Core Communications is a SaaS application that enables customers to design, generate, and personalize communications such as documents and email messages.
Based on OpenText™ Communications (Exstream Cloud-Native), the market-leading Customer Communications Management (CCM) application, Core Communications gives organizations a secure, cost-effective, efficient, and reliable solution for customer communications. As part of the OpenText™ Experience Platform, Core Communications can help deliver comprehensive digital experience solutions.
Core Communications enables customers to:
- Deliver consistent, professional, and compliant content
- Ensure uniform layout, branding, fonts, indexes, headers, and footers
- Reduce time and effort with content reuse
- Immediately leverage updated content across communications
Core Communications is available today with OpenText™ Core Process Automation, enabling customers to streamline processes around customer and employee needs. Core Process Automation customers can use Core Communications to design communications that users can select and generate from within Core Process Automation and save as case documents.
Using the Core Communications API, customers can integrate with Core Communications to do the following:
- Provide users with access to the Core Communications Web Client to design communications.
- Save sample driver files that include data to be used in a communication. Customers can then design communications that use the data provided.
- Get information about communications that have been created so an integrated application or its users can select a communication to generate.
- Generate a communication using data provided.
- Open the Interactive (Empower) Editor to personalize a communication before saving.
