TS7.2.1: Not able to access configuration tab and workflow tab

Hi
We are not able to see files in system configuration and workflow tab that is part of admin tab.

on server log we can see following error msg

com.interwoven.wcm.service.iwovregistry.common.ConfigException: Invalid ServiceId/ClientId - Authentication failed
Note: we can access application configuration tab, connector tab , server , log tab

We are using TS 7.2.1
OS windows 2008 64 bit

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Rick Poulin

Have a look at the logs in Interwoven/Application Container/server/default/log and post any stack traces and relevant output. I've seen this before but never got around to figuring what was causing it. If memory serves, I'd tracked it down to some config problem with the CommonServices piece.

rohitsoi1

Have a look at the logs in Interwoven/Application Container/server/default/log and post any stack traces and relevant output. I've seen this before but never got around to figuring what was causing it. If memory serves, I'd tracked it down to some config problem with the CommonServices piece.

This is server.log

here we are facing two issue I have highlighted

1) Invalid ServiceId/ClientId - Authentication failed
2)java.lang.OutOfMemoryError: unable to create new native thread
for second we have tried autonomy pdfs for jvm parameter setting (no success)
011-04-28 15:30:23,958 ERROR [STDERR] at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:102)
2011-04-28 15:30:23,958 ERROR [STDERR] at org.jboss.web.tomcat.service.jca.CachedConnectionValve.invoke(CachedConnectionValve.java:157)
2011-04-28 15:30:23,958 ERROR [STDERR] at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:109)
2011-04-28 15:30:23,958 ERROR [STDERR] at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:262)
2011-04-28 15:30:23,958 ERROR [STDERR] at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:844)
2011-04-28 15:30:23,958 ERROR [STDERR] at org.apache.coyote.http11.Http11Protocol$Http11ConnectionHandler.process(Http11Protocol.java:583)
2011-04-28 15:30:23,958 ERROR [STDERR] at org.apache.tomcat.util.net.JIoEndpoint$Worker.run(JIoEndpoint.java:446)
2011-04-28 15:30:23,958 ERROR [STDERR] at java.lang.Thread.run(Thread.java:619)
2011-04-28 15:30:23,974 ERROR [STDERR] com.interwoven.wcm.service.iwovregistry.common.ConfigException: Invalid ServiceId/ClientId - Authentication failed
2011-04-28 15:30:23,974 ERROR [STDERR] at com.interwoven.wcm.service.iwovregistry.factory.ConfigRemoteFactory.executeServiceRestRequest(ConfigRemoteFactory.java:363)
2011-04-28 15:30:23,974 ERROR [STDERR] at com.interwoven.wcm.service.iwovregistry.factory.ConfigRemoteFactory.executeServiceRequest(ConfigRemoteFactory.java:432)
2011-04-28 15:30:23,974 ERROR [STDERR] at com.interwoven.wcm.service.iwovregistry.adaptorclients.GenericInfoNamespaceAdaptorClient.setGenericInfo(GenericInfoNamespaceAdaptorClient.java:93)
2011-04-28 15:30:23,974 ERROR [STDERR] at com.interwoven.ui.core.auth.UserManagementService.getCookieDurationInMillis(UserManagementService.java:684)
2011-04-28 15:30:23,974 ERROR [STDERR] at com.interwoven.ui.core.auth.UserManagementService.setCookie(UserManagementService.java:735)
2011-04-28 15:30:23,974 ERROR [STDERR] at com.interwoven.ui.core.auth.UserManagementService.connect(UserManagementService.java:380)
2011-04-28 15:30:23,974 ERROR [STDERR] at com.interwoven.ui.core.auth.AuthenticationFilter.doFilter(AuthenticationFilter.java:203)
2011-04-28 15:30:23,974 ERROR [STDERR] at org.springframework.web.filter.DelegatingFilterProxy.invokeDelegate(DelegatingFilterProxy.java:236)
2011-04-28 15:30:23,974 ERROR [STDERR] at org.springframework.web.filter.DelegatingFilterProxy.doFilter(DelegatingFilterProxy.java:167)
2011-04-28 15:30:23,974 ERROR [STDERR] at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)
2011-04-28 15:30:23,974 ERROR [STDERR] at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
2011-04-28 15:30:23,974 ERROR [STDERR] at org.springframework.web.filter.CharacterEncodingFilter.doFilterInternal(CharacterEncodingFilter.java:96)
2011-04-28 15:30:23,974 ERROR [STDERR] at org.springframework.web.filter.OncePerRequestFilter.doFilter(OncePerRequestFilter.java:76)
2011-04-28 15:30:23,974 ERROR [STDERR] at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)
2011-04-28 15:30:23,974 ERROR [STDERR] at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
2011-04-28 15:30:23,974 ERROR [STDERR] at org.jboss.web.tomcat.filters.ReplyHeaderFilter.doFilter(ReplyHeaderFilter.java:96)
2011-04-28 15:30:23,974 ERROR [STDERR] at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)
2011-04-28 15:30:23,974 ERROR [STDERR] at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
2011-04-28 15:30:23,974 ERROR [STDERR] at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:230)
2011-04-28 15:30:23,974 ERROR [STDERR] at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:175)
2011-04-28 15:30:23,974 ERROR [STDERR] at org.jboss.web.tomcat.security.SecurityAssociationValve.invoke(SecurityAssociationValve.java:182)
2011-04-28 15:30:23,974 ERROR [STDERR] at org.jboss.web.tomcat.security.JaccContextValve.invoke(JaccContextValve.java:84)
2011-04-28 15:30:23,974 ERROR [STDERR] at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:127)
2011-04-28 15:30:23,974 ERROR [STDERR] at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:102)
2011-04-28 15:30:23,974 ERROR [STDERR] at org.jboss.web.tomcat.service.jca.CachedConnectionValve.invoke(CachedConnectionValve.java:157)
2011-04-28 15:30:23,974 ERROR [STDERR] at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:109)
2011-04-28 15:30:23,974 ERROR [STDERR] at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:262)
2011-04-28 15:30:23,974 ERROR [STDERR] at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:844)
2011-04-28 15:30:23,974 ERROR [STDERR] at org.apache.coyote.http11.Http11Protocol$Http11ConnectionHandler.process(Http11Protocol.java:583)
2011-04-28 15:30:23,974 ERROR [STDERR] at org.apache.tomcat.util.net.JIoEndpoint$Worker.run(JIoEndpoint.java:446)
2011-04-28 15:30:23,974 ERROR [STDERR] at java.lang.Thread.run(Thread.java:619)
2011-04-28 15:30:23,974 ERROR [org.apache.tomcat.util.net.JIoEndpoint] Error allocating socket processor
java.lang.OutOfMemoryError: unable to create new native thread
at java.lang.Thread.start0(Native Method)
at java.lang.Thread.start(Thread.java:597)
at org.apache.tomcat.util.net.JIoEndpoint$Worker.start(JIoEndpoint.java:470)
at org.apache.tomcat.util.net.JIoEndpoint.newWorkerThread(JIoEndpoint.java:680)
at org.apache.tomcat.util.net.JIoEndpoint.createWorkerThread(JIoEndpoint.java:659)
at org.apache.tomcat.util.net.JIoEndpoint.getWorkerThread(JIoEndpoint.java:691)
at org.apache.tomcat.util.net.JIoEndpoint.processSocket(JIoEndpoint.java:726)
at org.apache.tomcat.util.net.JIoEndpoint$Acceptor.run(JIoEndpoint.java:312)
at java.lang.Thread.run(Thread.java:619)
2011-04-28 15:30:23,974 ERROR [org.apache.tomcat.util.net.JIoEndpoint] Error allocating socket processor
java.lang.OutOfMemoryError: unable to create new native thread
at java.lang.Thread.start0(Native Method)
at java.lang.Thread.start(Thread.java:597)
at org.apache.tomcat.util.net.JIoEndpoint$Worker.start(JIoEndpoint.java:470)
at org.apache.tomcat.util.net.JIoEndpoint.newWorkerThread(JIoEndpoint.java:680)
at org.apache.tomcat.util.net.JIoEndpoint.createWorkerThread(JIoEndpoint.java:659)
at org.apache.tomcat.util.net.JIoEndpoint.getWorkerThread(JIoEndpoint.java:691)
at org.apache.tomcat.util.net.JIoEndpoint.processSocket(JIoEndpoint.java:726)
at org.apache.tomcat.util.net.JIoEndpoint$Acceptor.run(JIoEndpoint.java:312)
at java.lang.Thread.run(Thread.java:619)
2011-04-28 15:30:23,974 INFO [STDOUT] maxRetry :: 3
2011-04-28 15:30:23,974 INFO [STDOUT] maxRetry :: 3
2011-04-28 15:30:23,974 ERROR [org.apache.tomcat.util.net.JIoEndpoint] Error allocating socket processor
java.lang.OutOfMemoryError: unable to create new native thread
at java.lang.Thread.start0(Native Method)
at java.lang.Thread.start(Thread.java:597)
at org.apache.tomcat.util.net.JIoEndpoint$Worker.start(JIoEndpoint.java:470)
at org.apache.tomcat.util.net.JIoEndpoint.newWorkerThread(JIoEndpoint.java:680)
at org.apache.tomcat.util.net.JIoEndpoint.createW

Rick Poulin

This one:

java.lang.OutOfMemoryError: unable to create new native thread

is an Autonomy-known bug in TS 7.2.1. You should contact support about it, but the suggested solution for Win 2k8 x64 is

Run regedit and select the following registry key.

HKEY_LOCAL_MACHINE/System/CurrentControlSet/Services/iwjbossd/Parameters/JVM Option Number [15]

In the key, change -Xss2m to -Diw.Xss=2m

Basically, the parameter that sets the Java stack size is for the application container is misconfigured OOTB.

Try that, and then see if your other problem still occurs.

rohitsoi1

This one:
is an Autonomy-known bug in TS 7.2.1. You should contact support about it, but the suggested solution for Win 2k8 x64 is

Basically, the parameter that sets the Java stack size is for the application container is misconfigured OOTB.

Try that, and then see if your other problem still occurs.

Hi ,

We have tried this optioned already but it is not working.

We have also observed outOfMemory issue only occure when Jboss service goes off but configuration tab issue persist even when TS ( Jboss) working normal.