Transitioning Group Task Fails

PaulW

TeamSite 6.7.2 SP2, Windows Server 2003

I have setup email notifciations using the ccmail.tpl files from the solutions folder.

I have an email notification happening, before it transitions to a group task. The email contains a finish link button, which opens a browser window pointing at: /iw-cc/transitiontask?taskid=41410

The page displays a radio select of the transition options, along with a comments box and Next and Cancel buttons. When I select an option and click the next button, I get an eror stating: "Task 41410 cannot be finished: CAS Acquisition Failed (41410)"

If I open the task details and take the task, then click on this link again and try to transition, it works fine. SO obviously, its failing because the user needs to take the task first.

THis makes sense. But I dont understand why the email tempalte recognises it s agroup task, and still displays this link. Are there any links I could provide in the email that could automtically take this task for me? Or am I going to have to create my own custom CGI page, which contains the logic to take and then transition?

What are other people doing so that users can operate on group tasks within email?

PaulW

Further to my original post, it seems that the first time the email is sent there is a Take link in the email. But after taking the task once, the owner is set, so no future takes are displayed.

For some reason, even though I have set RetainOwner to false, the owner never gets cleared. The user who first takes the task remains as the owner when performing an iwgetwfobj on thetask. This seems strange, since the TeamSite Task Details page still requires someone to take the task.

SO why isnt the owner get removed after task completion?