OpenText Documentum SmartView SDK - Want to choose the viewer for PDF files

Jürgen Tebrün

We have more and more users that are complaining about limitations of the Brava CSR Viewer. Do we somehow have options to get more control which PDF files are opened automatically by Brava CSR Viewer or not?

Can we give users the option to open PDFs with their local application instead (like it happens for office formats)? We have a lot of users that want to open a couple of PDFs next to each other in Adobe Reader tabs. To achieve that they first need to download each PDF one by one to their local machine and then open them in Adobe Reader, which is not very user friendly.
We have a couple of users that don't like the Brava CSR Viewer or they are missing features. Also, we have the issue that we have Hyperlinks in some documents that are not supported by the currently available version of the Viewer.

One option would be to completely disable the viewer. The problem with this option is that our current watermarks solution only works with it.

It would be great if there is a way to control which document opens by the viewer and which one will be downloaded locally and opened by the local application.

So, what we really want to get is the option to open PDFs directly in the regular local PDF application registered in Windows, equally to opening a Word Document in Word, an Excel Document in Excel and a PDF document in Adobe Acrobat.

Is there a way to achieve this with the SmartView SDK?