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Workflow Modeler Error - (502)Bad Gateway

xiongyh2001

I got following error when try to login from Workflow Modeler connect to TS server. Is server need to restart?

2011-05-24 11:08:39,911 [AWT-EventQueue-1] ERROR com.interwoven.modeler.core.login.TSRepositoryLogin - com.interwoven.cssdk.common.CSException: ((502)Bad Gateway)
at sun.reflect.NativeConstructorAccessorImpl.newInstance0(Native Method)
at sun.reflect.NativeConstructorAccessorImpl.newInstance(NativeConstructorAccessorImpl.java:39)
at sun.reflect.DelegatingConstructorAccessorImpl.newInstance(DelegatingConstructorAccessorImpl.java:27)
at java.lang.reflect.Constructor.newInstance(Constructor.java:494)
at com.interwoven.cssdk.client.axis.common.AxisExceptionTranslator.translateException(AxisExceptionTranslator.java:72)
at com.interwoven.cssdk.client.axis.access.AccessServiceAdapterImpl.beginSessionUsingPassword(AccessServiceAdapterImpl.java:228)
at com.interwoven.cssdk.client.axis.common.AxisFactory.getClient(AxisFactory.java:273)
at com.interwoven.modeler.core.login.TSRepositoryLogin.getClient(TSRepositoryLogin.java:219)
at com.interwoven.modeler.core.login.TSRepositoryLogin.login(TSRepositoryLogin.java:69)
at com.interwoven.modeler.ui.LoginDialog.actionPerformed(LoginDialog.java:503)
at javax.swing.AbstractButton.fireActionPerformed(AbstractButton.java:1849)
at javax.swing.AbstractButton$Handler.actionPerformed(AbstractButton.java:2169)
at javax.swing.DefaultButtonModel.fireActionPerformed(DefaultButtonModel.java:420)
at javax.swing.DefaultButtonModel.setPressed(DefaultButtonModel.java:258)
at javax.swing.plaf.basic.BasicButtonListener.mouseReleased(BasicButtonListener.java:236)
at java.awt.Component.processMouseEvent(Component.java:5517)
at javax.swing.JComponent.processMouseEvent(JComponent.java:3135)
at java.awt.Component.processEvent(Component.java:5282)
at java.awt.Container.processEvent(Container.java:1966)
at java.awt.Component.dispatchEventImpl(Component.java:3984)
at java.awt.Container.dispatchEventImpl(Container.java:2024)
at java.awt.Component.dispatchEvent(Component.java:3819)
at java.awt.LightweightDispatcher.retargetMouseEvent(Container.java:4212)
at java.awt.LightweightDispatcher.processMouseEvent(Container.java:3892)
at java.awt.LightweightDispatcher.dispatchEvent(Container.java:3822)
at java.awt.Container.dispatchEventImpl(Container.java:2010)
at java.awt.Window.dispatchEventImpl(Window.java:1791)
at java.awt.Component.dispatchEvent(Component.java:3819)
at java.awt.EventQueue.dispatchEvent(EventQueue.java:463)
at ilog.views.util.waitcursor.IlvWaitCursorManager.dispatchEvent(Unknown Source)
at java.awt.EventDispatchThread.pumpOneEventForHierarchy(EventDispatchThread.java:242)
at java.awt.EventDispatchThread.pumpEventsForHierarchy(EventDispatchThread.java:163)
at java.awt.EventDispatchThread.pumpEventsForHierarchy(EventDispatchThread.java:153)
at java.awt.Dialog$1.run(Dialog.java:535)
at java.awt.Dialog$2.run(Dialog.java:565)
at java.security.AccessController.doPrivileged(Native Method)
at java.awt.Dialog.show(Dialog.java:563)
at java.awt.Component.show(Component.java:1302)
at java.awt.Component.setVisible(Component.java:1255)
at com.interwoven.modeler.ProcessModeler.showLoginDialog(ProcessModeler.java:1540)
at com.interwoven.modeler.listener.RetrieveFromRepListener.actionPerformed(RetrieveFromRepListener.java:72)
at javax.swing.AbstractButton.fireActionPerformed(AbstractButton.java:1849)
at javax.swing.AbstractButton$Handler.actionPerformed(AbstractButton.java:2169)
at javax.swing.DefaultButtonModel.fireActionPerformed(DefaultButtonModel.java:420)
at javax.swing.DefaultButtonModel.setPressed(DefaultButtonModel.java:258)
at javax.swing.AbstractButton.doClick(AbstractButton.java:302)
at javax.swing.plaf.basic.BasicMenuItemUI.doClick(BasicMenuItemUI.java:1051)
at javax.swing.plaf.basic.BasicMenuItemUI$Handler.mouseReleased(BasicMenuItemUI.java:1092)
at java.awt.Component.processMouseEvent(Component.java:5517)
at javax.swing.JComponent.processMouseEvent(JComponent.java:3135)
at java.awt.Component.processEvent(Component.java:5282)
at java.awt.Container.processEvent(Container.java:1966)
at java.awt.Component.dispatchEventImpl(Component.java:3984)
at java.awt.Container.dispatchEventImpl(Container.java:2024)
at java.awt.Component.dispatchEvent(Component.java:3819)
at java.awt.LightweightDispatcher.retargetMouseEvent(Container.java:4212)
at java.awt.LightweightDispatcher.processMouseEvent(Container.java:3892)
at java.awt.LightweightDispatcher.dispatchEvent(Container.java:3822)
at java.awt.Container.dispatchEventImpl(Container.java:2010)
at java.awt.Window.dispatchEventImpl(Window.java:1791)
at java.awt.Component.dispatchEvent(Component.java:3819)
at java.awt.EventQueue.dispatchEvent(EventQueue.java:463)
at ilog.views.util.waitcursor.IlvWaitCursorManager.dispatchEvent(Unknown Source)
at java.awt.EventDispatchThread.pumpOneEventForHierarchy(EventDispatchThread.java:242)
at java.awt.EventDispatchThread.pumpEventsForHierarchy(EventDispatchThread.java:163)
at java.awt.EventDispatchThread.pumpEvents(EventDispatchThread.java:157)
at java.awt.EventDispatchThread.pumpEvents(EventDispatchThread.java:149)
at java.awt.EventDispatchThread.run(EventDispatchThread.java:110)
Root cause:
AxisFault
faultCode: {http://xml.apache.org/axis/}HTTP
faultSubcode:
faultString: (502)Bad Gateway
faultActor:
faultNode:
faultDetail:
{}:return code: 502
<p>
The Interwoven Web Daemon was unable to contact the Interwoven Servlet Engine.
The Interwoven Servlet Engine may be down, or running on an unexpected host or port.
<p>
Please contact your system administrator.

{http://xml.apache.org/axis/}HttpErrorCode:502

(502)Bad Gateway
at org.apache.axis.transport.http.HTTPSender.readFromSocket(HTTPSender.java:744)
at org.apache.axis.transport.http.HTTPSender.invoke(HTTPSender.java:144)
at org.apache.axis.strategies.InvocationStrategy.visit(InvocationStrategy.java:32)
at org.apache.axis.SimpleChain.doVisiting(SimpleChain.java:118)
at org.apache.axis.SimpleChain.invoke(SimpleChain.java:83)
at org.apache.axis.client.AxisClient.invoke(AxisClient.java:165)
at org.apache.axis.client.Call.invokeEngine(Call.java:2784)
at org.apache.axis.client.Call.invoke(Call.java:2767)
at org.apache.axis.client.Call.invoke(Call.java:2443)
at org.apache.axis.client.Call.invoke(Call.java:2366)
at org.apache.axis.client.Call.invoke(Call.java:1812)
at com.interwoven.cssdk.client.axis.generated.AccessServiceBindingStub.beginSessionUsingPassword(AccessServiceBindingStub.java:4055)
at com.interwoven.cssdk.client.axis.access.AccessServiceAdapterImpl.beginSessionUsingPassword(AccessServiceAdapterImpl.java:215)
at com.interwoven.cssdk.client.axis.common.AxisFactory.getClient(AxisFactory.java:273)
at com.interwoven.modeler.core.login.TSRepositoryLogin.getClient(TSRepositoryLogin.java:219)
at com.interwoven.modeler.core.login.TSRepositoryLogin.login(TSRepositoryLogin.java:69)
at com.interwoven.modeler.ui.LoginDialog.actionPerformed(LoginDialog.java:503)
at javax.swing.AbstractButton.fireActionPerformed(AbstractButton.java:1849)
at javax.swing.AbstractButton$Handler.actionPerformed(AbstractButton.java:2169)
at javax.swing.DefaultButtonModel.fireActionPerformed(DefaultButtonModel.java:420)
at javax.swing.DefaultButtonModel.setPressed(DefaultButtonModel.java:258)
at javax.swing.plaf.basic.BasicButtonListener.mouseReleased(BasicButtonListener.java:236)
at java.awt.Component.processMouseEvent(Component.java:5517)
at javax.swing.JComponent.processMouseEvent(JComponent.java:3135)
at java.awt.Component.processEvent(Component.java:5282)
at java.awt.Container.processEvent(Container.java:1966)
at java.awt.Component.dispatchEventImpl(Component.java:3984)
at java.awt.Container.dispatchEventImpl(Container.java:2024)
at java.awt.Component.dispatchEvent(Component.java:3819)
at java.awt.LightweightDispatcher.retargetMouseEvent(Container.java:4212)
at java.awt.LightweightDispatcher.processMouseEvent(Container.java:3892)
at java.awt.LightweightDispatcher.dispatchEvent(Container.java:3822)
at java.awt.Container.dispatchEventImpl(Container.java:2010)
at java.awt.Window.dispatchEventImpl(Window.java:1791)
at java.awt.Component.dispatchEvent(Component.java:3819)
at java.awt.EventQueue.dispatchEvent(EventQueue.java:463)
at ilog.views.util.waitcursor.IlvWaitCursorManager.dispatchEvent(Unknown Source)
at java.awt.EventDispatchThread.pumpOneEventForHierarchy(EventDispatchThread.java:242)
at java.awt.EventDispatchThread.pumpEventsForHierarchy(EventDispatchThread.java:163)
at java.awt.EventDispatchThread.pumpEventsForHierarchy(EventDispatchThread.java:153)
at java.awt.Dialog$1.run(Dialog.java:535)
at java.awt.Dialog$2.run(Dialog.java:565)
at java.security.AccessController.doPrivileged(Native Method)
at java.awt.Dialog.show(Dialog.java:563)
at java.awt.Component.show(Component.java:1302)
at java.awt.Component.setVisible(Component.java:1255)
at com.interwoven.modeler.ProcessModeler.showLoginDialog(ProcessModeler.java:1540)
at com.interwoven.modeler.listener.RetrieveFromRepListener.actionPerformed(RetrieveFromRepListener.java:72)
at javax.swing.AbstractButton.fireActionPerformed(AbstractButton.java:1849)
at javax.swing.AbstractButton$Handler.actionPerformed(AbstractButton.java:2169)
at javax.swing.DefaultButtonModel.fireActionPerformed(DefaultButtonModel.java:420)
at javax.swing.DefaultButtonModel.setPressed(DefaultButtonModel.java:258)
at javax.swing.AbstractButton.doClick(AbstractButton.java:302)
at javax.swing.plaf.basic.BasicMenuItemUI.doClick(BasicMenuItemUI.java:1051)
at javax.swing.plaf.basic.BasicMenuItemUI$Handler.mouseReleased(BasicMenuItemUI.java:1092)
at java.awt.Component.processMouseEvent(Component.java:5517)
at javax.swing.JComponent.processMouseEvent(JComponent.java:3135)
at java.awt.Component.processEvent(Component.java:5282)
at java.awt.Container.processEvent(Container.java:1966)
at java.awt.Component.dispatchEventImpl(Component.java:3984)
at java.awt.Container.dispatchEventImpl(Container.java:2024)
at java.awt.Component.dispatchEvent(Component.java:3819)
at java.awt.LightweightDispatcher.retargetMouseEvent(Container.java:4212)
at java.awt.LightweightDispatcher.processMouseEvent(Container.java:3892)
at java.awt.LightweightDispatcher.dispatchEvent(Container.java:3822)
at java.awt.Container.dispatchEventImpl(Container.java:2010)
at java.awt.Window.dispatchEventImpl(Window.java:1791)
at java.awt.Component.dispatchEvent(Component.java:3819)
at java.awt.EventQueue.dispatchEvent(EventQueue.java:463)
at ilog.views.util.waitcursor.IlvWaitCursorManager.dispatchEvent(Unknown Source)
at java.awt.EventDispatchThread.pumpOneEventForHierarchy(EventDispatchThread.java:242)
at java.awt.EventDispatchThread.pumpEventsForHierarchy(EventDispatchThread.java:163)
at java.awt.EventDispatchThread.pumpEvents(EventDispatchThread.java:157)
at java.awt.EventDispatchThread.pumpEvents(EventDispatchThread.java:149)
at java.awt.EventDispatchThread.run(EventDispatchThread.java:110)

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Comments

Rick Poulin

The key part of that error message was:

The Interwoven Web Daemon was unable to contact the Interwoven Servlet Engine.
The Interwoven Servlet Engine may be down, or running on an unexpected host or port.

Make sure iwservletd is running (should be fairly obvious if you get the same problem in the TS UI). The HTTP 502 can also be caused by a timeout, which is unusual but not impossible during times of high server load. If all else fails, bounce your TeamSite services and see if the problem goes away.

xiongyh2001

even after I restart the Teamsite:

iwuiboot: ---------- STOPPED: Fri Jun 3 15:18:44 EDT 2011
iwuiboot: ---------- STARTING: Fri Jun 3 15:18:47 EDT 2011
iwuiboot: ---------- Web Daemon STARTED: Fri Jun 3 15:18:48 EDT 2011
iwuiboot: ---------- Proxy Server STARTED: Fri Jun 3 15:18:48 EDT 2011
iwuiboot: ---------- Servlet Engine STARTED: Fri Jun 3 15:18:53 EDT 2011
iwuiboot: ----- Interwoven CSSDK SOAP Server STARTED:Fri Jun 3 15:18:53 EDT 2011

Still can't connect by WFM

Rick Poulin

Is it still exactly the same error message? Did you install any services on any but the OOTB ports?

Make sure you're using the version of WFM that matches your TeamSite instance.

xiongyh2001

same error and content center is no issue.

I was able to connect it long time ago.

is it a network issue?

how to verify the servlet server is up and running?

nipper

same error and content center is no issue.

I was able to connect it long time ago.

is it a network issue?

how to verify the servlet server is up and running?

If the TS GUI is available, servletd is up

What about the access service ?

santosh013

Hi,
It looks like a network issue.
Try to telnet the concerned port.
I hope the port is blocked, take help of your admin team.

Thanks.

same error and content center is no issue.

I was able to connect it long time ago.

is it a network issue?

how to verify the servlet server is up and running?

xiongyh2001

/iw/services/cm/2.0/accessservice is not working

error:
The Interwoven Web Daemon was unable to contact the Interwoven Servlet Engine. The Interwoven Servlet Engine may be down, or running on an unexpected host or port.

Please contact your system administrator.

But the Content Center is up and running and other service no issue.

Any idea?