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help! teamsite service closed because of 1067 serverity error

robin_mo

interwoven teamsite service closed because of 1067 serverity error( it was translated from my native language according system event viewer), I re-installed it but it was no effect,so friends, plz give me some advice. I am waiting...

os: windows 2000 server terminal
ts version: 6.0
source: service control
event id: 7024

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robin_mo

waiting... uninstalling... reinstalling...

Migrateduser

What are you seeing in the TeamSite logs? That's where you'll get the most information.

iw-home\local\logs

Adam Stoller

interwoven teamsite service closed because of 1067 serverity error( it was translated from my native language according system event viewer), I re-installed it but it was no effect,so friends, plz give me some advice. I am waiting...

os: windows 2000 server terminal
ts version: 6.0
source: service control
event id: 7024

Historically speaking Error 1067 means you do not have a valid TS license.
I suggest you check your license with the utilities provided.

robin_mo

iwserver:
ERROR: no valid submit config file found in the current configuration (E:\iw-home\local\config\submit.cfg, E:\iw-home\config\submit.cfg, E:\iw-home\local\config\submit.cfg) (2)
ERROR: no valid autoprivate file found in the current configuration (E:\iw-home\local\config\autoprivate.cfg, E:\iw-home\config\autoprivate.cfg, E:\iw-home\local\config\autoprivate.cfg) (2)
OS Version: NT 5.0 (build 2195) Service Pack 4
[Tue Apr 13 09:21:59 2010] ERROR: iwserver did not come up in 600 seconds
[Tue Apr 13 09:21:59 2010] ERROR: Please look at E:\iw-home\local\logs\iwtrace.log for more information
[Tue Apr 13 09:21:59 2010] Cannot execute iwserver

iwtrace

TeamSite I18N initialization successful!
[Tue Apr 13 09:21:54 2010]
*** IWServer Locale is --> SimplifiedChinese_China.MS936@Binary
[Tue Apr 13 09:21:54 2010] [Tue Apr 13 09:21:54 2010] Watch Event Thread started
TeamSite Server Starting.
[Tue Apr 13 09:21:54 2010] iwserver: 6.0.01 Build 29278 Interwoven 20031211
[Tue Apr 13 09:21:54 2010] Network monitor is started.
[Tue Apr 13 09:21:54 2010] SMS disabled
[Tue Apr 13 09:21:54 2010] Reading users and groups...
Local system: "TEAMSITE"
[Tue Apr 13 09:21:54 2010] done. 2 users and 0 groups read.
[Tue Apr 13 09:21:54 2010] Warning: this system is configured with different values for the
[Tue Apr 13 09:21:54 2010] initial and maximum pagefile size. It's strongly recommended that
[Tue Apr 13 09:21:54 2010] you use the same value. Low memory condition is triggered based
[Tue Apr 13 09:21:54 2010] on the initial size.
[Tue Apr 13 09:21:54 2010] Cache size: 30000
Domain "CONTOSO" is added to the domain list, pdc="\\PROJECT".
[Tue Apr 13 09:21:54 2010] Error...TMetaFile::Read, file=<>, CreateFile() failed.
[Tue Apr 13 09:21:54 2010] Win32 error: >
[Tue Apr 13 09:21:54 2010] Error...TStorageHandle: unexpected EOF
[Tue Apr 13 09:21:54 2010] TStorageHandle::GetErrorCount 1
[Tue Apr 13 09:21:54 2010] Error...TMetaFile::Read, file=<>, CreateFile() failed.
[Tue Apr 13 09:21:54 2010] Win32 error:
>
[Tue Apr 13 09:21:54 2010] Error...TStorageHandle: unexpected EOF
[Tue Apr 13 09:21:54 2010] TStorageHandle::GetErrorCount 1
[Tue Apr 13 09:21:54 2010] ID file E:\iw-store\workflow\ID invalid (-1,-1).
[Tue Apr 13 09:21:54 2010] ID file E:\iw-store\workflow\ID_ invalid (-1,-1).
[Tue Apr 13 09:21:54 2010] Failed to start store manager.

robin_mo

and where can I get the tool to check the license? thanks.

robin_mo

but when I re-install the system, I input my license and the installer program check it and didnot give me any error message and I can install it to finish.

Adam Stoller

and where can I get the tool to check the license? thanks.

Try the tsisvalid CLT in IWHOME/bin.

Adam Stoller

iwserver:
ERROR: no valid submit config file found in the current configuration (E:\iw-home\local\config\submit.cfg, E:\iw-home\config\submit.cfg, E:\iw-home\local\config\submit.cfg) (2)
ERROR: no valid autoprivate file found in the current configuration (E:\iw-home\local\config\autoprivate.cfg, E:\iw-home\config\autoprivate.cfg, E:\iw-home\local\config\autoprivate.cfg) (2)

You can ignore the above for now, though you should probably create those files.

OS Version: NT 5.0 (build 2195) Service Pack 4
[Tue Apr 13 09:21:59 2010] ERROR: iwserver did not come up in 600 seconds
[Tue Apr 13 09:21:59 2010] ERROR: Please look at E:\iw-home\local\logs\iwtrace.log for more information
[Tue Apr 13 09:21:59 2010] Cannot execute iwserver

The last line is clearly a serious problem

iwtrace

TeamSite I18N initialization successful!
[Tue Apr 13 09:21:54 2010]
*** IWServer Locale is --> SimplifiedChinese_China.MS936@Binary
[Tue Apr 13 09:21:54 2010] [Tue Apr 13 09:21:54 2010] Watch Event Thread started
TeamSite Server Starting.
[Tue Apr 13 09:21:54 2010] iwserver: 6.0.01 Build 29278 Interwoven 20031211

6.0x is a relatively ancient (7 years) version of TeamSite - and I don't recall which versions supported locales other than US English - are you sure the version you have supports SimplifiedChinese_China?

[Tue Apr 13 09:21:54 2010] Network monitor is started.
[Tue Apr 13 09:21:54 2010] SMS disabled
[Tue Apr 13 09:21:54 2010] Reading users and groups...
Local system: "TEAMSITE"
[Tue Apr 13 09:21:54 2010] done. 2 users and 0 groups read.
[Tue Apr 13 09:21:54 2010] Warning: this system is configured with different values for the
[Tue Apr 13 09:21:54 2010] initial and maximum pagefile size. It's strongly recommended that
[Tue Apr 13 09:21:54 2010] you use the same value. Low memory condition is triggered based
[Tue Apr 13 09:21:54 2010] on the initial size.

You should fix the above mentioned issue - it is unlikely to be the cause of your current problem, but it could lead to problems down the road and IMO it's always good to get rid of nuisance messages like that.

[Tue Apr 13 09:21:54 2010] Cache size: 30000
Domain "CONTOSO" is added to the domain list, pdc="\\PROJECT".
[Tue Apr 13 09:21:54 2010] Error...TMetaFile::Read, file=<E:\iw-store\workflow\ID>, CreateFile() failed.
[Tue Apr 13 09:21:54 2010] Win32 error: <rejected to access(translated from native language)。
>
[Tue Apr 13 09:21:54 2010] Error...TStorageHandle: unexpected EOF
[Tue Apr 13 09:21:54 2010] TStorageHandle::GetErrorCount 1
[Tue Apr 13 09:21:54 2010] Error...TMetaFile::Read, file=<>, CreateFile() failed.
[Tue Apr 13 09:21:54 2010] Win32 error: <rejected to access。(translated from native language)。

>
[Tue Apr 13 09:21:54 2010] Error...TStorageHandle: unexpected EOF
[Tue Apr 13 09:21:54 2010] TStorageHandle::GetErrorCount 1
[Tue Apr 13 09:21:54 2010] ID file E:\iw-store\workflow\ID invalid (-1,-1).
[Tue Apr 13 09:21:54 2010] ID file E:\iw-store\workflow\ID_ invalid (-1,-1).
[Tue Apr 13 09:21:54 2010] Failed to start store manager.

The above are definitely indicative of a serious problem - you might try removing the complete workflow store and see if that fixes the problem.

robin_mo

finally, I removed the iw-store totally and fixed the exception, but I dont know what 's the reason, I may need more tests. and thx everybody,ghoti especially.