Can't upload files with MediaBin Mac Client 4.6.2

Amanda_J_0204

Using MediaBin 4.6.2 / Win 2003 server

Some of our Mac users (running OSX version 10.6.7) are running the MB Mac client, and they are not able to upload large files (173 MB). They are trying to insert an asset unmodified, and get a message saying "Unknown error uploading file."

They've had no luck with the web client on Firefox 4.0 either. The file upload window stays at 0% and just sits there.

Whenever a Mac user tries either of the above to upload files, the Windows client does not list any details under Active Jobs or Recent Job History.

I was able to upload the same file using the Windows client. Some of our users only run their Macs with Mac OS, though, so the Windows client would not be a good solution for them.

tposton

Does this only happen with large files?  It is likely that the session is timing out.  This is especially true if no other users happened to be logged on to the Web Services.  First try increasing the "Idle time-out" value in the Advanced Settings of the Web Service Application Pool for MediaBin.