7.1 Install - Servletd Issue and Utility Daemon

I just finished a 7.1 install on Windows 2003 and I'm having issues with the Servlet daemon service. I'm usually pretty good about troubleshooting issues with the servletd, but this one got me stumped. Anyone had any similar issues with the below log messages?

servletd_out.log >
[HTML]21:36:15,665 WARN [TeamSiteServerStatus] *** Encountered a UtildClientException. ***
21:36:15,665 WARN [TeamSiteServerStatus] encounter an error when borrowing object from pool
21:36:15,665 WARN [TeamSiteServerStatus] TeamSite server is not yet up... trying again in a bit.
2010-05-10 21:36:20,236 [JMSBridge] ERROR com.interwoven.serverutils100.utild.UtildConnectionFactory () - openSession error:
com.interwoven.hopi.HopiException: HTTPS cannot be initialized
at com.interwoven.hopi.HopiContext.setSSLdir(HopiContext.java:505)
at com.interwoven.utild.Utild.openSession(Utild.java:81)
at com.interwoven.serverutils100.utild.UtildConnectionFactory.makeObject(UtildConnectionFactory.java:77)
at org.apache.commons.pool.impl.GenericObjectPool.borrowObject(GenericObjectPool.java:974)
at com.interwoven.serverutils100.utild.UtildClient.borrowObject(UtildClient.java:85)
at com.interwoven.serverutils100.utild.UtildClient.getFileLastModDate(UtildClient.java:540)
at com.interwoven.serverutils100.IWConfigFileImpl.refresh(IWConfigFileImpl.java:108)
at com.interwoven.serverutils100.IWConfigFileImpl.(IWConfigFileImpl.java:98)
at com.interwoven.serverutils100.IWConfig.(IWConfig.java:131)
at com.interwoven.serverutils100.IWConfig.getConfig(IWConfig.java:77)
at com.interwoven.bridge100.TJMSBridge.init(TJMSBridge.java:295)
at com.interwoven.bridge100.TJMSBridge.run(TJMSBridge.java:133)
2010-05-10 21:36:20,236 [JMSBridge] ERROR com.interwoven.serverutils100.IWConfigFileImpl () - Opening connection to utility daemon has failed 3 times
2010-05-10 21:36:20,236 [JMSBridge] ERROR com.interwoven.serverutils100.IWConfigFileImpl () - encounter an error when borrowing object from pool
com.interwoven.serverutils100.utild.UtildClientException: encounter an error when borrowing object from pool
at com.interwoven.serverutils100.utild.UtildClient.borrowObject(UtildClient.java:91)
at com.interwoven.serverutils100.utild.UtildClient.getFileLastModDate(UtildClient.java:540)
at com.interwoven.serverutils100.IWConfigFileImpl.refresh(IWConfigFileImpl.java:108)
at com.interwoven.serverutils100.IWConfigFileImpl.(IWConfigFileImpl.java:98)
at com.interwoven.serverutils100.IWConfig.(IWConfig.java:131)
at com.interwoven.serverutils100.IWConfig.getConfig(IWConfig.java:77)
at com.interwoven.bridge100.TJMSBridge.init(TJMSBridge.java:295)
at com.interwoven.bridge100.TJMSBridge.run(TJMSBridge.java:133)
Caused by: com.interwoven.serverutils100.utild.UtildClientException: openSession error:HTTPS cannot be initialized
at com.interwoven.serverutils100.utild.UtildConnectionFactory.makeObject(UtildConnectionFactory.java:80)
at org.apache.commons.pool.impl.GenericObjectPool.borrowObject(GenericObjectPool.java:974)
at com.interwoven.serverutils100.utild.UtildClient.borrowObject(UtildClient.java:85)
... 7 more
Caused by: com.interwoven.hopi.HopiException: HTTPS cannot be initialized
at com.interwoven.hopi.HopiContext.setSSLdir(HopiContext.java:505)
at com.interwoven.utild.Utild.openSession(Utild.java:81)
at com.interwoven.serverutils100.utild.UtildConnectionFactory.makeObject(UtildConnectionFactory.java:77)
... 9 more
2010-05-10 21:36:20,236 [JMSBridge] ERROR com.interwoven.serverutils100.IWConfigFileImpl () - SEVERE FAILURE: Server stopping because connection to utild cannot be opened.[/HTML]

This line looks suspect to me. I'm not running over HTTPS and I've tried to remove the port-ssl="6689" in the iwutild.cfg.
2010-05-10 21:36:20,236 [JMSBridge] ERROR com.interwoven.serverutils100.utild.UtildConnectionFactory () - openSession error:
com.interwoven.hopi.HopiException: HTTPS cannot be initialized

The servlet daemon will stop after third connection attempt. Other info:
- TeamSite Utility Daemon running. Listening on ports 6688 (HTTP), 6689 (SSL)
- I've removed all customizations from web app

Thanks.

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Comments

mart2001

Have you tried reinstalling the webapps? Only if there was a way to reinstall the servlet engine too....

Gregg Faus

Yes, I re-installed all the web apps and removed my customizations from the customer_src directory. Usually that does it, but I have a feeling it is related to a config issue.

One thing I did not mention this is an upgrade from TS 6.7.2 SP2.

I'll put in a support request later today.

Gregg Faus

With the help of IWOV support, I was able to get the servlet daemon up and running. I had to copy content of folder C:\iw-home\local\config\ssl\iwutild to new folder C:\iw-home\local\config\ssl\iwutild\

The servlet daemon was looking in the wrong directory for my SSL directory. Likely an install/upgrade issue.

mart2001

Am I missing something? Aren't they the same folder?

C:\iw-home\local\config\ssl\iwutild
C:\iw-home\local\config\ssl\iwutild\

With the help of IWOV support, I was able to get the servlet daemon up and running. I had to copy content of folder C:\iw-home\local\config\ssl\iwutild to new folder C:\iw-home\local\config\ssl\iwutild\

The servlet daemon was looking in the wrong directory for my SSL directory. Likely an install/upgrade issue.

Gregg Faus

Am I missing something? Aren't they the same folder?

C:\iw-home\local\config\ssl\iwutild
C:\iw-home\local\config\ssl\iwutild\

Good catch. What I should of said was:
I had to copy content of folder C:\iw-home\local\config\ssl\iwutild to new folder C:\iw-home\servletd\conf\ssl_cert