Problems getting the Administration console working after installing TeamSite Search

ttriemst

Hello all,

Forgive me for a minute while I vent...but I have to say that anything related to getting TS 7.2.1 up and running has been brutally painful. Nothing has worked correctly and the documentation is wrong. Why are they continuing to put log files all over the place? Wasn't one of the advertised features that they centralized ALL of the logging so that you don't have to look all over the place? Why did they bundle JBoss 4 instead of going with something that is actually current? AAARRRGGGGHHHH....

Ok, onto my question. I had everything working great in TeamSite until I ran the TeamSite Search installation. It seemed to go ok and at the end it told me that everything completed successfully. I rebooted the server and verified that the search services were running (doing a ps - ef...). I can get into TeamSite and that all seems to work great. However, when I try to access the Administration console, I get the following error on the screen:

Could not contact Administration server. Please confirm with your system administrator that it is installed, and that the service is available according to its logs.

Of course, I look under the standard log directories and there is absolutely nothing in there. So, I do some digging and find out that the actual error is being logged in the ../ApplicationContainer/server/default/log/server.log (which is part of my frustration about log files getting jammed in all over the place). Most of the errors I see in there from when JBoss starts up have to do with File Not Found exceptions. To be specific, here are the log files that I am getting errors on:

../TeamSite/local/logs/iwui/iweventproxy.log (No such file or directory)
../TeamSite/local/logs/iwui/content_center.log (No such file or directory)
../TeamSite/local/logs/iwui/search.log (No such file or directory)
../TeamSite/local/logs/iwui/harvester.log (No such file or directory)
../TeamSite/local/logs/iwui/ifatclient.log (No such file or directory)
../TeamSite/local/logs/iwui/ifatclient_installs.log (No such file or directory)

Again, part of my frustration is that there is another location they are placing log files. So, when I click on the Administration link within TeamSite, I see the following log entry:

2011-07-28 08:03:59,645 ERROR [STDERR] Couldn't find string resources for 'com.interwoven.ui.core': Can't find bundle for base name com.interwoven.ui.core, locale en
2011-07-28 08:03:59,650 ERROR [org.apache.catalina.core.ContainerBase.[jboss.web].[localhost].[/iw-core].[jsp]] Servlet.service() for servlet jsp threw exception
javax.servlet.jsp.JspException: Could not locate the UIConfig container in the config manager.
at com.interwoven.ui.core.widget.BaseTag.loadConfig(BaseTag.java:754)
....etc

Has anyone seen this before or have any suggestions?

TS 7.2.1
Solaris 10

Rick Poulin

Sounds like permission issues to me. Did you mess with the filesys perms in the install directories? Which user is running your iwserver and iwjbossd services?

TS Search and the admin console have very little to do with each other. I'm more inclined to think that something was already wrong in your install and that an iwreset during your search install actually caused those problems to surface.