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visual format crashing ie 6

nico

Anyone know why visual format would be crashing ie 6? If i take out the visual format code from the dct it works fine.

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Fei

It's happening to us too, we applied the latest patch 2.6.0.7 and it's still crashing. Even searched Ektron site but no luck.

The dct loaded fine, but IE crashes when closing the form.
Same symptom when just loading the test page //server/iw/ewebeditpro20/test.htm

Bryan_K

Nico, did you try the patch that Fei was mentioning? It seems as though he is having a different problem. We were successful in fixing this problem with the patch Fei is describing, in KB article 49345.

LooseCannon

Does the DCT crash with other browsers? You might have too many VF instances open, if so you need to call the VF via a callout instead of an inline.

chunk

Are you running IE 6.0 SP1?

We've got some users on WinXP IE 6 without the SP1 and they work fine. Other users with WinXP IE 6 with SP1 are crashing.

I'm not sure if that's the issue, but it's the first thing we've noticed. And since you can only download IE 6 with SP1 now, it's not looking good for Visual Format.

AmyRush

We have also noted this concern also but only when using the close button in the DCT. Just closing the window (by clicking the red x instead) does not cause the same problem. Not good news, but it's an alternative.

Migrateduser

Nico,
I had the same problem here. I solved it by installing the patch from ektron. Just one detail, first I had to uninstall, from my machine, the ewebeditpro(visual format), I even checked in my registry for visualformat entries and removed it. Take a look at
http://www.ektron.com/support.cfm?doc_id=2270

When you install the patch from ektron you will have to copy some files to:
\iw-home\httpd\iw\ewebeditpro20\
\iw-home\httpd\iw\ewebeditpro20\clientinstall

Then you will have to rename an executable from ektron(something).exe to visualformatclient.exe.

I tested it in IE 6, IE 6 SP1, IE 6 SP2 (W2K) and I.E. 6 (XP).
All of them are working fine.

Give it a try.

Paulo Gouveia
Royal Caribbean and Celebrity Cruises
Information Tecnology