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Teamsite services getting hung

janhavi

Hi All,

I am not sure about root cause but all Teamsite services get hanged in between though it happens quite rarely. It happens once in 10-12months.

Because of this all workflows gets stuck in between. As part of resolution I manually go and reboot all services and everything becomes normal.

Is anyone facing same kind of issue? What can be root cause of such issue?
Do you think its some kind of memory leak?

Thanks,
Janvi
Teamsite 6.1

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Comments

nipper

What OS ?

Since you are on 6.1 which has been EOL, there is not much that can be done. Also, IF this is truly all services rather than a single process, then I would expect it is a system/resource problem rather than something specific that you can fix.

Do you really reboot only once a year ?

janhavi

What OS ?

Since you are on 6.1 which has been EOL, there is not much that can be done. Also, IF this is truly all services rather than a single process, then I would expect it is a system/resource problem rather than something specific that you can fix.

Do you really reboot only once a year ?

OS - Windows 2003.

I am not sure if it is all services or just one. But to solve this issue i reboot all services. We dont reboot it on yearly basis but as per experience we found that such issue come once in 12 /14 months.

Thanks,
Janvi

nipper

Obviously you have not been rebooting to do upgrades. Smiley Very Happy

Not much you can do other than upgrade.

So I assume that means you do not do Windows upgrades as well, they tend to cause a reboot. That is also quite stupid.

janhavi

Obviously you have not been rebooting to do upgrades.

Not much you can do other than upgrade.

So I assume that means you do not do Windows upgrades as well, they tend to cause a reboot. That is also quite stupid.

Thanks for your response.

So other than rebooting I dont have any options? Or else i need to upgrade my Teamsite / windows OS. Is this know defect for Teamsite 6.1?

Thanks,
Janvi

nipper

Thanks for your response.

So other than rebooting I dont have any options? Or else i need to upgrade my Teamsite / windows OS. Is this know defect for Teamsite 6.1?

Thanks,
Janvi

It very well may be a known issue with Windows. People tend to reboot their windows boxes every month or so. Not once a year.

The version of TeamSite is circa 2005. It is EOL (end of life). That needs to be upgraded.

The other point I brought up is that your Windows box has not been updated for a long time. If it has not been rebooted, new MS patches (often security) are not being applied.

mart2001

I don't think Windows 2003 is a supported OS for TeamSite 6.1. That version is way EOL, and there were many issues with TeamSite (even 6.5) not compatible with Windows 2003.... Best option would be to upgrade TeamSite to a supported version for Windows 2003....

Adam Stoller

I don't think Windows 2003 is a supported OS for TeamSite 6.1. That version is way EOL, and there were many issues with TeamSite (even 6.5) not compatible with Windows 2003.... Best option would be to upgrade TeamSite to a supported version for Windows 2003....

W2K3 is listed as a supported OS for TS 6.1 - check the Release Notes.
Likewise for TS 6.5, and W2K3SP2 is listed as supported for TS 7.0

While I agree that TS 6.1 is EOL'd - you should still try to get your facts right.