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IWSERVER.EXE Fault - Impacting Production

abiondo

I am experiencing this error on our production server

Reporting queued error: faulting application iwserver.exe, version 6.7.2.0, faulting module iwserver.exe, version 6.7.2.0, fault address 0x00798e19.
For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

We notice the physical server is running and we can log into windows, but teamsite is down for all users. Service restart does not work. If I restart and foce active processes to shutdown I can get the system back up.

We are running Teamsite 6.72

Any assistance or ideas would be much appreciated.

thanks,
Anthony

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nipper

That is bad.

You need to be on the phone iwth support (I assume you are already)

Check the logs and event viewer, anything of interest ?

Do you have virus software running on the Y drive ?

abiondo

I am not on with support, but I am going to open a case today.

One other I found errors...

iwservletd - Event ID: 4097
The CreateThread function failed for the following reason: Not enough storage is available to process this command.

We have over 48GB on C and more than 87GB on E

iwproxy
[size=1]The description for Event ID ( 105 ) in Source ( IWProxy ) cannot be found. The local computer may not have the necessary registry information or message DLL files to display messages from a remote computer. You may be able to use the /AUXSOURCE= flag to retrieve this description; see Help and Support for details. The following information is part of the event: IWProxy.

iwteamsite
The description for Event ID ( 105 ) in Source ( iwteamsite ) cannot be found. The local computer may not have the necessary registry information or message DLL files to display messages from a remote computer. You may be able to use the /AUXSOURCE= flag to retrieve this description; see Help and Support for details. The following information is part of the event: iwteamsite.

iwutild
[size=1]The description for Event ID ( 105 ) in Source ( iwutild ) cannot be found. The local computer may not have the necessary registry information or message DLL files to display messages from a remote computer. You may be able to use the /AUXSOURCE= flag to retrieve this description; see Help and Support for details. The following information is part of the event: iwutild.

[size=1]Component: Host Agent

Error: Unable to acquire file system information for %1

Cause: This error can be caused by a low memory condition. Rebooting the server may correct this error.
[/size][/size]
I also ran a iwfsck.exe -x -a -r -d -nofmtchk and it returned with no errors.

thanks,
Anthony
.

[/size]

nipper

How much memory is on that box ? What are the cache settings in iw.cfg ?

What has changed recently ?

abiondo

No recentl changes to the boxes that I am aware of. I am reaching out to our server team to find out more.

I am also seeing issues about finding the domains and we never setup a domain_list I am not sure if that could cause this type of issue

RAM on Server: 3.25 GB since we are 32 bit
Processor: Quad Core AMD 2.35 GHz

[iwserver]
server_locale=English_UnitedStates.MS1252@Binary;
cachesize=30000
fs_threadcount=4
thruputmonitoring=off
thruputmonitor1=1 # 1 minute
thruputmonitor2=15 # 15 minutes
thruputmonitor3=60 # 1 hour
thruputmonitor4=480 # 8 hours
thruputmonitor5=1440 # 24 hours
thruputmonitor6=2880 # 48 hours
thruputmonitor7=5760 # 96 hours
thruputmonitor8=-1 # forever
disklow_mbytes=50 # freeze server if disk space falls below this number (in MB)
disklowpercent=10 # freeze server if disk space falls below this pct
main_lock_model=submit_lock
main_owner=Administrator
main_group=Administrators
event_log_size=64
branch_security=on
workarea_security=on
debug_event_handler=no
old_mod_times=true
force_EA_mod_times=false
admin_roles=admin
branch_owner_role=admin
utild_ext_tasks_portnum=6689
webserver_group=TeamSite Web Preview
kmhp_web_host=teamsite.kmhp.com
domain_list=KMHP

nipper

Cache size is out of the box setting and won't cause an out of memory error.

Is anything chewing up a lot of memory ? I think you said you rebooted the server, correct ?

abiondo

A couple things I noticed. I added the domain_list to the configuration and no more AD errors.

We do have 3-4 GB of ram due to the 32 bit Windows limitation.

The biggest memory utilization is servletd with 216 MB or ram consumed, followed by cssdk_ws.exe with 73 MB or ram.

I am also seeing this error in the IWServer.log
[Tue Jul 13 11:03:29 2010] ERROR: iwserver did not come up in 600 seconds
[Tue Jul 13 11:03:29 2010] ERROR: Please look at C:\INTERW~1\TeamSite\local\logs\iwtrace.log for more information
ERROR: no valid submit config file found in the current configuration (C:\Interwoven\TeamSite\local\config\submit.cfg, C:\Interwoven\TeamSite\config\submit.cfg, C:\Interwoven\TeamSite\local\config\submit.cfg) (2)

thanks,
Anthony

nipper

No domain list can cause this type of problem, TS will broadcast out to all domains and if there are a bunch, they may not respond in time. That can prevent iwserver from starting. IIRC, you needed domain list in 2 spots, iwserver and iwcgi - you may want to check the admin manual for certain.

submit.cfg error is common, though stupid, you really should be using one. That will not cause this error.

Did you do a complete reboot ? Check anti-virus software ?

abiondo

Ok. Thanks. I had it in the iw_cgi area but not under iw_server which made the difference. I was looking thru some posts here and decided to try that one.

I did a complete reboot taking everything down and now I only get KMHP in the drop down in addition to the server name.

We have Microsoft Forefront on the servers. I did ask to exclude Y from being included in any scans when we first configured the system. I am getting our server team to validate that the configuration is the same.

Thanks so much for your assistance. How often does Teamsite go and poll for the AD domains?

thanks,
Anthony

nipper

Thanks so much for your assistance. How often does Teamsite go and poll for the AD domains?

Only on startup. So it is up again ? I will send you a bill. Smiley Very Happy

abiondo

Yes, after the shutdown /f /r everything came back.

I added the config change to add the domain list and it came up correctly. Now I will just keep my eyes peeled to see if there is an issue.

I owe you a couple beers or a drinks of choice when you come to the philadelphia area. Smiley Surprised

)

thanks much,
Anthony

nipper

BTW, you really need to have a correct submit.cfg file.

I expect your admins (or you) spend a lot of time fixing access and permissions issues within branches.

mart2001

If you add domain_list to iwcfg section, it will list it in your drop down menu. If you want it to validate against that list, you need to put it in the iwserver section.