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Workflow modeler set mail notify and star automatic next WFT

marinz

Hi.
I have a problem in a custom workflow created with the modeler.

I need a WF where upon "accepting a review" the next operation is "notify mail": but in TS I read this message "no mail notification is needed, transition to the next task" and workflow pass to next step.
What could be the problem?

After scheduling task I have a Submit task and Deploy with standard Publish LiveSite Content but this task does not start automatically: It's possible to start this automatically? It's possible to have the Variable to decide where to publish ( production or dev) in the first mask of the workflow?

Thanks.

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Adam Stoller

I have a problem in a custom workflow created with the modeler.

Looks more like two problems...

I need a WF where upon "accepting a review" the next operation is "notify mail": but in TS I read this message "no mail notification is needed, transition to the next task" and workflow pass to next step.
What could be the problem?

My guess would be that the person who "accepted the review" (not quite sure what that means - do you mean "takes ownership of a group [review] task"?) is also the designated recipient of the email that is being sent after having "accepted the review" - and therefore there's little point in sending someone email if they're already actively interacting with the workflow process. Without more information from you, that's about all I can do - guess.

After scheduling task I have a Submit task and Deploy with standard Publish LiveSite Content but this task does not start automatically: It's possible to start this automatically? It's possible to have the Variable to decide where to publish ( production or dev) in the first mask of the workflow?

You mention three tasks (scheduling, submit, deploy) and PLC (which is a distinct workflow - yes?) - so:

marinz

My guess would be that the person who "accepted the review" (not quite sure what that means - do you mean "takes ownership of a group [review] task"?) is also the designated recipient of the email that is being sent after having "accepted the review" - and therefore there's little point in sending someone email if they're already actively interacting with the workflow process. Without more information from you, that's about all I can do - guess.

Meanwhile, thanks.
the process of this first part is as follows:

The author submit and start the workflow
The reviewer accepts or rejects the task
If he accepts should send a notification to a list of authors

[QUOTE=ghoti]
You mention three tasks (scheduling, submit, deploy) and PLC (which is a distinct workflow - yes?) - so:

Adam Stoller

[QUOTE=marinz]Meanwhile, thanks.
the process of this first part is as follows:

The author submit and start the workflow
The reviewer accepts or rejects the task
If he accepts should send a notification to a list of authors

In order:

marinz

You seem to dislike providing detailed information, which makes it difficult to assist you.

For instance - how is the email notification being (or supposed to be) sent? What script / program are you using? What arguments / parameters are you providing to / for it? etc.

You also did not provide all the answers to my previous list of questions - so try reading my previous response again and see if you can do a better job. Keep in mind, we don't know what you coded, we don't know how you coded it, we cannot see what is happening -- so when you ask for help, think about all the information you need in order to debug something, and provide it to us

Sorry for the inaccuracies but it is the first time I have to do with the workflow and I write in this forum

This is Properties of task of notify
Name Value
Transferonly = false
Retry = true
Lock = false
Name = Notify List
Owner = $IW_AREAOWNER
AreaVPath = $IW_WORKAREA
Variables = mail_template =/iwadmin/main/config/STAGING/workflow/email/configurableReviewerNotification.xsl | ClassName =com.interwoven.ui.teamsite.workflow.task.urltask.ReviewerMailNotificationTask | target_task_name = SubmitTask7
EMailCommand = http://$IW_SERVER/iw-cc/urlexternaltask
Readonly = false
Brief Description = Notify List

I have completed these values following the tutorial of Workflow Modeler Tutorial of wfm_1010_user_v02_en.pdf

For the second problem I needed that target of deploy is selected at the beginning of the flow, asking the appropriate environment, because I want to continue automatically when task passing from submit to deploy.

I hope I have been more clear and precise.

Thanks again

Adam Stoller

Sorry for the inaccuracies but it is the first time I have to do with the workflow and I write in this forum

This is Properties of task of notify
...
Variables = mail_template =/iwadmin/main/config/STAGING/workflow/email/configurableReviewerNotification.xsl | ClassName =com.interwoven.ui.teamsite.workflow.task.urltask.ReviewerMailNotificationTask | target_task_name = SubmitTask7
EMailCommand = http://$IW_SERVER/iw-cc/urlexternaltask
...

I'm not 100% sure about the Java mail notification mechanism, but I'm guessing that it operates similarly to the Perl based mechanism, which means that the owner of the "target task" is the intended recipient.

So - in your case - who owns SubmitTask7? and is that the individual to whom you wish to send email? If not, you probably want to change that parameter to be the name of a task owned by the Author (or whoever should get the email)

marinz

In servletd_out.log I have seen in that the problem starts earlier, though the screen of TS reading the "message" mentioned earlier

2009-10-28 15:07:33,217 [http-8080-5] ERROR com.interwoven.ui.teamsite.workflow.task.urltask.MailNotificationTask () - messaging exception when sending task notification mail.
javax.mail.MessagingException: Unknown SMTP host: ;
nested exception is:
java.net.UnknownHostException:
at com.sun.mail.smtp.SMTPTransport.openServer(SMTPTransport.java:1280)
at com.sun.mail.smtp.SMTPTransport.protocolConnect(SMTPTransport.java:370)
at javax.mail.Service.connect(Service.java:275)
at javax.mail.Service.connect(Service.java:156)
at javax.mail.Service.connect(Service.java:105)
at javax.mail.Transport.send0(Transport.java:168)
at javax.mail.Transport.send(Transport.java:98)
at com.interwoven.sharedutils100.mail.Mailer.send(Mailer.java:121)
at .....

2009-10-28 15:07:49,991 [http-8080-3] WARN com.interwoven.ui.teamsite.workflow.task.urltask.ReviewerMailNotificationTask () - No reviewer or target task information provided. Aborting mail notification...
2009-10-28 15:07:49,991 [http-8080-3] WARN com.interwoven.ui.teamsite.workflow.task.urltask.MailNotificationTask () - no mail notification is needed, transition to the next task.

I set iw.cfg. you may lose connection to the server?
Thanks