Can I integrate OpenText Web Experience Management (WEM) with my shopify based ecom store?

Hey,
I am running an e-commerce-based Shopify store focusing on jewelry distribution throughout the USA. I have to respond to the number of customers manually, which is causing an immense headache for my team. I am looking to integrate OpenText Web Experience Management (WEM) with my Shopify store(Suggested by one of my friends.

Do any of you have experience with WEM, how helpful it can be?
Suggest the whole process.

I can further show you the samples of my website if I am unable to make you understand my problem.