cannot connect to SMTP server

Hi All,
I have created a workflow using workflow modeller and published it successfully in TS. I have used email task in my workflow. Now as i run my workflow, it is giving email notification successful but I am not able to recieve any mail. I checked in logs. It is giving error " cannot connect to SMTP server". I have configured iw.cfg for SMTP server but it is giving the same error. Has anyone come across such error? Please help!!!
Thanks,
Richa

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Adam Stoller

Hi All,
I have created a workflow using workflow modeller and published it successfully in TS. I have used email task in my workflow. Now as i run my workflow, it is giving email notification successful but I am not able to recieve any mail. I checked in logs. It is giving error " cannot connect to SMTP server". I have configured iw.cfg for SMTP server but it is giving the same error. Has anyone come across such error? Please help!!!
Thanks,
Richa

What version of TS on what platform / OS ?
Have you tried to connect to the SMTP server yourself from a shell on the TS server?

Richu

TS - 7.0 on windows

yes, i have added few lines in iw.cfg file under the section [iwsend_mail] to connect to SMTP server.

Adam Stoller

TS - 7.0 on windows

yes, i have added few lines in iw.cfg file under the section [iwsend_mail] to connect to SMTP server.

Do you know anything about communicating with SMTP?
You should be able to do something like the following:

C:\> telnet smtp-server-name 25
There may be some sort of welcoming or warning message, or not - there is generally no prompt
HELO userid@email.address
NOTE:That is not a misspelling above, I do mean "HELO" not "HELLO"
There should be some kind of response, like:
250 server-hostname Hello userid@email.address [ip.add.ress]
QUIT
Again, usually some some kind of response, like:
221 server-hostname closing connection
Connection closed by foreign host

Have you tried this from your TS server? If not - do so now and let us know what you see.

Richu

Hi,
I tried the telnet command and got the same responses as given by you.PFA the image of my command prompt( I have removed the client name)
can you please take me through the next step..
Thanks..

Adam Stoller

Well, clearly if you can telnet to the SMTP port on the SMTP server from your TS server - then you can connect to it - so the error message you're getting (from your first post) is either because of some code that isn't looking at the setting in your iw.cfg or some other issue which is getting "masked" by some error about not being able to connect.

Unfortunately, I think the only way to enable debugging for email notification classes is to build your own class - though you could try enabling DEBUG level logging for URLExternalTask class diagnostics in the IWHOME/local/config/lib/content_center/customer_src/etc/conf/customer/log4j.xml file (and then do a make_toolkit.ipl from customer_src directory - and then keep a watch on the iwui/servleted_out.log file.

Crsb

TS - 7.0 on windows

yes, i have added few lines in iw.cfg file under the section [iwsend_mail] to connect to SMTP server.

what do you configurations look like in iw.cfg? ( post them).

Richu

PFB the SMTP configurations setting in iw.cfg
[iwsend_mail]
maildomain=domainName.com
mailserver=SMTP servername
use_mapping_file=false
debug_output=path for log file

logs are still showing me the error that : unable to connect to SMTP server,
connection refused. On the other hand as the workflow is initiated in TeamSite, corresponding to the task it is showing completed email notification but the owner is not recieving any mails. why it is not able to connect to SMTP server?

Adam Stoller

PFB the SMTP configurations setting in iw.cfg
[iwsend_mail]
maildomain=domainName.com
mailserver=SMTP servername
use_mapping_file=false
debug_output=path for log file

logs are still showing me the error that : unable to connect to SMTP server,
connection refused. On the other hand as the workflow is initiated in TeamSite, corresponding to the task it is showing completed email notification but the owner is not recieving any mails. why it is not able to connect to SMTP server?

Email tasks generally do not worry too much if they cannot deliver email - instead they log it and move on - so the fact that the task says it completed is kind of irrelevant.

You may have to work with your Mail or System administrator in order to determine what's happening, but my guess is that you'll end up having to write your own email task class (perhaps using the sample_src's MailNotificationTask.java) so that you can fully enable debugging diagnostics in order to determine that actual cause of the problem.

Before I go that route though, I'd make sure that you have the diagnostics set to "debug" (or "DEBUG" - can't remember which) in the customer_src/etc/conf/customer/log4j.xml file, associated with com.interwoven.CSURLExternalTask (or whatever the full class name is) and do a make_toolkit.ipl from customer_src - that might enable a bit more debugging information in the servletd_out.log.

Richu

Thanks for replying..
I will definitely try for writing the custom email task. one thing I found in my log file is : ERROR com.interwoven.ui.teamsite.workflow.task.urltask.MailNotificationTask () - messaging exception when sending task notification mail.
javax.mail.MessagingException: Could not connect to SMTP host Smiley Frustrated

MTP-Server name.
Then I checked my class name: I chose the value for my class name as com.interwovwn.ui.teamsite.workflow.task.urltask.ReviewerMailNotificationTask and mail_template as reviewerNotification.xsl and target_task_name as $IW_USER
I think thie above error is related to the class name.. is it so?

Migrateduser

javax.mail.MessagingException: Could not connect to SMTP hostMTP-Server name

It looks like it thinks your SMTP server name is "SMTP-Server name". Are you sure you have everything configured correctly for the server name.

After you configured the smtp server in iw.cfg did you perform a restart?

Migrateduser

See here for info on setting up your email settings.https://customers.autonomy.com/support/secure/docs/Documentation/Interwoven/TeamSite/7.1/Guides/PDF/ts_71_wfdev_v01_en.pdf, page 32.

If you are using the Email Notification functionality:
a.Ensure that your iw.cfg file contains entries for maildomain and mailserver in the [iwsend_mail] section.
If it does not, add the appropriate entries. For example:
[iwsend_mail]
maildomain=yourcompany.com
mailserver=mail.yourcompany.com

You mentioned that your settings were as follows.

PFB the SMTP configurations setting in iw.cfg
[iwsend_mail]
maildomain=domainName.com
mailserver=SMTP servername
use_mapping_file=false
debug_output=path for log file

You don't really have those exact settings do you? You did change them to be your email server, correct? Have to ask, just in case.

Crsb

PFB the SMTP configurations setting in iw.cfg
[iwsend_mail]
maildomain=domainName.com
mailserver=SMTP servername
use_mapping_file=false
debug_output=path for log file

logs are still showing me the error that : unable to connect to SMTP server,
connection refused. On the other hand as the workflow is initiated in TeamSite, corresponding to the task it is showing completed email notification but the owner is not recieving any mails. why it is not able to connect to SMTP server?

Did you modify the correct iw.cfg?