TS 7.2.1 Install/upgrade failure - Application Container

I keep getting an error no matter what I try. The installation process stops after trying to start a the JBoss service, reporting:
"Unable to Install/Start Interwoven Jboss Application Server please click next to continue"

And here is a snippet from the log file:


2011-04-20 10:57:34,884 INFO  com.interwoven.wcm.ir.service.install.RestartJbossWithDelay - Starting JBoss
2011-04-20 10:57:34,884 INFO  com.interwoven.wcm.jboss.api.JBossServiceUtil - Starting Jboss service.
2011-04-20 10:57:34,884 INFO  com.interwoven.wcm.jboss.api.JBossServiceUtil - Start of executeCommand for ::net start iwjbossd
2011-04-20 10:57:37,399 INFO  com.interwoven.wcm.jboss.api.JBossServiceUtil - End of executeCommand
2011-04-20 10:57:37,399 ERROR com.interwoven.wcm.jboss.api.JBossServiceUtil - Fail to starts Jboss Service by executing command net start "Interwoven Jboss Application Server"
2011-04-20 10:57:37,399 ERROR com.interwoven.wcm.ir.service.install.RestartJbossWithDelay - Error occured while starting Application Container service.
2011-04-20 10:57:37,399 ERROR com.interwoven.wcm.install.framework.ia.Driver - Error occured while starting Application Container service.
com.interwoven.wcm.install.util.InstallException: Error occured while starting Application Container service.
 at com.interwoven.wcm.ir.service.install.RestartJbossWithDelay.runTask(RestartJbossWithDelay.java:69)
 at com.interwoven.wcm.install.api.CompositeTask.runTask(CompositeTask.java:134)
 at com.interwoven.wcm.install.api.CompositeTask.runTask(CompositeTask.java:134)
 at com.interwoven.wcm.install.framework.MultiComponentCompositeTask.runTask(MultiComponentCompositeTask.java:111)
 at com.interwoven.wcm.install.framework.ia.Driver.install(Driver.java:430)
 at com.zerog.ia.installer.actions.CustomAction.installSelf(DashoA10*..)
 at ZeroGaei.run(DashoA10*..)

I tried to start the service manually in the Services Management Console, this returns an error:
"A system error has occurred.
System error 1067 has occurred.
The process terminated unexpectedly."

I looked into this thread:
http://devnet.interwoven.com/forums_vb/showthread.php?t=33279, and have not had any luck with the approach outlined in it.

Interwoven support asked me to reduce Windows DEP, uninstall our previous TS (7.0.0) and to manually delete a few files. I have performed their proceedure and still there is no success upon installing 7.2.1. I can install 7.2.0 without any issues.

Currently, I am only trying to install the Application Container and the Foundation Libraries since this is the fastest and smallest footprint and this is where I get the problems. I don't see the point of filling out database information when the installer doesn't even get past the Application Container.

I also "Googled "System error 1067 has occurred jboss" and found this link:
http://community.jboss.org/thread/105401
But the parameters supplied to JBossService.exe are the full paths and not system variables, so the solution there didn't apply.

I'm at a huge loss for what to do, I already have a support ticket open, but the more people who see this, hopefully the faster I can solve my problem.

Thanks for looking

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Comments

Adam Stoller

A few of thoughts:

josephbreese

Ghoti,

I have Windows DEP at the most permissive level.

I downloaded the 721 installer on April 7th, but it's unclear if I have the right file as Interwoven does not list the exact byte size of the installer or supply an md5 checksum of the installer. The IWPKG file appears to validate fine with the installer I am using so I can only assume with reasonable confidence that I downloaded the proper install executable. I wish I had access to the old installer, I bet the old one would work for me.

Where would this license file be located?

Thanks for your help!

Adam Stoller

Ghoti,

I have Windows DEP at the most permissive level.

I downloaded the 721 installer on April 7th, but it's unclear if I have the right file as Interwoven does not list the exact byte size of the installer or supply an md5 checksum of the installer. The IWPKG file appears to validate fine with the installer I am using so I can only assume with reasonable confidence that I downloaded the proper install executable. I wish I had access to the old installer, I bet the old one would work for me.

Where would this license file be located?

Thanks for your help!

By "most permissive" for DEP - you mean that it is set to only be in play for "critical Windows services" (or something like that)? - if so, good - but if you had to change it to that setting, did you reboot afterwards?

I don't know when Support updated the installers - you should probably contact them with the date / size / name of the installer(s) you have to get them to verify whether you have the "latest and greatest" versions. While you're in contact with them about that - you should see if they can help you with the entire installation problem....

The license thing is a bit questionable - as that was the error for TS having an invalid license (IWHOME/etc/TS.lic) - I don't know that it has anything to do with JBoss - and as there is no separate license for JBoss (as far as I know) - you can still look at verifying the TS license file just to rule that out as a variable.

If you do get [good] help from Support - please make sure to update the thread with the details.

Good luck,

josephbreese

Okay, it looks like I found a way to replicate the error and to avoid the error. I'm not sure what is causing the error message in the original post, but I can describe how I was able to avoid it and successfully install the Application Container (JBoss), which is the second lowest level component in the TeamSite stack.

I was not having any problem installing 7.2.0 at all, 7.2.1 was giving me problems. So I examined the UI differences between the two installers. In the 7.2.1 installer, there is an additional screen that asks for the total free memory:

Please select the total free memory available for TeamSite services. Please confirm your memory availability manually before proceeding, as the installer can only validate against the current memory footprint, and not the actual memory footprint your system will experience. Not having enough memory will cause the install to fail.

And it supplies two options:

* 1.75GB, Select this option if you are installing on a low utilization server.
* 2.5GB, Select this option of you are installing on a high utilization server. Recommended only...

Yep, the notes literally have ellipses! Autonomy/Interwoven really know how to make installer instructions as great as their manuals.

I was always keeping the default of 1.75GB, and this was causing the installation to fail when the Installer attempted to start the JBoss Windows Service. The text at the top of the screen hints that selecting the lower memory option increases your chances of a successful installation. Out of curiosity, I tried the larger memory option because every solution I tried with regard to the error message was not successful.

To my amazement, the installer finished with success!