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My Modified Files Applet - Feature?

Ian_x_harris

Hi,

I'm just wondering if anyone else has noticed the same annoying "feature" in the "My Modified Files" Applet in TS 6.7.2 SP1 as we have.

When you edit a non-templated file (in CCPro) the applet swings into action, downloads the file and opens the associated editor. All good so far.

If you set the options to "always keep" or "always ask" and upload a changed file the little pencil that denotes the file is modified on the loca machine doesn't disappear. You have to close the applet and then reopen it to clear the pencil.

Does anyone know why this is happening and if there's anything to be done. Our devs are going to hate this.

Cheers
Ian

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Bhargav Coca

Hi,

I'm just wondering if anyone else has noticed the same annoying "feature" in the "My Modified Files" Applet in TS 6.7.2 SP1 as we have.

When you edit a non-templated file (in CCPro) the applet swings into action, downloads the file and opens the associated editor. All good so far.

If you set the options to "always keep" or "always ask" and upload a changed file the little pencil that denotes the file is modified on the loca machine doesn't disappear. You have to close the applet and then reopen it to clear the pencil.

Does anyone know why this is happening and if there's anything to be done. Our devs are going to hate this.

Cheers
Ian

It wouldn't dissapear cuz, you have the lock and you have edited the file and uploaded it. The pencil would dissapear if you submit the file to stage.

What are you expecting would be the scenario for you? Is there a custom script involved?

ISCBorisB

Hi,

I'm just wondering if anyone else has noticed the same annoying "feature" in the "My Modified Files" Applet in TS 6.7.2 SP1 as we have.

When you edit a non-templated file (in CCPro) the applet swings into action, downloads the file and opens the associated editor. All good so far.

If you set the options to "always keep" or "always ask" and upload a changed file the little pencil that denotes the file is modified on the loca machine doesn't disappear. You have to close the applet and then reopen it to clear the pencil.

Does anyone know why this is happening and if there's anything to be done. Our devs are going to hate this.

Cheers
Ian

Yes, I've noted that too. Obsolete Icons are "stuck" even after submission, etc.

There may be more discrepancies between "Local Files" and Main Panel icons (Locked
files showed as "Locked and Modified" and so on). In all discrepancies that I saw
"Local Files" Panel was always the wrong one. I'm not aware of any resolution or even
if it has been reported/recognized as the issue by Autonomy.

Ian_x_harris

Thanks ISCBorisB,

I had a feeling it wouldn't just be us. I'll look at raising a support case, as it's pretty much the core functionality of the Applet to accurately represent the state of the local files.

Cheers.
Ian

ISCBorisB

Thanks ISCBorisB,

I had a feeling it wouldn't just be us. I'll look at raising a support case, as it's pretty much the core functionality of the Applet to accurately represent the state of the local files.

Cheers.
Ian

Perhaps somebody with 7.X Experience can chime in. Has it been fixed there?

Ian_x_harris

I raised a support case for this in the end and after a bit of to and fro the analyst confirmed:

"This does indeed seem to be incorrect behaviour.
I have raised a software update ticket with engineering so they can correct this behaviour.

I will now close this case, if you want to track the software update you may use this case reference number, we can then look up the status of the software update and inform you when you can expect to see it in a software update."

Guess we'll have to wait.

Ian

ISCBorisB

I raised a support case for this in the end and after a bit of to and fro the analyst confirmed:

"This does indeed seem to be incorrect behaviour.
I have raised a software update ticket with engineering so they can correct this behaviour.

I will now close this case, if you want to track the software update you may use this case reference number, we can then look up the status of the software update and inform you when you can expect to see it in a software update."

Guess we'll have to wait.

Ian

Thanks for the follow up!