Error Accessing Files Tab on Webdesk

We are running TS 5.5.2 on Solaris. I have a user who is logging into the webdesk. After he does, he clicks on the Files tab and gets the following error:

Error: 500
Location: /iw/webdesk/FileSystemListDirectory
Internal Servlet Error:

java.lang.NullPointerException
at com.interwoven.teamsite.filesys.FileSystemListDirectoryServlet.doGet(FileSystemListDirectoryServlet.java:207)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:740)
at com.interwoven.framework.base.FrameworkServlet.service(FrameworkServlet.java:66)
at com.interwoven.framework.auth.AuthServlet.service(AuthServlet.java:105)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:853)
at org.apache.tomcat.core.ServletWrapper.doService(ServletWrapper.java:405)
at org.apache.tomcat.core.Handler.service(Handler.java:287)
at org.apache.tomcat.core.ServletWrapper.service(ServletWrapper.java:372)
at org.apache.tomcat.core.ContextManager.internalService(ContextManager.java:797)
at org.apache.tomcat.core.ContextManager.service(ContextManager.java:743)
at org.apache.tomcat.service.http.HttpConnectionHandler.processConnection(HttpConnectionHandler.java:213)
at org.apache.tomcat.service.TcpWorkerThread.runIt(PoolTcpEndpoint.java:423)
at org.apache.tomcat.util.ThreadPool$ControlRunnable.run(ThreadPool.java:501)
at java.lang.Thread.run(Thread.java:484)

Everything works fine as long as this user does not use webdesk. Other webdesk accounts work fine.

Any help would be appreciated.

Thanks,

Blair Morton

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Comments

Migrateduser

Since this is user-centric I'd suspect the user properties have somehow been corrupted in the entity database. See KB article #1565 (https://support.interwoven.com/kb/kb_show_article2.asp?ArticleID=1565) about the use of the iwprop CLT to fix user properties. Run iwprop -h to see the CLT's syntax.

To quickly delete all of a user's properties (such as home page, etc), run iwuser -d [username] followed by iwuser -c [username]. On Windows, make sure [username] is in DOMAIN\username format.

Then try to log them on again.

bw

Bob Walden [bob.walden@interwoven.com]
Interwoven Education Group
IM: Yahoo, MSN bob_walden

blairm

Thanks for the help. After running iwprop on the user in question, I discovered an invalid iw_filesys_path value (apparently the user had created the directory and one of our administrators had deleted it). I restored the iw_filesys_path, had the user log back in, and browse to another workarea. I then removed the invalid directory path and all is well.

Thanks,

Blair