Teamsite reinstallation error

It is a TeamSite 7.2 running on Windows 2003 for several months.

around 2/3 weeks ago, we started to having problem in "Administration Console". It just shows lots of java exception error.

we intended to reinstall the "Administration Console" after we can't find solution. But the reinstall was not success and shown an unsuccessful message.
-------------------------------------------------------------------------
The install processing was unsuccessful, xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
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Then we tried to restart the server and reinstall again.
But we can only see the following error message once opened IWOVInstaller-Windows-7.1.0.0.1.exe
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The upgrade/reinstall processing was unsuccessful.

Unable to Obtain DB Type information from Panels
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There are many errors in log files such as livesite can't get UserPerference from DB, and our customized Hibernate can't open session.

2011-05-13 11:52:02,095 [http-8080-4] ERROR com.interwoven.ui.teamsite.access.UserPreferencesImpl () - Error getting properties from EDB:Failure in operation
2011-05-13 11:52:02,173 [http-8080-4] ERROR com.interwoven.livesite.iw.portlet.LiveSiteMyModifiedContentCommand () - Unable to calculate site resources.
java.lang.RuntimeException: Failed to get prefs
at com.interwoven.livesite.business.BusinessPreferences.loadPreferences(BusinessPreferences.java:239)
at com.interwoven.livesite.iw.servlet.LiveSiteContext.getInstance(LiveSiteContext.java:552)
at com.interwoven.livesite.iw.portlet.LiveSiteMyModifiedContentCommand.execute(LiveSiteMyModifiedContentCommand.java:79)
at com.interwoven.ui.base.impl.command.CommandHandler.doExecuteCommand(CommandHandler.java:915)
at com.interwoven.ui.base.impl.command.CommandHandler.tryRunCommandDescriptor(CommandHandler.java:748)
at com.interwoven.ui.base.impl.command.CommandHandler.executeCommand(CommandHandler.java:669)
at com.interwoven.ui.base.impl.command.CommandCallbackContextImpl.callback(CommandCallbackContextImpl.java:55)
at com.interwoven.ui.base.portal.PortletCommand.execute(PortletCommand.java:102)
at com.interwoven.ui.base.impl.command.CommandHandler.doExecuteCommand(CommandHandler.java:915)
at com.interwoven.ui.base.impl.command.CommandHandler.tryRunCommandDescriptor(CommandHandler.java:748)
at com.interwoven.ui.base.impl.command.CommandHandler.tryRunCommandID(CommandHandler.java:623)
at com.interwoven.ui.base.impl.command.CommandHandler.runCommandLoop(CommandHandler.java:228)
at com.interwoven.ui.base.impl.command.CommandServlet.doGet(CommandServlet.java:163)
.............
2011-05-13 11:52:07,751 [http-8080-1] ERROR com.interwoven.ui.teamsite.access.UserPreferencesImpl () - Error getting properties from EDB:Failure in operation
2011-05-13 11:52:07,798 [http-8080-4] ERROR com.interwoven.ui.teamsite.access.UserPreferencesImpl () - Error saving 2 properties (18 byte) to EDB: Failure in operation
2011-05-13 11:52:07,923 [http-8080-1] ERROR com.interwoven.livesite.iw.servlet.OptimostExperimentsCommand () - java.lang.RuntimeException: Failed to get prefs

I guess there is some problem with DB, but i can't find the problem and solution.

Does any one knows something about it? otherwise we have to reinstall teamsite in a new server.. Smiley Sad

Many Thanks in advance!

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Comments

Rick Poulin

Unable to Obtain DB Type information from Panels

The installer sometimes gets confused trying to remember your configuration from a previous time. Move installer.properties in interwoven/iwinstall/private/somewhere to somewhere else, and then run the installer again. It'll pretend it's never seen you before and start asking you things from scratch.

Unable to calculate site resources.

Thinking this is unrelated, but might have something to do with a misconfigured database.properties for LiveSite/SitePub.

As for your other "many errors", I suggest you tackle them in the order they appear in the logs. Often, some errors cause others that would not normally happen if the first problem hadn't occurred in the first place.

nickcool

The installer sometimes gets confused trying to remember your configuration from a previous time. Move installer.properties in interwoven/iwinstall/private/somewhere to somewhere else, and then run the installer again. It'll pretend it's never seen you before and start asking you things from scratch.

It works!! Thank you!!

I leave some details in case anyone having same problem.

i found the following files:
/Interwoven/winstall/private/config/installer.properties
/Interwoven/winstall/private/config/inventory.xml

installer.properties - contains any information you have input during installation process
inventory.xml - contains the installation status of each component

i have remove the item named "InterwovenAdministrationConsole" and my installation works again!

Thinking this is unrelated, but might have something to do with a misconfigured database.properties for LiveSite/SitePub.

As for your other "many errors", I suggest you tackle them in the order they appear in the logs. Often, some errors cause others that would not normally happen if the first problem hadn't occurred in the first place.

The database.properties for LiveSite/SitePub has not beedn modified by anyone. The TeamSite got problem suddently on day.
I had tried to look into the logs and errors but i can't figure what is happening and how can i fix it.

anyway i have been splent too much time on it, i have to meet my schedule and i am going to do a reinstallation.

Thank you very much Smiley Happy

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