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Teamsite Content Center doesn't work after upgrade to 7.2.1

Wolfwood

We just upgraded our server from 6.7.2 SP2 to 7.2.1.
(on Windows 2003 R2 EE Service Pack 2, with a MSSQL 2005 server on a different computer)

This includes OpenDeploy, TeamSite, Common Services:

C:\Interwoven\TeamSite
TeamSite 7.2.1.0.0

C:\Interwoven\CommonServices
Common Services 7.2.1.0.0

C:\Interwoven\ApplicationContainer
Application Container 7.2.1.0.0

C:\Interwoven\InterwovenAdministrationConsole
Interwoven Administration Console 7.2.1.0.0

C:\Interwoven\FoundationLibraries
Foundation Libraries 7.2.1.0.0

C:\Interwoven\CommonServicesClient
Common Services Client 7.2.1.0.0

C:\Interwoven\CSSDKSoapServices
CSSDK Soap Services 7.2.1.0.0

C:\Interwoven\LiveSite
Interwoven LiveSite 3.1.0.0

Only the thing is the content center doesn't show up. http://localhost/ does redirect to http://localhost/iw-cc/command/iw.ui, but you get a 404 after that:

JBossWeb/2.0.1.GA - Error report

HTTP Status 404 - /iw-cc/command/iw.ui

type Status report

message /iw-cc/command/iw.ui

description The requested resource (/iw-cc/command/iw.ui) is not available.

JBossWeb/2.0.1.GA

The upgrade didn't give any errors and all the services are running.

In the install/upgrade manual it says:

When upgrading from TeamSite 6.7.2 SP2 to 7.x, you must run the installer twice. The first time, all components except for the Administration UI are installed; the second time, the Administration UI is installed.

However when running the installer the second time Administration UI (which is the Content Center?) is nowhere to be found and all the other components aren't selectable. So it's impossible to run it again.

Does anyone know what steps I should take to get the Content Center working again?

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Comments

Rick Poulin

The Admin console (what used the be the 'Administration Tab' in 6.x) is now its own webapp, and is loaded independently of ContentCenter.

The installer saves its "state" in installer.properties and inventory.xml files, under iwinstall/private/conf or thereabouts. Backup those files and then play around with them to get the installer to wake up. In your particular case, you may want to remove the node related to the admin console in the inventory.xml, so that the option shows up again.

As for the UI problem, when you're done with the upgrade, look for errors relating to the startup of the iw-cc module in Interwoven/Application Container/server/default/log/server.log.

Wolfwood

We restored a backup of the server started the upgrade proces again. This time the CC is there, but the Admin Console is missing.

The installer still doesn't allow the Admin console to be reinstalled even after changing/removing de install.xml/properties files. Removing the whole "iwinstall" folder also didn't work. Smiley Sad

intervowen

Hi,

Did you get this resolved??
Am getting the same error, but am not upgrading thou.
Im doing a fresh install.
But I get HTTP 404 Error.

Please post your findings.
Thanks!

Wolfwood

We made the changes in "C:\Interwoven\iwinstall\private\config\inventory.xml" and stopped the service "Interwoven Jboss Application Server".

This enabled us to finally select the Admin Console in the installer. After you select the Admin Console you start the service again. Wait a few minutes to have it start up properly (if you continue to fast it will fail) and continue the installer.

I feel it's a completely bonkers way to install something (especially since it's now where to be found in the docs), but it worked for us.

However if your problem is that you don't have the content center, it might only be need to do an ant build. In a prompt, go to the directory "C:\Interwoven\TeamSite\local\config\lib\content_center\livesite_customer_src" and give the command "build install". This will build the CC webapp in about 15 minutes (or faster if your server is faster than ours).

Hope this helps a bit. Smiley Happy

Migrateduser

The 7.2.1 installer is the biggest piece of junk I have ever seen. Hardly anyone gets through it without some kind of issue. Upgrade or fresh install, it causes alot of headaches.

relative.jpg

XLSTest.zip

intervowen

Hi Wolfwood,
Thanks!
I tried to run the build.sh under -cd /opt/Interwoven/TeamSite/local/config/lib/content_center/livesite_customer_src/

The build was successfull.
But still the 404 error doesnt seems to go up, i tried clearing the cache, and i tried ./iwreset -a also.

Please find the server.log
[HTML]2011-07-22 11:40:40,359 INFO [org.apache.catalina.core.ContainerBase.[jboss.web].[localhost].[/iw-core]] Set web app root system property: 'iw-core' = [/opt/Interwoven/ApplicationContainer/server/default/./deploy/iw-wcmweb.ear/iw-core.war/]
2011-07-22 11:40:40,360 INFO [org.apache.catalina.core.ContainerBase.[jboss.web].[localhost].[/iw-core]] Initializing log4j from [/opt/Interwoven/ApplicationContainer/server/default/./deploy/iw-wcmweb.ear/iw-core.war/WEB-INF/conf/log4j.xml]
2011-07-22 11:40:40,360 INFO [STDOUT] log4j: System property is :null
2011-07-22 11:40:40,360 INFO [STDOUT] log4j: Standard DocumentBuilderFactory search succeded.
2011-07-22 11:40:40,360 INFO [STDOUT] log4j: DocumentBuilderFactory is: org.apache.xerces.jaxp.DocumentBuilderFactoryImpl
2011-07-22 11:40:40,362 INFO [STDOUT] log4j: debug attribute= "false".
2011-07-22 11:40:40,364 INFO [org.apache.catalina.core.ContainerBase.[jboss.web].[localhost].[/iw-core]] Initializing Spring root WebApplicationContext
2011-07-22 11:40:40,689 INFO [STDOUT] log4j: reset attribute= "false".
2011-07-22 11:40:40,689 INFO [STDOUT] log4j: Threshold ="null".
2011-07-22 11:40:40,689 INFO [STDOUT] log4j: Retreiving an instance of org.apache.log4j.Logger.
2011-07-22 11:40:40,689 INFO [STDOUT] log4j: Setting [com.interwoven.ui.admin] additivity to [false].
2011-07-22 11:40:40,689 INFO [STDOUT] log4j: Level value for com.interwoven.ui.admin is [warn].
2011-07-22 11:40:40,689 INFO [STDOUT] log4j: com.interwoven.ui.admin level set to WARN
2011-07-22 11:40:40,690 INFO [STDOUT] log4j: Class name: [org.apache.log4j.RollingFileAppender]
2011-07-22 11:40:40,690 INFO [STDOUT] log4j: Setting property [file] to [/opt/Interwoven/ApplicationContainer/server/default/log/admin.log].
2011-07-22 11:40:40,690 INFO [STDOUT] log4j: Setting property [maxFileSize] to [1MB].
2011-07-22 11:40:40,690 INFO [STDOUT] log4j: Setting property [maxBackupIndex] to [2].
2011-07-22 11:40:40,690 INFO [STDOUT] log4j: Parsing layout of class: "org.apache.log4j.PatternLayout"
2011-07-22 11:40:40,691 INFO [STDOUT] log4j: Setting property [conversionPattern] to [%d [%t] %-5p %c (%x) - %m%n].
2011-07-22 11:40:40,691 INFO [STDOUT] log4j: setFile called: /opt/Interwoven/ApplicationContainer/server/default/log/admin.log, true
2011-07-22 11:40:40,691 INFO [STDOUT] log4j: setFile ended
2011-07-22 11:40:40,691 INFO [STDOUT] log4j: Adding appender named [WCMWEB_ADMIN] to category [com.interwoven.ui.admin].
2011-07-22 11:40:40,691 INFO [STDOUT] log4j: System property is :null
2011-07-22 11:40:40,691 INFO [STDOUT] log4j: Standard DocumentBuilderFactory search succeded.
2011-07-22 11:40:40,691 INFO [STDOUT] log4j: DocumentBuilderFactory is: org.apache.xerces.jaxp.DocumentBuilderFactoryImpl
2011-07-22 11:40:40,693 INFO [STDOUT] log4j: debug attribute= "true".
2011-07-22 11:40:40,693 INFO [STDOUT] log4j: reset attribute= "false".
2011-07-22 11:40:40,693 INFO [STDOUT] log4j: Threshold ="null".
2011-07-22 11:40:40,693 INFO [STDOUT] log4j: Retreiving an instance of org.apache.log4j.Logger.
2011-07-22 11:40:40,693 INFO [STDOUT] log4j: Setting [com.interwoven.ui.coretest] additivity to [false].
2011-07-22 11:40:40,693 INFO [STDOUT] log4j: Level value for com.interwoven.ui.coretest is [warn].
2011-07-22 11:40:40,693 INFO [STDOUT] log4j: com.interwoven.ui.coretest level set to WARN
2011-07-22 11:40:40,694 INFO [STDOUT] log4j: Class name: [org.apache.log4j.RollingFileAppender]
2011-07-22 11:40:40,694 INFO [STDOUT] log4j: Setting property [file] to [/opt/Interwoven/ApplicationContainer/server/default/log/coretest.log].
2011-07-22 11:40:40,694 INFO [STDOUT] log4j: Setting property [maxFileSize] to [1MB].
2011-07-22 11:40:40,694 INFO [STDOUT] log4j: Setting property [maxBackupIndex] to [2].
2011-07-22 11:40:40,694 INFO [STDOUT] log4j: Parsing layout of class: "org.apache.log4j.PatternLayout"
2011-07-22 11:40:40,695 INFO [STDOUT] log4j: Setting property [conversionPattern] to [%d [%t] %-5p %c (%x) - %m%n].
2011-07-22 11:40:40,695 INFO [STDOUT] log4j: setFile called: /opt/Interwoven/ApplicationContainer/server/default/log/coretest.log, true
2011-07-22 11:40:40,695 INFO [STDOUT] log4j: setFile ended
2011-07-22 11:40:40,695 INFO [STDOUT] log4j: Adding appender named [WCMWEB_CORETEST] to category [com.interwoven.ui.coretest].
2011-07-22 11:40:40,695 INFO [STDOUT] log4j: System property is :null
2011-07-22 11:40:40,695 INFO [STDOUT] log4j: Standard DocumentBuilderFactory search succeded.
2011-07-22 11:40:40,695 INFO [STDOUT] log4j: DocumentBuilderFactory is: org.apache.xerces.jaxp.DocumentBuilderFactoryImpl
2011-07-22 11:40:40,697 INFO [STDOUT] log4j: debug attribute= "false".
2011-07-22 11:40:42,634 INFO [org.apache.catalina.core.ContainerBase.[jboss.web].[localhost].[/iw-dcf]] Initializing Spring root WebApplicationContext
2011-07-22 11:40:42,648 INFO [org.apache.catalina.core.ContainerBase.[jboss.web].[localhost].[/iw-dcf]] Set web app root system property: 'iw-dcf' = [/opt/Interwoven/ApplicationContainer/server/default/./deploy/iw-wcmweb.ear/iw-dcf.war/]
2011-07-22 11:40:42,648 INFO [org.apache.catalina.core.ContainerBase.[jboss.web].[localhost].[/iw-dcf]] Initializing log4j from [/opt/Interwoven/ApplicationContainer/server/default/./deploy/iw-wcmweb.ear/iw-dcf.war/WEB-INF/conf/log4j.xml]
2011-07-22 11:40:42,651 INFO [STDOUT] log4j: reset attribute= "false".
2011-07-22 11:40:42,651 INFO [STDOUT] log4j: Threshold ="null".
2011-07-22 11:40:42,651 INFO [STDOUT] log4j: Retreiving an instance of org.apache.log4j.Logger.
2011-07-22 11:40:42,651 INFO [STDOUT] log4j: Setting [com.interwoven.ui.base] additivity to [false].
2011-07-22 11:40:42,651 INFO [STDOUT] log4j: Level value for com.interwoven.ui.base is [warn].
2011-07-22 11:40:42,651 INFO [STDOUT] log4j: com.interwoven.ui.base level set to WARN
2011-07-22 11:40:42,651 INFO [STDOUT] log4j: Class name: [org.apache.log4j.RollingFileAppender]
2011-07-22 11:40:42,651 INFO [STDOUT] log4j: Setting property [file] to [/opt/Interwoven/ApplicationContainer/server/default/log/dcf.log].
2011-07-22 11:40:42,651 INFO [STDOUT] log4j: Setting property [maxFileSize] to [1MB].
2011-07-22 11:40:42,651 INFO [STDOUT] log4j: Setting property [maxBackupIndex] to [2].
2011-07-22 11:40:42,651 INFO [STDOUT] log4j: Parsing layout of class: "org.apache.log4j.PatternLayout"
2011-07-22 11:40:42,651 INFO [STDOUT] log4j: Setting property [conversionPattern] to [%d [%t] %-5p %c (%x) - %m%n].
2011-07-22 11:40:42,652 INFO [STDOUT] log4j: setFile called: /opt/Interwoven/ApplicationContainer/server/default/log/dcf.log, true
2011-07-22 11:40:42,652 INFO [STDOUT] log4j: setFile ended
2011-07-22 11:40:42,652 INFO [STDOUT] log4j: Adding appender named [WCMWEB_DCF] to category [com.interwoven.ui.base].
2011-07-22 11:40:42,652 INFO [STDOUT] log4j: Retreiving an instance of org.apache.log4j.Logger.
2011-07-22 11:40:42,652 INFO [STDOUT] log4j: Setting [com.interwoven.ui.datacapture] additivity to [false].
2011-07-22 11:40:42,652 INFO [STDOUT] log4j: Level value for com.interwoven.ui.datacapture is [warn].
2011-07-22 11:40:42,652 INFO [STDOUT] log4j: com.interwoven.ui.datacapture level set to WARN
2011-07-22 11:40:42,652 INFO [STDOUT] log4j: Adding appender named [WCMWEB_DCF] to category [com.interwoven.ui.datacapture].
2011-07-22 11:40:42,658 INFO [org.apache.catalina.core.ContainerBase.[jboss.web].[localhost].[/iw-dcf]] Loading configuration files.
2011-07-22 11:40:42,720 INFO [STDOUT] log4j: System property is :null
2011-07-22 11:40:42,720 INFO [STDOUT] log4j: Standard DocumentBuilderFactory search succeded.
2011-07-22 11:40:42,720 INFO [STDOUT] log4j: DocumentBuilderFactory is: org.apache.xerces.jaxp.DocumentBuilderFactoryImpl
2011-07-22 11:40:42,722 INFO [STDOUT] log4j: debug attribute= "true".
2011-07-22 11:40:42,722 INFO [STDOUT] log4j: reset attribute= "false".
2011-07-22 11:40:42,722 INFO [STDOUT] log4j: Threshold ="null".
2011-07-22 11:40:42,722 INFO [STDOUT] log4j: Retreiving an instance of org.apache.log4j.Logger.
2011-07-22 11:40:42,722 INFO [STDOUT] log4j: Setting [com.interwoven.ui.base] additivity to [false].
2011-07-22 11:40:42,722 INFO [STDOUT] log4j: Level value for com.interwoven.ui.base is [warn].
2011-07-22 11:40:42,722 INFO [STDOUT] log4j: com.interwoven.ui.base level set to WARN
2011-07-22 11:40:42,722 INFO [STDOUT] log4j: Class name: [org.apache.log4j.RollingFileAppender]
2011-07-22 11:40:42,723 INFO [STDOUT] log4j: Setting property [file] to [/opt/Interwoven/ApplicationContainer/server/default/log/dcf.log].
2011-07-22 11:40:42,723 INFO [STDOUT] log4j: Setting property [maxFileSize] to [1MB].
2011-07-22 11:40:42,723 INFO [STDOUT] log4j: Setting property [maxBackupIndex] to [2].
2011-07-22 11:40:42,723 INFO [STDOUT] log4j: Parsing layout of class: "org.apache.log4j.PatternLayout"
2011-07-22 11:40:42,723 INFO [STDOUT] log4j: Setting property [conversionPattern] to [%d [%t] %-5p %c (%x) - %m%n].
2011-07-22 11:40:42,723 INFO [STDOUT] log4j: setFile called: /opt/Interwoven/ApplicationContainer/server/default/log/dcf.log, true
2011-07-22 11:40:42,723 INFO [STDOUT] log4j: setFile ended
2011-07-22 11:40:42,723 INFO [STDOUT] log4j: Adding appender named [WCMWEB_DCF] to category [com.interwoven.ui.base].
2011-07-22 11:40:42,723 INFO [STDOUT] log4j: Retreiving an instance of org.apache.log4j.Logger.
2011-07-22 11:40:42,723 INFO [STDOUT] log4j: Setting [com.interwoven.ui.datacapture] additivity to [false].
2011-07-22 11:40:42,723 INFO [STDOUT] log4j: Level value for com.interwoven.ui.datacapture is [warn].
2011-07-22 11:40:42,723 INFO [STDOUT] log4j: com.interwoven.ui.datacapture level set to WARN
2011-07-22 11:40:42,723 INFO [STDOUT] log4j: Adding appender named [WCMWEB_DCF] to category [com.interwoven.ui.datacapture].
2011-07-22 11:40:42,723 INFO [STDOUT] log4j: System property is :null
2011-07-22 11:40:42,724 INFO [STDOUT] log4j: Standard DocumentBuilderFactory search succeded.
2011-07-22 11:40:42,724 INFO [STDOUT] log4j: DocumentBuilderFactory is: org.apache.xerces.jaxp.DocumentBuilderFactoryImpl
2011-07-22 11:40:42,725 INFO [STDOUT] log4j: debug attribute= "false".
2011-07-22 11:40:42,757 INFO [org.apache.catalina.core.ContainerBase.[jboss.web].[localhost].[/iw-dcf]] Command servlet started.
2011-07-22 11:40:42,777 ERROR [org.jboss.deployment.scanner.URLDeploymentScanner] Incomplete Deployment listing:
--- Packages waiting for a deployer ---
org.jboss.deployment.DeploymentInfo@155a4310 { url=file:/opt/Interwoven/ApplicationContainer/server/default/deploy/activemq-data/ess.broker1/ }
deployer: null
status: null
state: INIT_WAITING_DEPLOYER
watch: file:/opt/Interwoven/ApplicationContainer/server/default/deploy/activemq-data/ess.broker1/
altDD: null
lastDeployed: 1311360042776
lastModified: 1311201162000
mbeans:
--- Incompletely deployed packages ---
org.jboss.deployment.DeploymentInfo@c724ba24 { url=file:/opt/Interwoven/ApplicationContainer/server/default/deploy/iw-cc.war/ }
deployer: MBeanProxyExt[jboss.web:service=WebServer]
status: Deployment FAILED reason: URL file:/opt/Interwoven/ApplicationContainer/server/default/deploy/iw-cc.war/ deployment failed
state: FAILED
watch: file:/opt/Interwoven/ApplicationContainer/server/default/deploy/iw-cc.war/WEB-INF/web.xml
altDD: null
lastDeployed: 1311359982272
lastModified: 1311359802000
mbeans:
org.jboss.deployment.DeploymentInfo@155a4310 { url=file:/opt/Interwoven/ApplicationContainer/server/default/deploy/activemq-data/ess.broker1/ }
deployer: null
status: null
state: INIT_WAITING_DEPLOYER
watch: file:/opt/Interwoven/ApplicationContainer/server/default/deploy/activemq-data/ess.broker1/
altDD: null
lastDeployed: 1311360042776
lastModified: 1311201162000
mbeans:
--- MBeans waiting for other MBeans ---
ObjectName: jboss.web.deployment:war=iw-cc.war,id=-953894364
State: FAILED
Reason: org.jboss.deployment.DeploymentException: URL file:/opt/Interwoven/ApplicationContainer/server/default/deploy/iw-cc.war/ deployment failed
--- MBEANS THAT ARE THE ROOT CAUSE OF THE PROBLEM ---
ObjectName: jboss.web.deployment:war=iw-cc.war,id=-953894364
State: FAILED
Reason: org.jboss.deployment.DeploymentException: URL file:/opt/Interwoven/ApplicationContainer/server/default/deploy/iw-cc.war/ deployment failed

2011-07-22 11:40:43,005 INFO [org.apache.coyote.http11.Http11Protocol] Starting Coyote HTTP/1.1 on http-0.0.0.0-8080 [/HTML]

intervowen

Checked the permission under /tmp folder. Gave full permissions.
And also gave full perissions on :

cd /opt/Interwoven/ApplicationContainer/server/default/deploy/iw-cc.war/WEB-INF

drwxrwxrwx 4 root root 4096 Jul 26 14:13 classes
drwxrwxrwx 22 root root 4096 Jul 26 14:13 conf

and gave a jboss restart, it worked!