Teamsite Search Error

Gowreeswaran_C10

Hi,

When i click search button, it shows an error as "An error occurred communicating with the search server: The search manager is unable to contact the index manager.". When i click details for the error it shows the following message,
Root cause:
com.interwoven.cssdk.common.CSException: (The search manager is unable to contact the index manager.)
at com.interwoven.cssdk.sci.search.SearchServiceSciImpl.getIndexStatus(SearchServiceSciImpl.java:223)
at com.interwoven.cssdk.search.java.SearchServiceAdapterImpl.getIndexStatus(SearchServiceAdapterImpl.java:31)
at com.interwoven.cssdk.search.impl.CSSearchEngineImpl.getIndexStatus(CSSearchEngineImpl.java:120)
at com.interwoven.ui.search.ccpro.AdvancedSearchCommand.execute(AdvancedSearchCommand.java:372)
at com.interwoven.ui.base.impl.command.CommandHandler.doExecuteCommand(CommandHandler.java:917)
at com.interwoven.ui.base.impl.command.CommandHandler.tryRunCommandDescriptor(CommandHandler.java:753)
at com.interwoven.ui.base.impl.command.CommandHandler.tryRunCommandID(CommandHandler.java:628)
at com.interwoven.ui.base.impl.command.CommandHandler.runCommandLoop(CommandHandler.java:233)
at com.interwoven.ui.base.impl.command.CommandServlet.doGet(CommandServlet.java:163)
at com.interwoven.ui.base.impl.command.CommandServlet.doPost(CommandServlet.java:263)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:637)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:717)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:290)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
at com.interwoven.livesite.spring.hibernate.web.filter.OpenSessionsInViewFilter.doFilterInternal(OpenSessionsInViewFilter.java:112)
at org.springframework.web.filter.OncePerRequestFilter.doFilter(OncePerRequestFilter.java:75)
at org.springframework.web.filter.DelegatingFilterProxy.invokeDelegate(DelegatingFilterProxy.java:183)
at org.springframework.web.filter.DelegatingFilterProxy.doFilter(DelegatingFilterProxy.java:138)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
at com.interwoven.ui.base.impl.auth.AuthenticationFilter.doFilter(AuthenticationFilter.java:203)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
at com.interwoven.ui.base.util.SetRequestEncodingFilter.doFilter(SetRequestEncodingFilter.java:106)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:233)
at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:191)
at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:128)
at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:102)
at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:109)
at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:286)
at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:845)
at org.apache.coyote.http11.Http11Protocol$Http11ConnectionHandler.process(Http11Protocol.java:583)
at org.apache.tomcat.util.net.JIoEndpoint$Worker.run(JIoEndpoint.java:447)
at java.lang.Thread.run(Thread.java:595)



Close


Please any one help me to come out of this problem.

Thanks,
Gowreeswaran C.

kalai

From the error, It seems the Index Manager service is down. Check your Index Manager status "iwndxmgrstatus.exe" and see whether it is returning "Active" as output. If not, restart both search and index services.