TeamSite 7.2.0 - Roles UI under Administration tab returns blank page

I try to edit roles info via Administration tab via UI for a user.
But all I get is a blank page.
Could some one help. I dont get any errors to troubleshoot.

Thanks

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Comments

Rick Poulin

#1 - look for Javascript errors using firebug (IE doesn't always report JS errors properly)
#2 - look at content_center.log for a stack trace
#3 - look at server.log for problems when initiating the iw-admin app

If none of the above have any useful messages to help you, contact support.

intervowen

This is the content center log result
.
.
.
2011-06-24 11:16:27,275 [http-0.0.0.0-8080-17] WARN com.interwoven.ui.base.impl.command.CommandHandler () - command iw.ccpro.branch_tree returned null
2011-06-24 11:19:56,760 [http-0.0.0.0-8080-22] WARN com.interwoven.ui.base.impl.command.CommandHandler () - Execute com.interwoven.ui.teamsite.ccpro.filesys.ShowBranchTreeCommand error.
com.interwoven.cssdk.common.CSObjectNotFoundException: //iwov-dev-teamsite-1.vmware.com/default(No branch found)
at com.interwoven.cssdk.sci.exception.ExceptionHandler.handleExceptionSci(ExceptionHandler.java:217)
at com.interwoven.cssdk.sci.filesys.CSPNOHelper.locateObjectWithType(CSPNOHelper.java:2105)
at com.interwoven.cssdk.sci.filesys.CSBranch.getBranchData(CSBranch.java:1499)
at com.interwoven.cssdk.sci.filesys.FileServiceBranchSciImpl.getBranchData(FileServiceBranchSciImpl.java:301)
at com.interwoven.cssdk.sci.filesys.FileServiceSciImpl.getBranchData(FileServiceSciImpl.java:989)
at com.interwoven.cssdk.filesys.java.FileServiceAdapterImpl.getBranchData(FileServiceAdapterImpl.java:163)
at com.interwoven.ui.teamsite.ccpro.filesys.ShowBranchTreeCommand.execute(ShowBranchTreeCommand.java:76)
at com.interwoven.ui.base.impl.command.CommandHandler.doExecuteCommand(CommandHandler.java:915)
at com.interwoven.ui.base.impl.command.CommandHandler.tryRunCommandDescriptor(CommandHandler.java:748)
at com

Server log:

iwuiboot: ---------- STOPPING: Thu Jun 23 17:16:58 PDT 2011
/opt/Interwoven/TeamSite/iw-webd/bin/iw.webd stop: iwwebd stopped
iwuiboot: ---------- STOPPED: Thu Jun 23 17:17:04 PDT 2011
iwuiboot: ---------- STARTING: Thu Jun 23 17:19:05 PDT 2011
iwuiboot: ---------- Web Daemon STARTED: Thu Jun 23 17:19:06 PDT 2011
iwuiboot: ---------- Proxy Server STARTED: Thu Jun 23 17:19:07 PDT 2011
Error writinig to file.: No such file or directory
Error writinig to file.: No such file or directory
Error writinig to file.: No such file or directory
*
*
*
*
Error writinig to file.: No such file or directory

intervowen

On checking the status of the server

$ ./iwstat
Store Status
default Running
iwadmin Running
workflow Running

Note: I notice that every time the TS is restarted , the problem does not appear for few days or few hours.
Am not able to understand what is goin on.

Rick Poulin

It can't find branch /default??? how is anything else working for you?

My guess is TeamSite didn't start up properly and you have much bigger problems than just the roles interface. iwtrace.log should give you some idea. Also make sure TeamSite was started with the appropriate permissions, and that you have at least 10% disk space available on both your root (/) and /opt drive mounts.

intervowen

Well that kind of gives me a way to see what the problem is.

I see this:

Filesystem 1K-blocks Used Available Use% Mounted on
/dev/mapper/vgroot-lvroot
3904168 3102116 600532 84% /
/dev/mapper/vgdata-lvopt
21674556 6338868 14234684 31% /opt

But not able to confirm if this is it. Our PROD also seems to have this issue before restart yday. And now its resolved.

May be I should check if I could clear of some junks to buy some space and give a restart.
Will post here if I see that will give a resolve.

shameem

Is this the issue with the disk space or something else. Any solution, we are also facing same issue in our environment.