Core Capture Designer get subscriptions fault

Marc Basten · 2025-07-28T10:04:14+00:00

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Hi,

I'm trying to retrieve my subscriptions using Core Capture designer (button in the red square). I've managed to do so before and I can still login with the stored settings but, when trying to retrieve available subscriptions (using the earlier stored settings), I am prompted that I don't have the proper subscription roles.

I dare to say that I have all permissions set properly. I'm Org admin, Tenant admin, App admin and assigned all the Core Capture roles.

When I try to connect to a new Core Tenant I receive the same message. Thereby, It seems impossible to setup connections.

I receive the message: "Invalid subscription or you have no roles defined in the subscription" when I click the "Refresh subscriptions" button.

In the screenshot I made several parameters unreadable on purpose.

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Accepted answers

Stephanie Duncan

Hi Marc,

This is a known issue right now that we're working to address. In the meantime, you can type the subscription name in the box at the bottom and it should connect. If the subscription box doesn't show up (which will be the case sometimes when connecting to a new tenant), you can follow the steps in the knowledge base article here: https://support.opentext.com/csm?id=kb_article_view&sysparm_article=KB0845105

-Stephanie

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Stephanie Duncan

Hi Marc,

-Stephanie

Marc Basten

Hi Stephanie, thank you for verifying the issue and providing the solution. Typing in the box does indeed work, I hadn't tried that yet.