Unable to to Sync OTDS with Content server users

Question

Hello,

I’m new to OT and currently in training. I’m in the process of configuring OTDS with Content Server. I have followed the instructions to create a partition, an access role, and attached the license in OTDS. The connection to the repository succeeds; however, when I click Consolidate, it does not import the users from Content Server.

Because of this, I am unable to use D2 Configuration, as it prompts for a license.

Thank you in advance for your assistance.

Best regards,

AlvaroDeAndresGomez · Answer

have you done the documentum administrator configuration part? → https://blog.aldago.es/2025/05/19/documentum-24-4-otds-licensing-configuration/