nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

LiveSite doesn't render pages

Wolfwood

We just updated TeamSite 6.7.2 en LiveSite 3.0 from to 7.2.1. Everything seem to be working *okay*.

Only every page we make will, after publishing to LiveSite, simply displays

An error has occured please go back

And nothing else.

In the log there is the following error:

2011-06-16 09:35:19,152 ERROR [com.interwoven.livesite.runtime.rendering.RuntimeRenderingManager] render:  handleException(RuntimeException)
2011-06-16 09:35:19,152 ERROR [com.interwoven.livesite.runtime.rendering.RuntimeRenderingManager] Unhandled exception thrown during rendering
com.interwoven.livesite.runtime.rendering.RenderingException: Unhandled Exception
 at com.interwoven.livesite.runtime.rendering.RenderingManager.handleException(RenderingManager.java:960)
 at com.interwoven.livesite.runtime.rendering.RenderingManager.render(RenderingManager.java:240)
 at com.interwoven.livesite.runtime.impl.BaseRequestContext.render(BaseRequestContext.java:201)
 at com.interwoven.livesite.runtime.filter.LiveSiteFilter.doFilter(LiveSiteFilter.java:111)
 at org.springframework.web.filter.DelegatingFilterProxy.invokeDelegate(DelegatingFilterProxy.java:183)
 at org.springframework.web.filter.DelegatingFilterProxy.doFilter(DelegatingFilterProxy.java:138)
 at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:186)
 at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:157)
 at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:214)
 at org.apache.catalina.core.StandardValveContext.invokeNext(StandardValveContext.java:104)
 at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:520)
 at org.apache.catalina.core.StandardContextValve.invokeInternal(StandardContextValve.java:198)
 at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:152)
 at org.apache.catalina.core.StandardValveContext.invokeNext(StandardValveContext.java:104)
 at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:520)
 at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:137)
 at org.apache.catalina.core.StandardValveContext.invokeNext(StandardValveContext.java:104)
 at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:118)
 at org.apache.catalina.core.StandardValveContext.invokeNext(StandardValveContext.java:102)
 at org.apache.catalina.valves.AccessLogValve.invoke(AccessLogValve.java:535)
 at org.apache.catalina.core.StandardValveContext.invokeNext(StandardValveContext.java:102)
 at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:520)
 at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:109)
 at org.apache.catalina.core.StandardValveContext.invokeNext(StandardValveContext.java:104)
 at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:520)
 at org.apache.catalina.core.ContainerBase.invoke(ContainerBase.java:929)
 at org.apache.coyote.tomcat5.CoyoteAdapter.service(CoyoteAdapter.java:160)
 at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:799)
 at org.apache.coyote.http11.Http11Protocol$Http11ConnectionHandler.processConnection(Http11Protocol.java:705)
 at org.apache.tomcat.util.net.TcpWorkerThread.runIt(PoolTcpEndpoint.java:577)
 at org.apache.tomcat.util.threads.ThreadPool$ControlRunnable.run(ThreadPool.java:683)
 at java.lang.Thread.run(Thread.java:595)
Caused by: java.lang.NullPointerException
 at com.interwoven.livesite.runtime.model.page.RuntimeComponent.parse(RuntimeComponent.java:363)
 at com.interwoven.livesite.runtime.model.page.RuntimeComponent.(RuntimeComponent.java:110)
 at com.interwoven.livesite.model.page.RuntimePageConverter.convertXMLToPage(RuntimePageConverter.java:108)
 at com.interwoven.livesite.model.page.RuntimePageConverter.convertXMLToRuntimePage(RuntimePageConverter.java:64)
 at com.interwoven.livesite.runtime.CacheDataMapping.setPage(CacheDataMapping.java:520)
 at com.interwoven.livesite.runtime.rendering.RuntimeRenderingManager.doSetupPage(RuntimeRenderingManager.java:219)
 at com.interwoven.livesite.runtime.rendering.RenderingManager.doSetupRenderingObjects(RenderingManager.java:464)
 at com.interwoven.livesite.runtime.rendering.RenderingManager.renderPageGoal(RenderingManager.java:295)
 at com.interwoven.livesite.runtime.rendering.RenderingManager.render(RenderingManager.java:224)
 ... 30 more

In the preview all pages are displayed normally. The old pages where already on LiveSite also work just fine.

If an old page in TeamSite is published, even after updating it's components, it will be displayed normally. But that same page is copied (same directory, different name) and then published if gives the error. Even if you copy a page directly on the filesystem the new one won't work. :eek:
(this only happens if you updated the components in the original)

If you make a new page without any content it will work.
If you make a new page with a default Interwoven component it will fail.

What the heck is going one here?

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Comments

Rick Poulin

If I had to guess, you have a component on the page that refers to a DCR path that doesn't exist... perhaps because that path is specified by default in your component, and your component doesn't render anything unless a valid DCR is selected. This would make sense, because the preview mode is more lenient, assuming that you're going to make mistakes. I'd suggest looking at the source of your rendered page in Teamsite -- I'd expect a stack trace within an HTML comment that also claims a NullPointerException. OR.. it could also be the case that the referenced DCRs haven't been deployed to your runtime.

santosh013

We just updated TeamSite 6.7.2 en LiveSite 3.0 from to 7.2.1. Everything seem to be working *okay*.

Only every page we make will, after publishing to LiveSite, simply displays And nothing else.

In the log there is the following error:

2011-06-16 09:35:19,152 ERROR [com.interwoven.livesite.runtime.rendering.RuntimeRenderingManager] render:  handleException(RuntimeException)
2011-06-16 09:35:19,152 ERROR [com.interwoven.livesite.runtime.rendering.RuntimeRenderingManager] Unhandled exception thrown during rendering
com.interwoven.livesite.runtime.rendering.RenderingException: Unhandled Exception
 at com.interwoven.livesite.runtime.rendering.RenderingManager.handleException(RenderingManager.java:960)
 at com.interwoven.livesite.runtime.rendering.RenderingManager.render(RenderingManager.java:240)
 at com.interwoven.livesite.runtime.impl.BaseRequestContext.render(BaseRequestContext.java:201)
 at com.interwoven.livesite.runtime.filter.LiveSiteFilter.doFilter(LiveSiteFilter.java:111)
 at org.springframework.web.filter.DelegatingFilterProxy.invokeDelegate(DelegatingFilterProxy.java:183)
 at org.springframework.web.filter.DelegatingFilterProxy.doFilter(DelegatingFilterProxy.java:138)
 at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:186)
 at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:157)
 at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:214)
 at org.apache.catalina.core.StandardValveContext.invokeNext(StandardValveContext.java:104)
 at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:520)
 at org.apache.catalina.core.StandardContextValve.invokeInternal(StandardContextValve.java:198)
 at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:152)
 at org.apache.catalina.core.StandardValveContext.invokeNext(StandardValveContext.java:104)
 at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:520)
 at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:137)
 at org.apache.catalina.core.StandardValveContext.invokeNext(StandardValveContext.java:104)
 at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:118)
 at org.apache.catalina.core.StandardValveContext.invokeNext(StandardValveContext.java:102)
 at org.apache.catalina.valves.AccessLogValve.invoke(AccessLogValve.java:535)
 at org.apache.catalina.core.StandardValveContext.invokeNext(StandardValveContext.java:102)
 at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:520)
 at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:109)
 at org.apache.catalina.core.StandardValveContext.invokeNext(StandardValveContext.java:104)
 at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:520)
 at org.apache.catalina.core.ContainerBase.invoke(ContainerBase.java:929)
 at org.apache.coyote.tomcat5.CoyoteAdapter.service(CoyoteAdapter.java:160)
 at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:799)
 at org.apache.coyote.http11.Http11Protocol$Http11ConnectionHandler.processConnection(Http11Protocol.java:705)
 at org.apache.tomcat.util.net.TcpWorkerThread.runIt(PoolTcpEndpoint.java:577)
 at org.apache.tomcat.util.threads.ThreadPool$ControlRunnable.run(ThreadPool.java:683)
 at java.lang.Thread.run(Thread.java:595)
Caused by: java.lang.NullPointerException
 at com.interwoven.livesite.runtime.model.page.RuntimeComponent.parse(RuntimeComponent.java:363)
 at com.interwoven.livesite.runtime.model.page.RuntimeComponent.(RuntimeComponent.java:110)
 at com.interwoven.livesite.model.page.RuntimePageConverter.convertXMLToPage(RuntimePageConverter.java:108)
 at com.interwoven.livesite.model.page.RuntimePageConverter.convertXMLToRuntimePage(RuntimePageConverter.java:64)
 at com.interwoven.livesite.runtime.CacheDataMapping.setPage(CacheDataMapping.java:520)
 at com.interwoven.livesite.runtime.rendering.RuntimeRenderingManager.doSetupPage(RuntimeRenderingManager.java:219)
 at com.interwoven.livesite.runtime.rendering.RenderingManager.doSetupRenderingObjects(RenderingManager.java:464)
 at com.interwoven.livesite.runtime.rendering.RenderingManager.renderPageGoal(RenderingManager.java:295)
 at com.interwoven.livesite.runtime.rendering.RenderingManager.render(RenderingManager.java:224)
 ... 30 more

Hi,
When you say that default Interwoven Components are failing then it is assumed that even the page with static component is also not published.
Do you confirm that the page with a single static component on it also fails?

Thanks.

Wolfwood

The DCR's are there, I checked. Also I put up a new page with only a "Basic Content" component which doesn't use any DCR's. This produces the same error Smiley Sad

santosh013

The DCR's are there, I checked. Also I put up a new page with only a "Basic Content" component which doesn't use any DCR's. This produces the same error

Hi,
It is nothing about the contents then as the page with static components are also failing.
Though there are lots of reasons for the error message:"An error has occured please go back".
Some of them are if you have not published the layout which you are using in your page but again it doesn't seem so in your case(Just check).

I suggest go through the logs minutely and hopefully you will get something.

Thanks.

Rick Poulin

I'm trying to trace the code in your stack trace, and it looks like your version of the code doesn't match mine for 7.2.1 (line numbers don't line up). Are you sure you updated your livesite libs on the runtime and restarted the services? My copies of livesite.jar and livesite-runtime.jar have date stamps 2010-10-26.

Wolfwood

I'm trying to trace the code in your stack trace, and it looks like your version of the code doesn't match mine for 7.2.1 (line numbers don't line up). Are you sure you updated your livesite libs on the runtime and restarted the services? My copies of livesite.jar and livesite-runtime.jar have date stamps 2010-10-26.

The copies here are from 2008 (livesite.jar) and 2009 (Livesite-runtime.jar).

But I'm sure we ran the IWOV_LIVESITE_Installer-Windows-7.2.1.0.0.exe installer succesfully.

If I run it again it will say it's been installed.

This computer:
C:\Interwoven\InterwovenAdministrationConsole
Interwoven Administration Console 7.2.1.0.0

C:\Interwoven\FoundationLibraries
Foundation Libraries 7.2.1.0.0

C:\Interwoven\TeamSite
TeamSite 7.2.1.0.0

C:\Interwoven\CommonServicesClient
Common Services Client 7.2.1.0.0

C:\Interwoven\LiveSite
LiveSite Display Services 7.2.1.0.0

C:\Interwoven\CommonServices
Common Services 7.2.1.0.0

C:\Interwoven\ApplicationContainer
Application Container 7.2.1.0.0

C:\Interwoven\CSSDKSoapServices
CSSDK Soap Services 7.2.1.0.0

I'm going to try installing it again.

Wolfwood

Hmm, okay. How do you reinstall LiveSite?

I fiddled with the "C:\Interwoven\iwinstall\private\config\inventory.xml".

&lg;Component status="COMPLETED" id="LiveSiteDisplayServices7.2.1.0.0">
   LiveSiteDisplayServices
   7.2.1.0.0
LiveSite Display Services 7.2.1.0.0
   C:\Interwoven\LiveSite
Wed Jun 15 17:01:22 CEST 2011
Wed Jun 15 17:01:22 CEST 2011

Changing the status to something like UPGRADE, REINSTALL or UNCOMPLETED and then running the installer but the checkbox, for selecting the component to reinstall, remains grey.

[edit]Nevermind, found it. I needed to remove the whole Component tag and choose install new instead of reinstall.

[edit2]Reinstall failed:

The install processing was unsuccessful.

Could not munge key.properties file

In the install log:
[qute]2011-06-17 10:33:35,019 DEBUG com.interwoven.wcm.livesite.install.task.KeyTask - creating key.properties
2011-06-17 10:33:35,019 ERROR com.interwoven.wcm.livesite.install.task.KeyTask - could not munge key.properties file
2011-06-17 10:33:35,019 ERROR com.interwoven.wcm.install.framework.ia.Driver - Could not munge key.properties file
com.interwoven.wcm.install.util.InstallException: Could not munge key.properties file
at com.interwoven.wcm.livesite.install.task.KeyTask.runTask(KeyTask.java:103)
at com.interwoven.wcm.install.api.CompositeTask.runTask(CompositeTask.java:134)
at com.interwoven.wcm.install.api.CompositeTask.runTask(CompositeTask.java:134)
at com.interwoven.wcm.install.framework.MultiComponentCompositeTask.runTask(MultiComponentCompositeTask.java:111)
at com.interwoven.wcm.install.framework.ia.Driver.install(Driver.java:430)
at com.zerog.ia.installer.actions.CustomAction.installSelf(DashoA10*..)
at ZeroGaei.run(DashoA10*..)
Caused by: java.io.FileNotFoundException: Source 'C:\Interwoven\LiveSiteDisplayServices\runtime\web\WEB-INF\conf\livesite_customer\key.properties.template' does not exist
at org.apache.commons.io.FileUtils.copyFile(FileUtils.java:637)
at org.apache.commons.io.FileUtils.copyFile(FileUtils.java:607)
at com.interwoven.wcm.livesite.install.task.KeyTask.runTask(KeyTask.java:82)
... 6 more[/quote]

cute_guy

Hmm, okay. How do you reinstall LiveSite?

I fiddled with the "C:\Interwoven\iwinstall\private\config\inventory.xml".
&lg;Component status="COMPLETED" id="LiveSiteDisplayServices7.2.1.0.0">
  LiveSiteDisplayServices
  7.2.1.0.0
LiveSite Display Services 7.2.1.0.0
  C:\Interwoven\LiveSite
Wed Jun 15 17:01:22 CEST 2011
Wed Jun 15 17:01:22 CEST 2011
Changing the status to something like UPGRADE, REINSTALL or UNCOMPLETED and then running the installer but the checkbox, for selecting the component to reinstall, remains grey.

[edit]Nevermind, found it. I needed to remove the whole Component tag and choose install new instead of reinstall.

[edit2]Reinstall failed:

In the install log:
[qute]2011-06-17 10:33:35,019 DEBUG com.interwoven.wcm.livesite.install.task.KeyTask - creating key.properties
2011-06-17 10:33:35,019 ERROR com.interwoven.wcm.livesite.install.task.KeyTask - could not munge key.properties file
2011-06-17 10:33:35,019 ERROR com.interwoven.wcm.install.framework.ia.Driver - Could not munge key.properties file
com.interwoven.wcm.install.util.InstallException: Could not munge key.properties file
at com.interwoven.wcm.livesite.install.task.KeyTask.runTask(KeyTask.java:103)
at com.interwoven.wcm.install.api.CompositeTask.runTask(CompositeTask.java:134)
at com.interwoven.wcm.install.api.CompositeTask.runTask(CompositeTask.java:134)
at com.interwoven.wcm.install.framework.MultiComponentCompositeTask.runTask(MultiComponentCompositeTask.java:111)
at com.interwoven.wcm.install.framework.ia.Driver.install(Driver.java:430)
at com.zerog.ia.installer.actions.CustomAction.installSelf(DashoA10*..)
at ZeroGaei.run(DashoA10*..)
Caused by: java.io.FileNotFoundException: Source 'C:\Interwoven\LiveSiteDisplayServices\runtime\web\WEB-INF\conf\livesite_customer\key.properties.template' does not exist
at org.apache.commons.io.FileUtils.copyFile(FileUtils.java:637)
at org.apache.commons.io.FileUtils.copyFile(FileUtils.java:607)
at com.interwoven.wcm.livesite.install.task.KeyTask.runTask(KeyTask.java:82)
... 6 more

[/QUOTE]

Then u need to copy this file from iw-home\local\config\lib\content_center\livesite_customer_src\...key.properties to C:\Interwoven\LiveSiteDisplayServices\runtime\web\WEB-INF\conf\livesite_customer folder manually