Checked out Documents not being checked in

I have some users that when they check out documents, they do not get checked back in and remain in the checked out documents folder?

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Migrateduser

The first thing I would check if the integration with Office is not blocked.

For example, if it happens when opening Word Documents, check in MS Word in Help Menu, About MS Word --> Disabled items if there is something related with iManage disabled. Check the same for Excel.

If it is Word 2007, disabled items is placed in other place: Go to office button, Word options and in the select box above you will find disabled items.

Please note that there could be more reasons why documents remain checked out, but this is one of the most usual.

hope it helps
Javi

guido1

Are they explicitly checking out the documents (e.g. by right-clicking a row in DeskSite or FileSite and selecting Check Out) or is it occurring as a result of an integrated application (e.g. Word, Excel)

Also, you don't say what versions of the product you're using (iManage and integrated apps, if appropriate)

Migrateduser

Hey Guido!! Thanks for your answer.

Yes I forgot to include the version... it is Filesite 8.5 Update 2

And I don't mean check-out functionality, I mean within integrated application, or just when you right click in a document and select Copy, the save dialog is not running the SaveAs.nrs.

Thanks
Javi