Teamsite 7.2 log-in via localhost only

Afternoon All,

We just tried to install Teamsite 7.2 on an R&D VM running Windows 2008 64bit (the common services DB is mySQL for this test). After successfully installing (or so it seemed) we have an issue: if you connect via a browser on the VM using localhost [ the log-in screen comes up. However, using the VM name or IP the log-in screen becomes "page can not be found". Further using browsers not on the VM [IE6, IE8 or Firefox (various versions)] with VM name or IP gives the same "page can not be found" result (though I can ping the IP from that machine). We've tried changing the ports to no avail. On a possibly related note does a 7.2 license exist? The license generator only goes up to 7.1.

Thank You
Susan

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nipper

Sounds like it was not installed properly

localhost is different from the server name, it is tied to IP 127.0.0.1

try from your client and from the server

ping servername

does it respond ?

Also, try http://IPADDRESS/ instead of server name.

Migrateduser

The Ping might fail. Try a telnet to the VM IP/Mac name on the default port (80) on a cmd window. You should see a blank screen in case of a success!
Now on a entirely separate note, Please clarify the following:

1) After installation, did you access the URL http://localhost/iw-cc/command/iw.ccpro.filesys from within the VM or a separate client?
2) Are you using the VM name or IP addres to access Teamsite from within the VM or from a separate client? If you are trying from within the machine, please check the hosts file as well to ascertain if IP addresses are not incorrectly mapped.
3) Which port did you try to change and how?
4) What do you mean by " does a 7.2 license exist"? Ideally Teamsite UI will not come up without a license file installed. It is located at iwhome/etc folder by the name TS.LIC.

romil_rose

...On a possibly related note does a 7.2 license exist? The license generator only goes up to 7.1.

Not sure, but this may be the problem here.

Have you restart the machine after installation? From 'ts_72_author_install_en.pdf':

TeamSite does not require a license for the installation. After the complimentary period of 48 hours or after its first restart, the TeamSite server will require a valid license. The TeamSite license file must be named TS.lic, and it must reside in a readable location on the system that hosts the TeamSite server. The default location for the TeamSite license file is as follows:
Linux/Solaris: iw-home/etc
Windows: iw-home\etc

If you don't see license generator on the support site then you should talk to the AIWOV support.

boggle

Thanks for the responses.

ping servername does it respond: NO (neither from the server nor a network workstation)
Ping IP does it respond: Yes (from both the server and the network workstation)

http://localhost/iw-cc/command/iw.ccpro.filesys (successful from the VM's browser)
http://IPADDRESS/ :NO (neither from the server nor a network workstation)
http://servername/ :NO (neither from the server nor a network workstation)

I was aware that localhost is tied to 127.0.0.1 which is why I found the problem puzzling as we gave Teamsite the servername during install. I note that pinging the name of the VM whilest connected to the VM it still can not be resolved. Would the install default to localhost if it could not resolve the servername provided?
We tried changing the port from 80 to 82 in iwwebd.conf (and yes, we added :82 to the URL when we then tried to connect) but that didn't work either.

Can connect via terminal services using the IP but not the server name.

Our install appears to accept the 7.1 license (no errors in the log).

New info: we've just tried the install again on another Windows 2008 64Bit virtual machine with the same result.

it looks like Apache can`t resolve the client ip's
::1 - - [12/Aug/2010:13:55:04 -0400] "GET /iw-cc/command/iw.ui HTTP/1.1" 404 398 0 -

the ::1
shoud be an ip address

nipper

If the system cannot pint itself by the hostname, you will never get it to work

Windows is messed up

You should be able to put the data into the hosts file and see if it works

Also, talk to whoever set up the VM, and find out what networking model they used. It is certainly possible that the issue is with the VMWare config rather than Windows.

scbmani

Hi, can you try the following,

# make a etc\hosts entry for IP address mapped with [fully_qualified_machine_name]

# iw.cfg -> [iwwebd] host=[fully_qualified_machine_name]

# iwwebd.conf -> Listen [fully_qualified_machine_name]:[port]

# httpd.conf -> Listen [fully_qualified_machine_name]:[port]

# httpd.conf -> ServerName [fully_qualified_machine_name]:[port]

FredGravel

Hi

I am working with boggle on this

The server can ping itself resolving the proper IP
we can access the server via network but for some reason the Apache does not work over the network, But on the machine via remote desktop Yes it does. Also IIS works over the network.

I did the change on httpd.conf and iwwebd.conf. correct me if I am wrong but I think that httpd.conf is not used by apache.

Is there anything about IP V6 versus IP V4?????

FredGravel

This is the same issue that we got and this works

http://devnet.interwoven.com/forums_vb/showthread.php?t=33096&forumid=11&highlight=apache+server+2008

Thanks all

BU_woprint_chargeable.rptdesign

mart2001

I am not sure if this is still true on v7.1+, but previous versions you would be editing the files:
iwwebd.conf.template

and run iwreset -a. The program will update the template file into the conf file.

Hi

I am working with boggle on this

The server can ping itself resolving the proper IP
we can access the server via network but for some reason the Apache does not work over the network, But on the machine via remote desktop Yes it does. Also IIS works over the network.

I did the change on httpd.conf and iwwebd.conf. correct me if I am wrong but I think that httpd.conf is not used by apache.

Is there anything about IP V6 versus IP V4?????

jasonmcneil

This is the same issue that we got and this works

http://devnet.interwoven.com/forums_vb/showthread.php?t=33096&forumid=11&highlight=apache+server+2008

Thanks all

Worked for me!