecutor.java:809)
at java.util.concurrent.ThreadPoolExecutor.getTask(ThreadPoolExecutor.java:1074)
at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1134)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:624)
at java.lang.Thread.run(Thread.java:748)

"http-/172.16.2.151:7001-4" #155 daemon prio=5 os_prio=0 tid=0x00007f9cbc005800 nid=0x139dc6 waiting for monitor entry [0x00007f9c8b5f8000]
java.lang.Thread.State: BLOCKED (on object monitor)
at com.emc.documentum.fs.rt.context.impl.DfsSoapService.newWebServiceClient(DfsSoapService.java:171)
- waiting to lock <0x0000000288c79fe0> (a java.lang.Class for com.emc.documentum.fs.services.core.QueryService)
at com.emc.documentum.fs.rt.context.impl.DfsSoapService.init(DfsSoapService.java:69)
at com.emc.documentum.fs.rt.context.impl.DfsSoapService.getBindingProvider(DfsSoapService.java:62)
at com.emc.documentum.fs.rt.context.impl.HttpSessionInvocationHandler.invoke(HttpSessionInvocationHandler.java:54)
at com.emc.documentum.fs.rt.context.impl.RemoteServiceInterfaceInvocationHandler.invoke(RemoteServiceInterfaceInvocationHandler.java:30)
at com.emc.documentum.fs.rt.context.impl.ReturnedContentTransformationHandler.invoke(ReturnedContentTransformationHandler.java:45)
at com.emc.documentum.fs.rt.context.impl.OperationOptionsHandler.invoke(OperationOptionsHandler.java:74)
at com.emc.documentum.fs.rt.context.impl.ContextThreadLocalInvocationHandler.invoke(ContextThreadLocalInvocationHandler.java:48)
at com.emc.documentum.fs.rt.context.impl.ServiceContextInvocationHandler.invoke(ServiceContextInvocationHandler.java:30)
at com.emc.documentum.fs.rt.context.impl.FileRegistryCleanupHandler.invoke(FileRegistryCleanupHandler.java:24)
at com.sun.proxy.$Proxy108.execute(Unknown Source)
at com.tcl.webservices.ExecuteQueryService.getQueryResult(ExecuteQueryService.java:144)
at com.tcl.webservices.CreateDocumentService.getContentTypeFormat(CreateDocumentService.java:972)

Ram_Kishan_Maitry

Kindly help to fix the above issue.

Karen Weir

@Ram_Kishan_Maitry , can you share your Support ticket number, I can find out where the team is at in the investigation.

Ram_Kishan_Maitry

@karen - Support ticket number is CS0259559

Karen Weir

Thanks. On February 10th, the support team provided multiple items for you to check and verify. Yesterday, you advised that you are still checking. Is there a different ticket that you are not receiving help on?

Ram_Kishan_Maitry

It's same ticket we are working upon.

Karen Weir

Thank you. As noted, our Support agent is awaiting your reply.

Ram_Kishan_Maitry

We have also raised another support ticket CS0253257. But I am not getting any proper response.

Karen Weir

I can't access CS0253257 yet in the system, perhaps it was created in the last 24hrs?

For this discussion thread, please respond to our Support agent with the requested information (CS0259559)

Karen Weir

For CS0253257, I see that you are asking for documentation. Unfortunately, you were not able to join a scheduled call, so perhaps this link will help until our agents review your latest comment on Feb. 16th

https://webapp.opentext.com/piroot/edcpkrst/v230400/edcpkrst-pgd/en/html/_manual.htm