Email Timestamp Incorrect

ENV: TS 6.7.2 SP2, Win2K3

I have a very bizarre event happening with my workflow-generated emails. The email's 'Sent' time stamp does not match the actual date/time. For example, my email was actually sent on Tues 6/23/2010 2:44 PM, however the 'Sent' time stamp on the email is Wed 1/6/2010 10:24 AM. What's also weird is that it's always the same exact date! Just a slightly different time. It only happens with emails initiated by TeamSite. Can this be hard coded anywhere?

Has anyone ever seen this issue?

TIA

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Adam Stoller

ENV: TS 6.7.2 SP2, Win2K3

I have a very bizarre event happening with my workflow-generated emails. The email's 'Sent' time stamp does not match the actual date/time. For example, my email was actually sent on Tues 6/23/2010 2:44 PM, however the 'Sent' time stamp on the email is Wed 1/6/2010 10:24 AM. What's also weird is that it's always the same exact date! Just a slightly different time. It only happens with emails initiated by TeamSite. Can this be hard coded anywhere?

Has anyone ever seen this issue?

TIA

You'd have to look at what the emails are doing with regard to setting a date in the email headers. It does seem strange that it's using 1/6/2010 (since that's not epoch date) - but chances are you just need to make sure you properly set the date in the email headers.

ReggieRWalker

You'd have to look at what the emails are doing with regard to setting a date in the email headers. It does seem strange that it's using 1/6/2010 (since that's not epoch date) - but chances are you just need to make sure you properly set the date in the email headers.

Looking at the debug info, the header tpl is passing the correct date:

[html]
Job Completed [58169]: Updated web privacy policy and terms of use docs....

2010-06-23 10:07:50
<IWOV.24397@nswdit01>

[/html]

Very Bizarre! I'm going to look around on the box.

Thanks Ghoti.

ReggieRWalker

One other thing I just noticed. The Day/Date is always the same: Wed 1/6/2010, however the time is always 5 hours behind.

Migrateduser

Is your email connecting directly to your email server, or to an SMTP server on the box that TeamSite is installled? If it's going to an SMTP server on the TeamSite box before going out, check the settings there. The 5 hour thing looks to be a timezone issue.

Try sending an email from the server and see what the sent date time looks like.

[PHP]
use strict;
use Mail::Mailer;

my $mailerObject = new Mail::Mailer('smtp', Server => 'emailserver.blah.com');
$mailerObject->open(
{
'From' => 'blah@blah.com',
'To' => 'blah@blah.com',
'Subject' => 'hello'
}
);
[/PHP]

ReggieRWalker

Is your email connecting directly to your email server, or to an SMTP server on the box that TeamSite is installled? If it's going to an SMTP server on the TeamSite box before going out, check the settings there. The 5 hour thing looks to be a timezone issue.

Try sending an email from the server and see what the sent date time looks like.

[PHP]
use strict;
use Mail::Mailer;

my $mailerObject = new Mail::Mailer('smtp', Server => 'emailserver.blah.com');
$mailerObject->open(
{
'From' => 'blah@blah.com',
'To' => 'blah@blah.com',
'Subject' => 'hello'
}
);
[/PHP]

No we're going directly to the mail server. Smiley Sad

I keep thinking this is script related somehow, since email from any other source is fine. Smiley Sad

Adam Stoller

No we're going directly to the mail server. I keep thinking this is script related somehow, since email from any other source is fine.

If you're using code like that which was posted - try putting Date in the header along with To, From, and Subject.

I seem to recall running into this once before - I think it was with Outlook, where the internal mail header information had the correct date, but the UI of the mail application had the wrong date.

Migrateduser

No we're going directly to the mail server. I keep thinking this is script related somehow, since email from any other source is fine.

Did you try and run the script I posted? If so, did the timestamp work correctly? If is worked properly, then it could be and Outlook issue as indicated by Ghoti. Try sending it to two email addresses at the same time, choose emails that you can view with different clients (ie yahoo, gmail, outlook, etc).

If all clients or email accounts all have the same issue, then yes, it's either a script issue or the email server issue. Your email admin should be able to view your email's raw info.